Leave a Review BCBSTN
Easy to use
The new app is very easy to navigate and makes managing my health plan incredibly simple! I love being able to see my claims on my phone instead of having to pull out my computer every time. Having the ID card available is very convenient at doctors offices and I also like how it’s so easy to find a nearby doctor whenever I need it.Show lessKatyE9876
Digital EOB Confusing
Millennial here. I was excited to finally have a digital option for EOB. The opening front page of the app is wonderful; however, the EOB did not match up with my several of my paper bills. It showed patient responsibility owed $8k on one bill for bloodwork. Even after calling two different BCBSTN representatives, I was told I was responsible for the $8k. I did NOT owe that much and the Lab company confirmed the EOB was wrong and misleading. Don’t believe I can trust the app just yet. So don’t get too excited about having an app… Fix the kinks please.Show less1sweetpea10550
Developer Response
Hi, 1sweetpea10550. Thanks for reaching out. We understand your frustration and would be glad to look into this, if you’d like. If so, please email your name, member ID and phone number to mobileapp_gm@bcbst.com so we can connect you directly with the right team to assist. Thank you.Simplified my health insurance!
This new version of the app has helped make my overly-complicated health insurance plan much easier to understand and deal with.
It also seems to have resolved a lot of the issues that some of the negative reviews mentioned. Hopefully they’ll continue to improve the complex web of health care that’s been created!Show less$.Bernard
Great App!
It’s easy to find the info I need on my claims or search for a doctor. Looks better too.Nash Browncoat
So much more useful
The new design is a huge upgrade. The dashboard-type initial page is super helpful and gives most of the info I need. Love the ability to add my ID card to Wallet.MonBleuLapin
Very convenient and reliable
Helpful and easy to use.Nil_NotExists
Easy to use!
The new mobile app is very easy to use and shows me exactly what I want to see right from the start!Amberli S
New Version is Great!
This new version is great and so easy to use. I like the new home screen and being able to chat with customer service.summer782@
Developer Response
Thanks for sharing your feedback, summer782. Customer service is a priority to us so we're happy to hear you had an exceptional experience. We're glad to have you as a member and we're here if you need us for anything else.Fantastic upgrade!
The new upgrade is amazing!
Streamlined and super easy! If you don’t have the upgrade, get it now!Barbiedolljo
Looks Great!
App is looking good and works great.RG1818
