Leave a Review Ralphs
Love the app... but..
I am so excited about this app, I really do love it, however, it saves items in the wrong category. I press the save to list button and it adds cabbage on the beverage list. I can’t change the list and save to the veggie list. There’s no option to add certain things to matching lists unless that list was already chosen and you happen to be shopping and saving in that same category. Very frustrating because I want to stay organized so I can shop better.Show less33DKennedy
Great app, but one issue
This app is incredible and makes shopping online and in-store really easy. Thank you. I have noticed one issue, though, with curbside pickup. There have been a couple of times where store has reached out to me to let me know that I may pickup earlier. When I take advantage of this, you can’t “check-in” with app to let them know you are on the way or arrived. The booking time for pick-up isn’t changed in app, and can’t notify them unless calling store. Reaching someone can be a challenge, as well. Please see if there is a way to adjust this. Thank you, again!Show lessJgh40
Using this app since it started last year of 2020
So far it’s been great! The app itself is good, it allows substitution, the cons is that not all items available through the app. As for the Kroger/Ralph’s support team, they are very responsive when instacart drivers dropped off at the wrong address or if the items did not meet expectations. As for Instacart, not all deliveries are equal, some will go way beyond my expectations and others.. well let’s say I got a bag of 10 cherries, a rotten cantaloupe and my kids were sad because of the delivery was missing Kinder Joy treats (that I was charged for!)... That was probably only 3% of the deliveries so far. Ratings are important so if they didn’t meet expectations please make sure you are honest about it, I notice the quality of deliveries tend to change as they weed out the bad apples and adjust their service to meet the needs of their customers. Thank you for keeping us safe at these times!Show lessG Hour
App and website are screwed
This has been an exercise in frustration.
Built A pickup Order. Tried to input my credit card eight times trying to different cards on the app it wouldn’t except it. Called customer service first time got wound up with virtual agent for 15 minutes and couldn’t get to a real person. Second time I calledI eventually got to a live agent but I was disconnected after about 10 minutes. Third time I called I got an agent who had me go back to the website on my laptop to put the credit card number in which was successful but when she directed me to go back to the pick up order her directions had me go back and it cancelled
The entire order. Went back to app and started to rebuild entire order. I
Had accessed $20 pickup discount but the bill
Was not reduced by $20 When i went to pay. The virtual assistant is Impossible to WorkWith. This took me almost 2 hours of frustration. Not a happy camper.Show lessshelwolf
Frustrating
It’s more affordable to shop at Ralph’s through their app than the InstaCart app so I put up with it- but it’s annoying. If you click a department (such as bakery) and search for items, it will only display items that are in that department. If you want to search for something else, you have to leave that department, select another department, and search for the next item. You can also search all departments from the cart, but then it displays items that are only available via shipping. Once I was checking out, I was informed that multiple items weren’t available. It would be helpful if the out of stock items were noted before I was ready to complete the order. The app works, but it’s more time consuming than it needs to be.
Why can’t I just add my Ralph’s Club number to Instacart and get fair pricing? The order is fulfilled by Instacart anyway.Show lessBusyyyyyMama
Ralph’s Manhattan Beach
I have been a customer of Ralph’s for over 30 years and cannot say enough sit the staff and management.
The week of Thanksgiving, the store was jammed and Jose in produce went far beyond the call of duty to find two items in the back. Feeling guilty for asking for his help at a crazy time, he was gracious and went beyond the call of duty. And then there is Karen who is a phenomenal ambassador for the store. I go out of my way to wait in her line because she is a ray of sunshine, greeting my family bu our first names.
We have Gelson’s Bristol Farms, Von’s, and Whole Foods, and Trader Joe’s in our small town but my loyalty is to Ralph’s because of the employees and management.
Thanks for listening.Show lessMichaelsmith4444
It’s pretty good, except....
I think it’s great that the app links up to my Ralph’s online account. Very handy for recalling items that I have purchased in the past. Great selection of items and great pictures that help solidify my memory.
The hang up? I went through and created my “list”, but found no way of putting them into the cart for curbside pickup. Very frustrating!!! Had to start over again.
This would be a handy and very convenient fix please.
Regards,
A.B.Show lessNot So Patient One
Gave up and went back to ordering from my PC
This app is impossible to navigate to actually buy something for pick up. It lets you put items on a list BUT that is not the cart and then you have to place items from the list into the cart. One by one. It makes no sense to have to do these multiple steps. And it’s very hard to find things.
On the PC, through their website it remembers what I’ve bought and makes it super easy to create an order to pick up.
The app is shockingly bad. My 13-year old could design a better one. Don’t waste your time trying to order food from the iPad - just go get your laptop and use it.Show lessCarlsbad business owner
Easy To Use
I like the flexibility to add things after ordering and it that it is user friendly. I like the recipes and that ingredients needed are easy to purchase when you open the recipe. I wish there was an area where I can add my coupons that come in the mail. Also, I like to buy Cactus plant or “Nopal” in Spanish. I know the store carries it, but the app doesn’t give me in option to buy for delivery. It also doesn’t give an option to buy fried fish. The seafood department usually fries for you.Show lessYeyene99
No more updates 🙏
The updates make the app UNRELIABLE. Trying to make it more “stylish” just doesn’t work. Miss when the app was fast, simple, to the point and didn’t have click this to get to that then click this again nonsense.
All these unnecessary options just lag the app, trying to load coupons takes forever then you have to MAKE SURE THEY ARE ACTUALLY SAVED and trying to open the app just to get your card takes forever too, so I just screenshot it to save time.
Also Kroger Pay (useless option & lags) should be where you are able to scan the barcode and leave the store without waiting in lines. The lines are ridiculous and with COVID-19 you’d think they would have them all open.Show lesspebbs(89)
