Leave a Review Cash App
Highly recommend!!!
I have had CashApp for 5-7 years now. I have direct deposit from my job to my cashapp. I have done my taxes through cashapp for years as well. I have never had any kind of issues with cashapp. And when I have had issues with other companies or purchases, CashApp customer service was 100% on my side. CashApp also has a borrow feature now where you can basically get a quick loan if you ever have an emergency or just need some extra cash fast. No hassle or background checks. Quick and easy, I’m your account in less than one minute! And it will allow you to borrow several hundreds of dollars (depending on how long you have had your account, and how much you keep in it). CashApp also has a savings account! You can do round ups on every purchase and save the change automatically in your savings account! I cannot express enough how easy/simple this app is! And I used it heavily for EVERYTHING! I never have to touch real money anymore since using CashApp. Oh, and unlimited atm withdraws from select atms (they have a map to show you where to go). Again, I like this app for all my banking needs. It’s easy to use, and has so many perks! (I forgot to add that you can add “boosts” to your card for % off purchases, or bitcoin earning, and even cash back!) I even set one up for my kids! Easy to transfer cash when they need it and are away from home. Easy to send them their allowance also. I 100% recommended CashApp!!!Show lessAmber’s Reviews
Developer Response
Thank you so much for taking the time to provide us with this great feedback. We are happy to see that you are enjoying Cash App! Keep in mind that we're just a message away in case you need our help: https://cash.app/contact. Have a wonderful day, Amber!Good app, but still some issues.
I’ve been using cashapp about as long as I’ve had a debit card. Same debit card used every time. But, after my experience the last night or two, I’ve decided to move onto Zelle or Venmo. I got off work late last night and wanted something to eat, and after having some issues with my card I decided to attempt to add the funds to my cashapp to purchase said food. Well, that kept failing and declining. Now, it’s the next morning, my debit card is fine now but still unable to add cash to my cashapp card. Deleted the card and decided to readd it, only to be told 3 times it was incorrect number even THOUGH i’m staring at my card right next to me as I’m typing the numbers in; nothing is wrong. The app is updated, but now, I’m no longer able to use cashapp to send/receive money because ‘ThErEs SoMeTHiNg WrOnG wItH mY bAnK’ when I know good and well there isn’t. And all they’ve been telling me is to contact my bank, despite my actual debit card is working perfectly fine and able to process transactions. I’ve had other issues with sending money in the past, with despite having money in my account on my card, they never processed or was able to be sent. Whatever is going on with cashapp - it’s NOT with my bank as every other app has been working perfectly fine, and as i said, so is my debit card. Definitely my last time using cashapp.Show lessakdhfkfnamdbckdje
Developer Response
We hear you, and we fully understand how frustrating these situations can be. We'd love for an opportunity to take another look at this and get it sorted out, for you to use your Cash Card without any inconvenience. Feel free to reach out to us again through the available options here: https://help.cash.app/3128. We'll be ready to assist.Auto Cash Out Has Periodic Errors
While I appreciate that this app allows for the transfer of money freely between people, bank accounts, debit cards, etc., it’s very frustrating that every 60-90 days, the auto cash out feature stops working and then I have to go through Plaid to input the user credentials for my linked bank account. Cash app doesn’t ever acknowledge that the system has glitches. I keep advising Support over and over again that a linked bank account should not delink itself and the Support person or bot becomes confused like I am speaking a different language. I have no idea why it is so difficult for creators and technical support for applications and programs to be honest, transparent, and helpful. A Support person will send a user through the same process that the user completed 3-4 months ago and that was successful at that time and then have the user do the same thing again without admitting or advising that there must be an issue. If you’re asking me to do the same thing that I did when I set up my account and I haven’t changed anything, then that means something is wrong. My bank tells me that this isn’t a problem on its end. So, I’m extremely annoyed that the simplest of features have become so unreliable and cumbersome through Cash app. Please fix the Auto Cash Out feature so that the user’s initial settings and linkage to a bank account are preserved!Show lessAlexG, IV
Developer Response
We certainly know how frustrating it is for an issue to persist longer than expected, using our Cash Out feature is so important. Ensuring our customers receive the support they need is a top priority for us. be sure you’re using the most up-to-date version of the app as well as the most recent version of your phone’s operating system - this will normally resolve the issue. Please don’t hesitate to write in to our team if we can help further: https://cash.app/contactLove it
Cash app is one of the best apps of all times easy to use send money an receive with out a lot of extra things like these banking apps and more Cashapp is very hands on an convenient for me to use for myself, my children, friends, family, and loved ones when you look at an app like this, there's usually all types of unexpected things and misleading information. That sense across one thing and always comes to find out it's another but when you use cash app, it actually is exactly as it seems if you have not tried it I highly recommend you try it out and you will not be disappointed. I've been using Cash App for about 6 1/2 years now and it has not disappoint me or let me down yet even when it comes to speaking with customer support they're very hands-on and reach back out to you in a timely matter to make sure whatever issues you do have or easily handle, so this is why I get cash app five stars there's just no way possible way you can go wrong when you choose cash app so go head download download download
And that I mentioned
that I can also do your taxes you'll thank me later well actually cash app you thank cash app laterShow less2390kay
Cash card failure
I’ve been trying to get the cashapp card in the mail since November of 2022. It’s now January 2023 and still haven’t gotten my card.
The first time I ordered the card nov 22, 2022 After 16 days the app came up with a notification that there was an issue with my address EVEN though I had my address typed in CORRECTLY. I re-entered (even tho it was entered correctly) my address and waited again after 10 days yet again the app pops off with my address was undeliverable. So I can’t acted the joke of their customer support to inquire as to WHY my address is undeliverable & was told to delete and reinstall the app. I did that and the requested a new card yet again and after 7 days the app pops off with the SAME ERROR about my address being faulty. So yet again I contacted customer support who tells me that the card take 7-14 days to arrive, which I already knew but the app said my card was could NOT be delivered to my address. Then the support team says they cannot deliver to P.O. Boxes even though o don’t have a P.O. Box I own my home & have NEVER had an issue getting my mail except with trying to receive my cashapp card. So now I have changed the address to my brother in laws address in hopes it will arrive there, after this whole fiasco I’m not hopeful that it will even arrive there. The customer support is a dang joke and cannot comprehend what I’m even telling them and they keep telling me the same thing EVERY TIME! I DO NOT RECCOMENDShow lessjace fergie
Developer Response
Hi Jace, we appreciate your feedback here. We understand how frustrating it might be to not have the issue you've been experiencing resolved and that you haven’t received your Cash Card yet. Our team would be glad to take a second look at this issue with your address, please try writing in again using this link and we’ll be able to take a look right away: https://cash.app/contact.my fav app ever
my current job gave some false information about my check so i went and asked cashapp support (who i have talked to about several things in the past and have had excellent run-ins every single time) and they made everything so much easier. the auto reply bot told me it might be a little while and apologized for the inconvenience. once my support team member told me he was ready he answered my question literally in one minute. gave me all of the information i needed and even checked if my direct deposit was pending yet.
all of this goodness isnt even why i decided to write this review.
in every other app who has asked for my thoughts they asked me in app AND THEN ASKED ME AGAIN and took me to the app store. but cashapp was different. they just gave me some buttons to press to speed up my process but still cared about my thoughts. (the buttons were the stars and some pre-wrote responses) and all i had to do was submit and they left me alone. THANK YOU GUYS! i use your app all the time to send and receive money from my friends. the ONLY thing that i wish was different was the age to get your cash flow coming in changed to be more than $1,000 per month while your under 18. i am 17 years old with my ged and i work full time so i have alot more than $1000 per month coming in which limits me from using cashapp over everything else. thank you for everything guys, and if you could do anything to help me with getting that changed that would be wonderful. thank you!Show lesskobehall
Developer Response
Hi there, that just made us smile! We appreciate you taking the time to leave this review. We’re always looking to improve our products based on our customers’ feedback. We'll be sure to pass this request to the rest of the team. For more info about your limits check out this article: http://help.cash.app/3122. In the meantime, please keep watching your Cash App for new features. Don’t forget, we’re always here to help if you need us: https://cash.app/contact.Zero customer service after suddenly closing my account for no reason
I have used Cashapp for years to send and receive money, make purchases with my Cashapp card, as well as to invest thousands of dollars. Both of my children also had accounts linked to my own with cards that were used on a regular basis. None of us used our accounts for anything or in any way that ever would have violated their terms. However, I suddenly receive a message one day while attempting to receive money, that said my account was closed for that very reason. After contacting customer support, they were unable to give me any details whatsoever regarding why this happened or what was supposedly done by any of us to violate their terms and they refused to reinstate my account. They offered me the option to have someone contact me through email to try to resolve the issue, however it is months later and I have still never received any contact from anyone at Cashapp. I tried to make a new account with an alternate email address and it allowed me to, only to immediate close my account again as soon as I tried to use it.
Every chance I have, I let everyone possible know how much I hate Cashapp and advise them to not rely on any of their services, as they may randomly prevent you from continuing to use them at any point for absolutely no reason, with no explanation and without any opportunity to resolve the nonexistent issue.Show lesstldtldtldtldtld
My Cashapp Experience
After using the app for a couple years, I have had a pretty positive experience, I use direct deposit and use it as my main source of managing my funds. I get paid early and direct deposits from other stuff comes in quick too. Able to pay my friends and family quickly, I would say the only time I had a bad experience is when someone got my card and cashapp did not refund my money. Used at McDonald’s over and over and in my foolishness sent the wrong person money on accident. Cash app didn’t do anything sadly and the person got away with my funds. I have to say in conclusion the app has a lot of features and convenience, but the company lacks the empathy and insurance surrounding your funds. It’s definitely better to have your main income in the bank and use cashapp secondary. I currently use it primarily but would not recommend it. They offer a cash advance that I was able to get up to couple hundred dollars before pay which is very awesome. That is definitely the big perk about using the app as your main fund source, that and the 2 day early pay. Of course they also have discounts at a bunch of different restaurants and stores when using your card you just have to choose the boost you want. Definitely enjoy using the app and card, the convenience and usability is far from others. Being able to load money from a bunch of places for $1, no atm fees if you deposit a certain amount a month, just a bunch of perks and features.Show lessTristan361
Developer Response
Hi Tristan! We appreciate your review, and thanks for sharing this with us. We’re always looking to improve our products based on customers’ feedback and enjoy hearing how we can make Cash App as useful as it can be. Regarding payments, we recommend confirming the recipient by tapping their display image to view their Profile. We'll make sure to pass your comments to the rest of the team. If there's anything pending from our side about the unrecognized payments, don't hesitate to reach out at https://help.cash.app/3128 for more help.Starting not to like cash app
The fact that cash app takes $2.50 out of your money as if the ATM doesn’t already take cash out of your money is very disrespectful. Say a person only has $10 on their card, cash app will take $2.50 of that and an ATM will take about $3.75 what is left to take out? That is $6.25 of your last $10. Which leaves you $3.75 and you tell me which ATM will let you take out $3.75 and on top of that what can you buy with that? I’m sure without the $2.50 charge you would not be able to get much with the $6.25 change left but I am just speaking on principles. So let’s say the ATM is free and you have $10 and you truly need your $10 that $2.50 charge makes it impossible for you to withdraw any cash whatsoever if you only have $10 in your account. You may have needed that last $10 for gas or a little bit of groceries or just something else but cash app was just that greedy that they took that amount from you. And that goes for amounts that are higher as well. I’m thinking about closing down my cash app because first it was $2 and now it’s gone up to $2.50, what’s next $3.00? I just can’t support that. I think that is pretty messed up especially considering the fact that Venmo doesn’t charge, PayPal doesn’t charge and so forth. Cash App is starting to be my very least favorite company.Show lessResse_91095285
Borrowing instantly
Being able to borrow money from you guys is by far THE BEST and MY FAVORITE update from any app. I’m a very introverted person and times do get hard, paychecks do come a little late and sometimes it’s hard for me to muscle up the courage to ask anyone for help let alone some money they’ve been working hard for themselves including my own mom even though I do know for sure that she’ll help me. Being able to borrow money from cash app allows me to never have to stress myself out about money or pay for anything whenever I don’t have enough, and it has saved me from a lot of anxiety/panic attacks. Since the update came out I swear I’ve told almost 50 people about it; I’ll literally STAND there and help them figure out how it works, how the payments work when we do pay it back, where to find the button, how to change their payment dates etc….. Thank you so much cash app team !!!! You’ve outdone yourself with this one. Oh and one more thing I also like how our borrow balance starts off low but in due time and after we’ve paid back the money on time our borrow balance starts to rise; saves you guys a lot of time to differentiate between the people in this world.Show lessMUA.KAY
