It would be nice if it worked
I can’t register and for the “whoops, sorry. Try again later.” Also I can’t see what I am typing. It all looks blank. Hope that gets fixed.
“ID Cards Unavailable”
Same error every time I attempt to see my ID card. Saw an update to add your card to your wallet, yet the functionality to even see your card in app doesn’t even work.
ID Cards
Pathetic. Finally get an update to add ID Cards to Apple Wallet….I open the ID Card section to do this and there’s an error message. “ID Cards Unavailable. There was a problem with your request. Try again in a few minutes.” App is absolutely pathetic
Nice app
Thus far the app seems intuitive except the text isn’t showing right now!!
Registering
After creating an account via the apps browser, instead of being redirected back to the app to log in I am told to login within the apps browser which makes 0 sense.
The worst
This app doesn’t work for customers covered through Cover CA. Also, there are dentists in there network that are out of business. I’ve been paying for months and when I needed to see a dentist, it turned out they had closed a long ago. Then I tried updating to a different dentist in the Guardian network and they didn’t have a working phone number or email address. I’m really worried about my teeth and I’m not able to see a dentist because Guardian keeps offering closed offices to me.
Also, the website takes 2-3 business days to update anything so it kept telling me I had outstanding payments and I paid it multiple times before realizing that submitting payments through the website doesn’t change the status on the website.
Also, the website takes 2-3 business days to update anything so it kept telling me I had outstanding payments and I paid it multiple times before realizing that submitting payments through the website doesn’t change the status on the website.
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Wouldn’t recognize credentials
Wouldn’t recognize my credentials. After resetting credentials and getting access I couldn’t get my dental plan cards. On phone they told me my cards weren’t available from the app. So I asked “then what’s the point of the app?”. They were unable to provide an answer to this question.
The app is almost useless
Comparing to the other app I use for another insurance, this one has nothing to offer. I even cannot get my plan information since the login page is broken and returns “unknown error”.
Website turned into app?
This is a waste of time. Wish Gurdian would spend some money to have an app build. They basically are loading the webpages from the app, that makes for a terrible experience that if you make a mistake you have to start from zero. Save yourself a lot of time and just go to the website. This app is garbage.
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Buggy
Searched for dentists in my area. All 50 results had the same exact address so the map wasn’t usable and I wasn’t able to see which were in my town vs the next town over. Not accurate or helpful.
