Leave a Review Ralphs
APP HAS POTENTIAL BUT FAR FROM READY!
I like having a One-Stop-App to shop for groceries, schedule my pickup/deliveries, easily browse through coupons, manage my rewards and fill my prescriptions all in one place. However, this App is far from ready and is filled with broken links, error codes, and non-responsive pages and loads up exceptionally slowly. Unfortunately, this App is a no-go for now, and it'll likely be more of an inconvenience for you than shopping in-store.
RECOMMENDATION: Dump your developers and create a young, creative, and up-to-date team that can keep up with today's technologies. This is Kroger, and this is unacceptable. Get it together folks!Show less1joeyy
Total crap
I’ve tried using clipped coupons several times in stores, and most of the time it does not automatically add the discount even after I add my rewards number in. I find out after I leave, and it’s not enough to warrant returning to the store to fix this. This seems like unethical marketing practices. I end up buying a more expensive products thinking I’ll receive the discount, when I could have just gone with a cheaper option. Also, there is no clear and easy way to find the “clipped” coupons from the app, so instead of standing at checkout holding up the line while I check each price of the clipped coupons, I choose to trust that the discounts were included. Clearly there is something faulty with either the checkout system or the app.Show less$$$water
Easy to use!
Love the easy to use features
It’s way better than the Vons app
Ralph’s let’s you modify your order afterwards and Vins doesn’t and what’s really great is when I pick up I can give my paper coupons that I get in the mail and they can apply them manually. Speaking of which, that’s my only complaint, it would be nice to be able to apply my paper coupons myself beforehand.
I also LOVE the feature that allows the store to text me to alert me to out of stock items on my list and they give me the choice to either accept the alternative or deny it altogether and just go without. That’s like the BEST because VONS doesn’t do that.
They actually ignore my No Substitution preference (every time) and give me another product that’s twice as expensive or completely different altogether and don’t bother notifying me. Then I have to call and complain, get a credit back to my card which takes forever and it’s a total hassle.
So now I do all my ordering from Ralph’s
They have it together thereShow lessHPGW70
Review of your website and phone app!
You guys got a lot of work to do!!! The website and the app are a pain… these are not user-friendly!!! There’s too many pop-ups and too much crap getting in the way!! There has to be an easier way to look at my previous orders and cross reference the items that I would like to get again without having to open each particular or individual past order!! Furthermore, when you search for things the search mode won’t find certain items that I know are there because I’ve been in the store a dozen times even on the same day I’ve placed a delivery order!!??? As an example, for hard boiled eggs you only list the organic when I know… there’s the Kroger brand there too!!!??? Wow is that an effort to force us to buy more expensive items maybe… perhaps??? You guys are living up to your nickname which is “Rip Off Ralph’s”!!!
You guys can fix this!!! And why doesn’t Instacart deliver chips or pretzels what the Hecks going on with that???Show lessUpset old school
Basically pretty good, but some problems
I don’t know why they ask to set my store, because a lot of the availability or locations (aisles) of the items are incorrect for my store. Also, on the page where we can select to pick up or get it delivered, the pickup line is so short that I can barely read it.
I really like that we can see our receipts, but when I tap the button in the top right corner, the app crashes. I’m guessing that that icon is for printing or downloading. That would be useful if it didn’t crash every time. I tried to download the receipt from Safari, but there was no way to download it. So I selected the text of the receipt and copied it to a pages doc, which worked, but what a pain. We should be able to download it as a pdf or even a text document.Show lessSteadinan
Text size
If you have the text size adjusted for your app, when you clip a coupon a message pops up about enabling notifications. Unfortunately, the options disappear off the screen when text size is adjusted, meaning you have to force close the app in order to get back to any of the menu options. It took me awhile to figure out why this was happening. Once I set my text to “too tiny for older eyes to read”, I was able to either enable notifications or tell it to stop asking me, then readjust text size. Other than that, app works fine, except for in my Ralph’s where they seem to block any kind of signal making searching for items next to impossibleShow lessWhispurrs
What happened to my purchases
I have been using the app I first saw it when looking for grocery store apps. So far, it is the best of all the ones that I have tried. A feature that I really love is the purchase history. If I neglect to enter a receipt, before I lose it, I can look it up in the purchase history. Since I use Quicken to track my spending, it is a huge help to be able to look up the receipt when reconciling an account. This feature stopped working yesterday. I noticed that an update was available. The problem still exists. An error message appears saying that I should try later. Still not working after the upgrade. Is there a limit to the history? Mine goes back over a year and this the first time that I have had trouble with the app. Now not much actually works on the apShow lessMagicSRC
App still drops selected items b4 checkout
I’ve reported this problem several times via their feedback and it’s still not fixed. Just tried to place my weekly order and several times several items that I had selected were dropped from the cart. VERY unreliable. I don’t have this issue using the web browser version but it routinely happens with the iPad app. Just wonder why in the world they won’t or can’t fix it. App has nice format etc. but not reliable. You just may not get what you ordered and wonder why. 😫
Previous Review:
Once again broken. During checkout could not get the dropdown for the afternoon pickup times. Once again, had to redo the order on my computer. Does make me wonder if anyone actually tests the app before they release updates! 😩Show lessProf Keynote
App keeps crashing and losing lists I make
I swear this app gets worse with every update. When I went grocery shopping yesterday my lists weren’t loading! So I logged out and lo and behold, I can’t log back in! Ralphs needs to stop switching back and forth with shopping lists and grocery carts being on the bottom menu because it’s getting annoying how they keep losing my list every time the app gets an update.
Why can’t they just make a different app for grocery pickup/paying and keep this app for lists?? Why is that so difficult??
The next time I go grocery shopping I’ll probably have to take screenshots of the items on my list just in case this happens again JFCShow lesscrenard
Cart has persistent bugs
The shopping cart has persistent bugs. Items you order disappear from the cart list, but when you go to re-as the item, the ap shows 1 already in cart, even though it doesn’t appear in the cart list. This has happened to me on three separate occasions.
Also, the search is quirky. If you search “coffee beans” it returns “no items”, but a search of “whole coffee beans” returns a nice selection of beans interspersed among a bunch of semi-related and unrelated items. You can work through it, but it needs some tuning to be a competitive product.
Service at the store is great, and overall door pickup is a very helpful service which I appreciate, but Kroger needs to put in some work if they ever expect to charge a fee for this.Show lessJimSin London
