Leave a Review Ralphs
The Old App was MUCH Better
I have to say, I hate this new app. I no longer can give feedback on my order after it’s done, change my tip (even though it says I can, so maybe that’s on me) and I can’t change my order after I submit it. The old app let me track what was being shopped for and when, and I was able to specify replacements in advance if something was out. I also could see a list of replaced items and request changes if I didn’t like them. And, I used to be able to update my order up until shopping began. Now, it says I can do that, but every time, I’m locked out within a minute or two of submitting. So, if I forget to add something, even if my delivery is hours away, I can’t. The old app was so much better.Show lessWordGirl8602190
Terrible
The old app was so much better. This on makes it difficult to search and find items, you can’t talk to your shopper if your order for delivery, it also makes the substitution options really difficult. There is no tracking while shopping like in the previous Instacart app. I also noticed that sometimes they advertise coupons for 2 for 1 or similar but then they aren’t applied when your checking out....
I honestly don’t even know how this app got through testing because it’s buggy and way more difficult to use than the old app. I also feel like all my carts are significantly more expensive than when I used to order on instacart. This app took away the ease of being able to order groceries in then palm of my hand. Ralph’s is going to loose a ton of delivery business if the app doesn’t improv. I’m planning on switching to another app for any future grocery ordering.Show lessElla267
So excited!!
I’ve always wanted to try the feature of buying groceries from the palm of your hands and having the option to have it be delivered straight to your door step.
However, I had an issue on inputting my card info., I gave a call to their contact line and they were so willing to help! The problem was so little, and the person on the phone was so patient! I was so excited when the problem was resolved.
Thank you Ralphs for making this application an option to make life so much easier!!! Very proud to be a Ralphs’s Customer☺️Show lessthe.kimmy01
Pretty Bad
Ralph recently updated their app and the new one is horrific. When ordering my groceries for delivery I am not able to communicate with the Insta cart shopper like I was able to before. I am also not able to modify my order once it’s placed, even if the shopper hasn’t begun shopping yet. With the old app you were able to upload pictures of the groceries you needed in case they did not appear using the apps basic search, with this new app you are unable to do that. On top of all of that, the over the phone customer service is pretty useless in helping you with any modifications or concerns you may have using the app. I don’t understand how this is supposed to be an updated version when it’s really a downgrade. When spending nearly $1,000 a month on groceries and delivery fees one would think they’d have a decent shopping experience.Show lessAlexisNicole010
Lots of glitches
This app requires a lot of refreshing through out your use. I was making an order for delivery and it erased my cart items 3 times, each time I would make another list. Then all of a sudden my list appeared with 3 of everything. Putting my address for delivery was an issue too because I added my billing address and then once I hit submit it didn’t acknowledge that I had just updated my address and would ask me to update my address even though all the correct fields were updated. I had to refresh the app after imputing my billing address and then hit “next” and proceed to checkout.
At the end of the day I was able to put my order in for delivery but it was confusing to place the order because of the app glitches.Show lessTSG8683
Ralph’s Market. Thousand Oaks. California
I came to California in 1956 from Boston Mass. I started shopping at Ralph’s market way back then and I love Ralphs!!!! My Thousand Oaks Market is wonderful. I have never had a problem with anything or anyone at Ralph’s. It’s very clean, a very nice store with wonderful checkers. I will continue to shop at Ralphs as I have done in the past. I’ve also shopped at Ralphs in different locations but my Ralph’s in Thousand Oaks is where I go now all the time. Ralph’s has really good food and also really good meats and produce and their prices I find to be reasonable!! Thank you for maintaining your wonderful Market!! Doris Del VerdeShow lessbabyannie1
Bad new app and service-What Happened?
The new app has a lot of useless links, junk info and inefficient tools that don’t work effectively (like the shopping list that doesn’t correctly move items to your shopping cart). Too many items now not available for delivery through the app any more.
NO LONGER AVAILABLE!!!
They took away the best parts of the old app:
1) flexibility with substitution (able to easily select the substitute) this was essential- last time I ordered on the new app I got tart shells as a replacement for raw sugar!!!! Really??
2) ability to request special item and include photo (this was essential since not all items show up on the app)
3) ability to add/modify until the buyer started shopping
Also I hope someone looks into the new buyers; if this is still an instacart service- I question the credibility and hiring of these new buyers, if these buyers are hired by Kroger (i.e. Kroger only buyers), you did not get it right.
Ugggh! What a pain - I use the service because I can’t easily carry groceries up my stairs so I am very thankful for that; but I pay good money for that convenience- the app and the service needs to go back to the quality it was when I moved here a year ago.
The problems started with this new app.Show lessCath3y
NEW APP AWFUL!
This new application must have stolen the five star ratings from the old app because it stinks! This has to do with the delivery service only by the way...the old app allowed me to have communication with my personal shopper as they were shopping. If they had questions or were out of something we could take care of it immediately. There were times we snapped pictures to clarify, or I could choose which pack of meat or which level of ripeness my fruit had which to me was worth everything (I am disabled NOT a diva)! Now I don’t know what I’m gonna get or not get until it surprisingly shows up at whatever time it shows up. I’m going to stop shopping here because if it which is sad for Ralphs and go back to the Vons way.Show lesskrewellah
The biggest blessing to SAHM!
Now that I have a 2 year old and a3 month old let’s face it. Nothing is harder than getting them both grocery shopping ready. From last minute melt downs to a dirty diaper as I load the car seat it’s hard doing anything easily. Ralphs delivery has been a HUGE blessing and totally lifts some of the stress when needing to get grocery shopping done. I have used the delivery system 4 times already and it’s been a game changer! I don’t mind the fact that they substitute some out of stock items and like that you can choose which ones. Also, applying the coupons is easy and saves you more time and money! All the shoppers I’ve had have also been awesome and tip is included in the price. I would recommend anyone with kids, a full schedule, or home bound to use this app and service!Show lessIlikegrub
Coupons removed from item page
I just updated and the cool feature you just added that when I clicked on any item, it showed me all available coupons (instead of me wasting time searching for any) is gone!! I was so happy you finally added that. And in one month you remove it and screw it up and a bunch more crappy info instead? We want coupons, not just a manufacturers description of the product. I do not want to waste time flipping back and forth in the app. Please add the eligible coupons back to the items page when you are adding them to the cart, not just what items are eligible when you are looking at the coupons! We don’t all shop by looking at coupons. It’s like you don’t want us to save any money, and that bothers me.Show lessRobska
