Leave a Review Ralphs
Coupons are a joke
I use this app primarily for the coupons because what choice do I have? But the coupon section is a complete joke. None of the sorting or filtering options do anything. The coupons are always in a random order, and always including categories I specifically deselected. I want to sort my clipped coupons by expiration date, but when I select that, it makes no difference; the dates are all over the place. When I browse the coupons, I want them sorted by newest. Nope, not possible. I’m not interested in things like makeup and body wash at the grocery store, but even only selecting the food categories, I still have to scroll through dozens of coupons for makeup. How hard is it to program sort and filter options correctly?? That kind of thing has been around for DECADES. Yet not only can they not fix it in this app, it just keeps getting worse! I can’t help thinking that it’s completely intentional. If the coupons are too frustrating to use, we’ll all just give up and pay the ridiculously marked up pricesShow lessTyria
Developer Response
Hi Tyria. We're sorry that Sort & Filter option doesn't save your selection. We want all app features to be convenient for our customers. We suggest you delete the app and re-install it. If you continue to have the same issue, please call us at 1-800-576-4377 with Case 70042208 so our Digital Team can further assist you in terms of troubleshooting. Have a great day!New Update Took Away Shopping List Shortcut
I used to be able to add my items to a shopping list that showed each aisle the items were in. They’ve removed the shortcut and made it officially the “cart” tab. This only lets you see items that are for “Pick-Up,” “Delivery,” or “Ship.” This would’ve been useful during COVID times, but come on. Everyone does their own shopping for the most part.
Now there’s a tiny little option on the right hand corner to “Save to my list” and the only time I can access the shopping list is when I click that button. The “View List” option appears, but it’s annoying that it doesn’t have its own tab. Literally who cares about adding anything to the cart? It’s not helpful. The shopping list feature was the best part but now it’s hidden within the options. So freaken annoying.
Please change it back.Show lessstephieohhh
Greatness
You guys have improved since 2020 let me just start off with that. I am very pleased to know that you do delivery straight through the mobile app instead of another Ralphs app which is fantastic. My guess is... it only gets better from here! So if you continue to be great you will be the #1 app and that means "wow" Great job for the IT department, great work! Thank you for making life easier and convenient for all! Sincerely, Matt G.
Update March 28th 2024
The pop up notifications in the app regarding technical issues is amazing. We are so excited! Great job IT team this is amazing work! It's the best or nothing! You guys ohhhh i'm so excited. 😆 Best, Matt G.Show lessIt’smemattieg
Developer Response
Awesome news! Glad to see everything is ok! Please let us know if there is anything we can do to help with. Have a great day!Worst App
I’ve seen junior high students make better apps than this. The app has so many problems it’s not practical to use in the store. It not only continuously logs you off the account every time you switch screens, it gives you an error when you try to log back in…that is unless it doesn’t completely freeze and force close first. When it does work and you find a coupon you want to use, you must re-log in even though you’ve already gone through the pain of that, except you cant use the coupon because now it’s asking you to confirm your email address for the 3rd time. And when you do click the link to confirm your email address, it just takes you to a website where you have to face log in yet again. And nowhere does this “app”, which appears to be a wrapped web browser in many places, ask you to save your login information. Worst app I could think of. Its the opposite of well designed. How hard can we make this was the motto behind this design.Show lessChris.wav
Developer Response
Hello CJ! We are sorry to hear that you are having so many issues with the app constantly lodging you out and giving errors when you try to sign back in or completely freezing and forces it to close. Thank you for your feedback. Every bit of feedback we can gather helps us to improve the app. We have sent it to the correct team to report your feedback. Thanks!My Ralph’s experience
I have ordered delivery from my local Ralph’s, and I feel bad that I have never left a review, I’m big on reviews because there is so much competition out there I believe good or bad experiences people have a right to know! All of that being said, I have never had a bad experience at my local Ralphs, it’s at the corner of victory, Boulevard and Buena Vista Street in Burbank, about a half a mile from my house, and I have been shopping at “my” Ralph’s store for about 25 years, I am kind of an expert, not to say that I don’t sometimes shop at other stores locally, but this is my go to, majority store, everybody is always very kind to me, I am always greeted with smiles and quite often I hear “how are you, Mrs Johnson“? I feel very welcome! I know the store, like the back of my hand, and occasionally I’ve had to return some thing, and there is never a problem, sometimes I haven’t even had the receipt, and they are very kind, and very apologetic when they don’t need to be, it’s kind of like family there! They are my fave!!Show lessWendy J60
Developer Response
Hi, Wendy! Thank you for letting us know what a commendable job your neighborhood store is doing. We're happy to hear you feel so welcome when visiting us and we’re proud to hear our customers speak so highly of their store. We’ll be sure to send your comments on to our leadership team. Have a great day!Sitting on the couch doing my grocery shopping
I used to spend at least an hour every week pushing a cart up and down the aisles. Now I spend about 10 minutes a week using this app! Just the fact that it shows me the last 50 or so items I’ve purchased before saves me so much time, because most of them are things I buy again when the current supply runs out (I.e. milk, juice, coffee, yogurt, etc.)
I order and pay using the app, then use it again to let them know I’m on the way, and one more time when I arrive at the reserved spots in front of the store. I never wait more than a few minutes and I can even give them additional paper coupons right there in the parking lot.
Sometimes I miss pushing the cart, searching all those shelves for my items, standing online to checkout, and then getting home and realizing I forgot something on the grocery list…. JUST KIDDING! I don’t ever plan to shop that way again.Show lessBlubalou
Developer Response
Thank you for choosing us!Stopped working
Revised: the free VPN I’ve been using has some servers that are probably used by spammers. So depending on which VPN server I’m routed through, I can or can’t use Kroger’s site or apps. I’m glad Kroger/Ralphs protects their sites from spammers. What I don’t like is being locked out of even their FAQ page. I should be able to get to that page no matter what; and it should explain to everyday people like me that one possible reason I’m getting locked out with the error messages I’ve gotten is that I’m connecting through a spammy VPN server. Changed my rating from 1 star to 3.
After both of the last couple of updates the app won’t let me see & choose coupons. I re-installed, re-submitted my privacy preferences, it just doesn’t work anymore. There’s a link saying “Trouble accessing your account? Check our [hyperlink] FAQ.” So I tap the link and get a web page saying “ACCESS DENIED. You don’t have permission to access this site.” Apparently their FAQ is so sensitive they have to keep it under lock and key rather than help customers use their crap system.Show less+Unthinkable+
Developer Response
We apologize for the trouble you experienced with our app when accessing digital coupons. Please reinstall, clear your cache and cookies and try again. If the problem continues, please call us at 1-800-576-4377 and reference case #53658908 for further troubleshooting. Have a good day!Easy to use
I love that I can order my groceries while my kids are eating their breakfast and have them delivered while they are at school. I love that at the top of my page it has items like milk and eggs that I frequently buy and I can easily add the bulk of my list within a minute. The app is easy to use, and when I order delivery the drivers are really good about alerting me if they have to substitute and item. I can click on the text and approve or deny the substitution.Show lessMrsScheck
Digital Coupons not presented very well
Quick view descriptions of digital coupons are tunicated and the pictures are too small.
Showing a small picture of an item with the with the only part of the description that can be seen as “Simple Truth Organic” is not helpful.
In order to know what the item is the shopper has no choice but to click on the item to open the full picture and description. The shopper winds up looking at items in which there is no interest in purchasing. It is slow and is a frustrating experience.Show lessjbmwlm
The update stinks and customer service is terrible
I tried chatting with someone to ask why the app is constantly making me log on every time I open it. It didn’t use to be that way, and every other app on my phone remembers me. I didn’t even get a single response on chat. The agent disconnected and left the chat immediately. What?? Terrible app, terrible customer service. I then went to the “email us” section and tried to submit the above text and received the error message “send failure: body not allowed”. Guess they don’t tolerate you sending a message saying you’re dissatisfied? It’s not like I’m cussing anyone out. Really horrible customer service. Since their carts are also the worst (they’re all broken and dilapidated all the time!) I think maybe it’s time to just stop shopping there altogether. There are so many better places to shop.Show lesstwoandanh
