Leave a Review AirAsia MOVE
Information on web and app doesn’t match!
Yes the app is easy to use and all, but my booking information on app and web doesn’t match after purchasing some add-ons on the web. I’ve made the payment online & money has been taken out from my bank, yet it still asks for payment on the app? Airasia needs to get this fixed seriously!!Serenade ❤
Bad app tried to treat money from old customer
I booked a one way ticket through this app, leave the return ticket for later as I am not sure exactly one. After paid the ticket, I found the all prices from the app automatic added 3 times higher than original price. At the same time the price on the website stay at the same!
I believe this app using cookie to record the user’s action, if you checked the date few more times, you will found price went up, booked one way ticket, it push-up all prices for the way back date!Show lessMatt pm
Not good service
It doesn’t help me that well then now your customer support is not very helpful I had a problem on booking but air Asia stop has no care at all. It cost me wasting money and book again. Hope you have a consideration!mayqwe
Worst Airline
This airline is terrible. They charge more for baggage then they do for flights. The customer service is terrible. They make you pay for everything including water. They scammed me and made me purchase a new flight otherwise they were going to charge me $790usd for my 30k of baggage. Then they said they would refund my money and after 3 weeks of jumping through hoops I haven’t seen a single dollar back. I will never fly his airline again.Show lessBuonabella
Ms. Tho and Mr. Jacob travels
We were traveling from Malaysia to Jeju Korea and they made my girlfriend buy a second ticket because she is Vietnamese. I told them 100 times she doesn’t need visa for Jeju Island. But they would not listen. As if a second ticket would have changed that. Any way I bought another ticket for no reason. Still love Air Asia regardlessShow lessCapt Hebert
New customer not impressed.
I’m visiting Thailand and Vietnam in September 2019 with a group of friends from Europe.
I read one of your customers reviews at your Apple App Store.
It related to an incident in June of last year. Where the customer and some others were stranded at the airport and didn’t get the help with Check-in from your staff when your Check-in machine didn’t work.
One would expect you to respond to such a Negative Review. DOES THIS MEAN that the rest of your company has a bad attitude towards its customers.
AirAsia must have a monopoly or your business will suffer.
I will look for alternative arrangements when I make my bookings and earn my friends about your problem.Show lessComcastJoeS
This app is the worst
I love the airline but they have to get their booking process sorted out on this app. It’s been this way for years. I gave up on them two years ago and decided to try again recently. Same issues. It takes at least a half hour and 10 attempts to confirm and pay for your booking. And that’s when you can even log on... which is regularly problematic as well. I wonder how much $$ they miss out on from potential passengers just giving up....Show lessBurrdawg23
Awful
This app has failed to check me in for the last time. On multiple occasions now I have been unable to check-in via the app, only to arrive at the airport and the machines don’t work. AirAsia refused to take any responsibility, just patronising advice about getting to the airport 4 hours before the flight for a domesticl!?!?! Or using another device. I’d rather pay the extra for an airline that actually provides proper service and has an iOS app that works.Show lessIgniteflow
The worst airline in Asia
We booked a flight to pucket from Chiang Mai and we tried to cancel it due to the typhoon that was heading to picket and Samui we tried canceling it before there 24 hours which is aloud and no one was able to help, they customer service phone number wasn’t working and we head to the airport in Chiang Mai and the staff couldn’t do anything they told us to go online and do it and we couldn’t we spent 2 hours on the phone which cost us a lot as it was international we drove and hour to the airport and still they couldn’t do anything. I don’t recommend this airline if you are in asia or anywhere in thailand. The worst!Show lesstui the traveler
The motto should be ‘I hope we make it, Air Asia’
Just like the flights, nothing is smooth with the Air Asia app. If you lucky enough to get to the end without it timing out, then your ticket at 3 times the original price might be processed. It’s frustrating having to book flights at the best of times. To have to book 2 or 3 times before it works just makes it even worse. I always ask myself why I use this company after so much bad experience, but I only have myself to blame in saving a few dollars (which usually gets lost after a change of flight forfeits the previously booked tickets)Show lessIphone Buddy 252
