Leave a Review Ralphs
Had no idea it would be this simple.
I love this! I may not go back to the other way even after quarantine ends. This is super easy! The substitutions are simple and automated so I’m not worried about not knowing what I get. And it asks for approval before so if I don’t want a substitution I just decline it.
It was fast when I picked it up.
And oh my god the produce was perfect and not one egg was cracked. That’s what you worry about, ya know? you worry they’ll pick bruised stuff and not care as much as you would. But every piece of produce looked like I bought it for a still life art piece. I loved the service and will use it again.Show lessThekerbey
RALPHS HAS MAD THIS DIFFICULT TIME TOLERABLE
We have ordered from Albertsons, for delivery. Everything worked out. However, never had a slot available for second order. Next we ordered from Vons. On line ordering very difficult, can not update. Vons time slots, well if you stay up until after midnight, it may take days to place an order. Then to top it off, you get 50% of the order you place.
Ralphs is wonderful. Site is easy to use. Order is perfect. You can update. If there are substitutes, they are perfectly matched. I can’t say enough wonderful things about our on line shopping from Ralphs.Show lessM&GOli
Poor scheduling
I have placed several orders to be delivered. The time chosen was supplied by Ralphs. Each time you were given 5 days advance time. Each time you kept texting me saying you have it under control. I am 77 years old and was counting on you o support your claims and each time at the very last minute you cancelled. If you can not deliver at certain times just say so. If you schedule a delivery on Easter for 6 pm and the store closes at 6 pm, put the order up at 4. I have an oder scheduled to be delivered between 9-10 pm. A ridiculous time but thats the choice you gave me so make sure you get preparing it around 7:30. I suspect the store will be picked over by that time but I am trying to support my local Ralphs. You might offer seniors earlier delivery times.Show lessAllanW74
Once you become a regular customer it’s hard to change.
I’ve always been a Ralphs shopper and don’t like when I have to go to Vons, and Vons customers don’t like Ralphs, strange since they’re both similar, and stores like Albertsons carry more sku’s so they have a better selection, but I still prefer Ralphs, go figure. People follow their habits, and for some reason grocery stores are extremely habit forming. When Albertsons bought Lucky they changed the name of the stores, causing a good percentage of them to go out of business, because people hate switching grocery stores. Nowadays, when a grocery store buys out a competitor, they leave the competitors name on the buildings, they’ve learned. So I give a five star review out of default, whether they deserve it or not, because it’s the only store I shop.Show lessSleepy_Br0wn
1st time using app for grocery order
- Could not enter my reward card number and could not reach customer service.
- though items are grouped in major groupings (fresh fruit/veg, beauty, etc.), there’s absolutely no order for products once under the heading. Very frustrating looking for some products which I couldn’t find under multiple headings, so gave up and will buy those items elsewhere.
- no option to change pick up date. The date/time offered to me was not convenient, but no other option provided and when I went to change to delivery, this option was also not available.
All in all, not a very helpful site. Don’t know if I will use this service again.Show lessskerbel
Deserves Zero Stars
I rely on this app to update my shopping list throughout the week. It WAS so nice being able to run out of bread, instantly add it to my shopping list, and have it sit there until I removed or purchased it. The other nice thing about the app was the ability to see what aisle each item I needed was in, making it quick and efficient for me to do my in-store shopping with my 3 young children. If not shopping in store, I could easily schedule a drive-up for my groceries. But NOW- there is no better way than to say this app is absolutely WORTHLESS! It doesn’t save my list, constantly evaporating into nothing every time I open the app. So I can never remember at the drop of a hat everything that I had previously entered onto my shopping list and I end up forgetting items which results in extra (aggravated) visits to the store or incomplete meals at home. And items that the app says are in store are nowhere to be found. I’m done. I’m about to abandon Ralph’s altogether because the app pisses me off so much! FIX THE APP- IT WORKED JUST FINE BEFORE! NO MORE STORE MODE- IT’S USELESS!! PLEASE, PLEASE FIX IT!!!!Show lessLovebravo
Terrible UX, useless updates
Store mode is still terrible...why is there an app in the app that I have to learn to use while standing inside the store, using my data?!
I signed people up for this app and loads of senior citizens use it, there is no reason to change the format so often...Without actually making anything better or easier to use!
My coupons disappear at 9pm pacific time, the last day before they expire. Fix this! I can still use my coupons in check out, but can’t actually see them, so I have to remember to take screenshots of every coupon before then, or walk through the store and hope that they have signs for every item that had an expiring online only coupon!
Ugh, fix these ux problems...no update has been helpful since I downloaded this app 2 years ago!Show lessRoccy O
Recent updates are problematic
I really enjoyed using the list function in the past because it sorted items by location and was really useful...but now if I make my list at home or on the go, for some reason, my list disappears once I close and restart the app. I’ve take to adding items I need to my cart to preserve my list but this is tedious and doesn’t give me the great functionality of that the actual list provides when it is working correctly.
Also, I will second those reviews that have said to please get rid of store mode. It interrupts my use of the app and I don’t really understand the point of it. Searching for individual items has become problematic as well with recent updates and I have having to tell the app with every search for every item whether I want to search for all items ( I presume for shipping??) or in store. I’m hoping some of these problem will be fixed with the next update. Prior to the recent set of updates I really liked this app.Show lessGem-
100% Complete failure. Do not even bother with this app or store
Multiple times my husband and I have tried to order groceries to be delivered when we were too sick to go out. Multiple times it has failed. Every single time. A ONE HUNDRED PERCENT failure rate.
We will get an email message saying order is confirmed. Then we get text telling us a person is at the store getting our items for us, and then.......nothing. No more text. No emails. No groceries. No communication. Just nothing. I have to dig into the app multiple layers deep to find out after all that the order has been canceled. WHAT? Why? It never says.
I am OVER trying to buy groceries this way. I guess Kroger does not want my money. Fine. You shall not have it then and I will shop elsewhere. And I suggest everyone else look elsewhere too. They are just too unreliable and don’t communicate properly.Show lessCoasterbuf
On the right track, needs lots of improvements
I love being able to get groceries delivered. Convenience is awesome!
Ralph’s app supposedly applies the coupons once the items are checked out, and supposedly credits my Ralph’s cards with points. But like any other online shopping experience, I want to know what I am really being charged BEFORE I check out. Sure, I get that if I’m buying a chunk of meat, the final weight and price will be different, but please acknowledge which coupons were applied.
The free delivery coupons are almost never applied. Which then require me to call customer service, which has me waiting, and talking on the phone. People use apps because people don’t want to talk to people! There isn’t a button on the app to make inquiries about the charges or to ask questions about missing items or poor substitutions. What happens when my bananas show up smashed? What if the milk didn’t get delivered, but I got charged? I have to call Ralph’s and wait for someone to answer.
Also, the search engine needs improvement. Smart search is a must. It shouldn’t matter if I use the singular of plural version of a word. They should both work.
As for the actual delivery, I’m puzzled why some reviewers are complaining about the service here. This is about the app, not the actual shopping and delivering. Yes, there are mistakes and annoyances, but that is what happens when we ask someone else to shop for our groceries.Show lessMubsupial
