Leave a Review BCBSTN
Under maintenance for over a week
Cannot log in and view my id card since I got the mail. Always under maintenance.YongKim34
App never works
This app is always down for maintenance and is never in working orderb-rocksmammy
Under Maintenance
This app has been under maintenance for almost a week. I haven’t been able to utilize any of the features because every time I’ve tried to login I get “maintenance”Zissou21
Maintenance
This is my second week trying to long into the app. I’ve even tried deleting and downloading it again and still I have no success logging in. At this point I’m not quite sure what to do.Kingmani3
Developer Response
Thanks for reaching out, Kingmani3. We’re sorry to hear you’ve had a negative experience. A fix has been applied, please force quit by opening app switcher (swipe up from the bottom of the screen and hold), locate the BCBSTN app and drag the card up, then re-open the app. If you’d like to provide more information or to speak with someone about these issues, please email your name, member ID and phone number to mobileapp_GM@bcbst.com.Under Maintenance
Every time I have tried to use the app for the past several months, I have gotten an error that says “under maintenance. Please try again later.”Hebab
Terrible user experience
The UI still needs a lot of work. Navigation in the provider search is particularly painful. The search results only return about ten listings at a time. When you reach the bottom of the list, you often need to wait about a minute for the next batch of ten doctors from the list. If you open a search result, you can't read any reviews. Save yourself the frustration and just search for doctors in Google maps, read their reviews, then go to the "get care" tab to search for the doctor by name and see if they're in network.
The information about the doctor is quite out of date here, too. I found many listings which said the doctor is accepting new patients, but that wasn't true. I also have found several listings for doctors who moved away from the listed location many months ago.Show lessBadWolf2112
Developer Response
Thanks for reaching out, BadWolf2112. We’re sorry to hear you’ve had a negative experience. We'll share your feedback with the appropriate team for further review. If you’d like to provide more information or to speak with someone about these issues, please email your name, member ID and phone number to mobileapp_GM@bcbst.com.Down for maintenance for weeks!
This app is not useful at all - every time I log in I get a "maintenance" message saying the app isn't available. When will this be fixed??Sevdmv
Maintenance
App has been down for maintenance for weeks, very inconvenient.Ryliegh23
Under maintanence
This app is constantly under maintenance. The only time I’ve been able to log in was the first time I downloaded it 2 weeks ago. Useless since then.Stimey4477
Unresolved bug issues
I have reached out to BCBSTN in regards of mobile app issues. Was contacted back stating it was resolved and still not resolved. I went ahead and deleted it. Very frustratinghisbevid
