Leave a Review AirAsia MOVE
Stupid rules
I accidentally opted in to buy checked luggage for the returning flight in a one way trip. My bad, but course the online checkout process is designed to trick users into buying all the add ons.
Customer service wouldn’t allow me to cancel that. Whatever I get it that’s part of the model to make some extra cash.
Later I tried to see if I could change the checked luggage option from the returning flight to departing. Support said I had to purchase an additional option.
There’s no refund or change here for AirAsia. Why do such a boneheaded thing when you have the easy opportunity to do the right thing for your customer?Show lessCoryPronto
Can’t trust this app
I’ve tried several times to book flights on the Air Asia app using preset user profiles for my family. Every time the App displays all our birthdays on the booking one day off from the dates in the profiles and I can’t change the dates in the booking. I could go ahead and finish the booking but I have no confidence the birthdates on the booking will match the right birthdates, and this won’t match our IDs when we check in. I cant risk booking here and risk losing the ticket due to an invalid date. I just can’t trust this app.Show lessRon6z6
Useless
Stuck in a traffic and I thought I could save my flight by checking in using the app from the passenger seat (I didn’t any luggage to check). The app kept giving me an error.
Had to go through all the lines, by the time I was able to talk with the check in clerk, the gate was just closed. And of course the staff blamed me for the error, instead of being helpful or at least sympathetic.
The app does nothing is just a waste of space in your phone.Show lesssmile_politely
Mobile service is excellent and very user friendly
AirasiaMurali Badeti
App keeps closing down in middle of reservation
First, you have to go all the way through the flight selection, almost to entering guest details to get the full price. If you want to change departure or return date, you have to cancel that booking (Are you sure you want to cancel?) THEN START ALL OVER!?$&@:&?!&!!!
Once I did go back to the beginning, the price went up $10.
Stupid design, replace that software engineer.Show lessYoDuggy
Their booking system has bugs
I kept trying repeatedly to check a bag for about 30 hours prior to my flight on both the app and the website. You save money when you check your bag in advance. It kept giving me an error (I must have tried 10x over the 30 hours, at different times of day and even on the way to the airport and at the airport). When we got to the counter, the lady working was like, “too bad, now you have to pay full price to check your bag at the counter” despite me showing her a bunch of screenshots of the bag booking errors. No sympathy, no customer service. When things are smooth, he’s, it’s a cheap price, but when there’s an issue, this company has no accountability.Show lessCarrie G. 808
Bad customer service
Worst customer service ever. Canceled our flight making us miss our connecting flights. Had already book accomodation which went to waste and made it a mission to get our money back from the city canceled flight. They offered no helpjake the snake 3211
Great Team, Great App
I worked in Malaysia for three years before and I always used Air Asia. So easy to book flights; and the ground and flight crews were consistently polite, efficient and just awesome.
After my 1-month holiday, I would already miss Malaysian food and so I would order online for my return flight. This was the only time I would actually enjoy airplane food.
Thank you, AirAsia.Show lessJorgeTAG
Sneaky
So many hidden charges which are highly variable makes it not a good experience, everything you do adds a little bit more. It shows the cost to travel on that day on a calendar but as soon as you have selected your departure date or the prices change by about $10-$20 depending on the payment method in fact regardless which per method you choose adds another one or two or four dollars onto the price so expect that Whatever your total price you can prepare yourself that it will be about $40-$50 more at checkout.Show lessSuchFun!
quite convenient
There is bug here and there but overall the app works fine. Big minus point is the application doesn’t allow checking in or I couldn’t do it (had to use web application instead)Titoboo
