Leave a Review Cash App
Hopeless loop
Having purchased a new iPhone, I had to reinstall Cash app, but as soon as the phone number was entered, it said that this number was already associated with an account so the only option I had was to speak to customer support. I have spent all day on the phone to a very nice chap who kept asking for my previous cash app details and my current cash app details. I told this chap that I only had the one account but need to access it with it being a new phone but his system was obviously telling him I needed to enter two account details. Having spent three hours going backwards and forwards and getting nowhere, by his own admission in our last communication, he said that you can only have one account on any phone number, so how the hell could I have set up two accounts? This beggars belief and has wasted so much of my time and sent me crazy so I have installed Paypal.Show lessDisgruntled of Blackpool
Developer Response
When signing in on a new phone, there are extra security steps in place. This is intended to protect your information, but we certainly don't want you to be locked out. Our team can get you back in, we’ll just need to verify some details with you. To get in touch with us, please use this link, and we'll take it from there: https://help.cash.app/3fyJYOB.Terrible customer support
I’m not someone who leaves bad reviews on anything, in fact if I ordered a steak and got chicken nuggets I’d just eat the nuggets and get done with, but the customer support for this app is terrible. I haven’t had any experience with actually using it for transferring money and such (I heard that is a smooth process) but if you are planning on contacting customer service, save your time and figure out your problem yourself. Emails are unable to be sent to their support, and I have been trying to get customer service to help me through the app with the simplest of issues for the past 3 DAYS and to no prevail. You would not BELIEVE you are talking to human beings. They asked for my details almost 10 times, take hours to reply, and reply at 1am. It taken me until 4am to FINALLY have somebody understand a very simple issue and they never bothered to get back to me since. It is not almost 13 hours later. It’s worth sticking to Pay Pal, trust me. At least they can sort peoples problems out.Show lessLeehates
Developer Response
Hi there, we appreciate your feedback here. Cash App Support is currently experiencing a higher than normal volume of emails; however, we're actively working to ensure a quicker response time. Were we able to get your original request taken care of? If not, try writing in again -you can find all the different ways to contact us here: https://help.cash.app/3DIcqXx.Poor experience - Use PayPal instead. Or anything else. Just not this.
Every payment I attempted to make got refunded. Made a support claim and a staff member called Shul looked into it. He gave me almost 0 insight into the issue and kept giving vague general answers rather than answering my specific questions. I kept asking why I cannot make any payment and he kept saying ‘We can’t provide any more information’. Eventually they just closed the claim on me. I’m sure others may have a positive experience with this app and will be able to send and recieve money, but I did not. The support staff are some of the worst I’ve ever experienced. Edit to Response: Every single payment was failing - different quantities and to different people. I kept trying again and it kept failing. Seems like once again the support staff have just copy-pasted a generic reply rather than actually reading what was said. I won’t be getting in touch after my terrible experience with Shul. Your support is cancerous and shameful. I would give 0 stars if I could.Show lesstheflanster
Developer Response
Hi Alex. We know how concerning this can be for you. Occasionally a Cash App payment will be returned to the sender as part of our ongoing commitment to keeping the app safe and secure for you and for all our customers. It's important to note that that either party (sender or receiver) can affect how a payment processes, but if you think you're both operating within our Terms of Service (https://squ.re/cashapptos) then you're welcome to try that payment again. But if you've had ongoing trouble then we'd definitely like to take a closer look at this with you. Just get in touch here and we'd be glad to help out: https://cash.app/contact.Why do they have customer service
When you call in or when you go onto the app and you send a message to support and you tell them you're not able to buy bitcoin because it tells you unable to purchase it this time or you try to add money and it tells you that it's not able to dang you message them and you tell them and they have no read they don't want they don't have no answers on why you are not able to buy bitcoin or add money to your account they just tell you that there's security parameters sometimes if I see something it doesn't like it doesn't let you purchase you're pulling from your own bank account so there shouldn't be any issues it's your money but yet somebody used my bitcoin or my bank account on their cash app and pulled over $1600 and they did nothing about that I don't know how she got my information nobody helps you with this app that used to be the best app to buy bitcoin to send bitcoin because of the price but ever since 2020 this is become the worst app to deal with they might as well fire fire all the customer support because they don't have no information for you when you messaging because they rely more on the computer to take care of the app then people which is stupid that's the problem holidays people are too lazy they want everything for free what's wrong with society it's build up of a bunch of sheep they don't want to work for nothing they have no opinion they just get in their little bubbles and follow everyone elseShow lessbmanitas45
Developer Response
Hello there, we know it's important to get answers, and we'd love for an opportunity to change your mind and resolve any issues you may have. As part of our ongoing commitment to keeping the app safe and secure for all our customers, a payment may be canceled by Cash App. Regarding your issue about someone using your Bitcoin, this sounds like something our team would like to take a look into. Please write in with the details so we can investigate right away. You can contact us through any of the available options here: https://help.cash.app/3FxeiDy.They don’t care
All i have to say is i mainly use paypal because of their amazing service and is also the reason why i am uninstalling this crappy app i like it when a security team works and actually does their job and why am i saying cashapp is bad well i got scammed of $200 and went straight to support after it happened and made the scam report and waited a month to be declined my funds back so all i have to say is one very pointless to put an actual scam report option if your going to wait a whole month and the security team deny you your money back when they can look into whenever and take care of it whenever they choose as i felt like i am not cared about but paypal i feel safe because if anything were to happen they take care of it never had an issue please do not download cashapp and be safe with your money go download paypal you will thank me later for saving you from future headaches if they would have refunded the money that i was scammed of in a quick manner i would have rated 5 stars but i gave more than enough evidence that i was scammed and i feel like they didn’t even look i to it but just went meh its just $200 but i am struggling in life and $200 is a lot to me so it made me feel like they just don’t care so with that said you get the rating you deserve now if i was to say get my $200 back i could change my review but i will still never use your app because i no longer trust itShow less0G_Kush420
If your information gets stolen you’re basically screwed
My information has gotten stolen somehow twice. I don’t listen to scam sites, don’t give anyone my information, and frequently change my cashapp pin and passwords. And yet my information gets stolen which is annoying. But what makes it worse is that when someone makes an unauthorized transaction and you try to dispute it, you have to wait for the transaction to be finished, and you cannot cancel it but instead have to dispute it. I wouldn’t have an issue with this is disputing actually worked. But I’ve tried it, and it doesn’t. You get an email and you’ll have to answer some questions. If they deem your answers invalid they won’t give you your money back, which I wouldn’t be frustrated at if they actually judged it well. For example, I live in Massachusetts and don’t ever make transactions outside of Massachusetts (never have), why would my next transaction be in a whole other state when I just now made a transaction here unless there were multiple users on the card? Disputed transactions, from my experience and my research, rarely go the way they should, and in order to fix that it would be better if the team used some understanding of their customers.Show lesskriv20
Developer Response
We know you're feeling upset and frustrated about the dispute process. When a transaction is pending we cannot cancel it as the merchants initiated it, it's not us and we understand you may need a review of the dispute given this mismatch in the locations where your transactions use to be done. Our team can take a look again at your case and provide assistance as needed. Feel free to reach out using either of these options: https://help.cash.app/3128Be aware comes with no porotection!!
I was scammed by the 3rd party recipient during this transaction. I thought using this app would help protect me but it was wrong of me to assume that. I made the Cashapp team aware of missing goods within 2 hours of transaction. Now without going into to much detail, I have raised a dispute with them and despite them promising to look into this I have had to chase on multiple times and STILL wait for an outcome, forget the outcome Ibhavent even had a response. So beware if you do not know the recipient then DO NOT use this app as there is no protection they are simply a money transferring company.
Edit
Been contacted to report this, like what do they think I did. Customer service is terrible no contact number only chat windows which felt very much like automated responses. Once they send the money they can’t get it back, but you cannot report a scam until you don’t receive the goods (common sense). At this pint they inform you the third party has taken the money and there is nothing they can do. All they do is transfer cash from one account to the other, they offer NO OTHER PROTECTION FOR YOUR MONEY.
Please use other trusted methods as a quick look at reviews confirms there are serious issues with this app.Show lessbracks
Developer Response
We understand how disheartening and upsetting it is when situations like this occur, especially when an agreement has been made. Hmm, we generally recommend using the app with the same caution you would with physical cash- only sending payments to others you know and trust. If there's an account you'd like to report, please send us any screenshots, the $Cashtag, or other evidence you may have. You can contact us on Twitter (@Cash Support) or Facebook (@SquareCash).Scammed and Blocked, doesn’t help customers…
I’ve made a purchase a month ago back in April with Cashapp. This was my first and last time using Cashapp. The person who was selling purses was inquiring that I use Cashapp for the payment. I proceeded with the purchase and she accepted the money. I was asking for the tracking number but she never told me it. All she said was that it was shipped and I would receive them in a few days. I kept waiting and asking for the tracking number so I could find out where they where, but she ignored the question and only told me what day I would receive it. It was the day she told me I would receive them but never did. When I messaged her, I said I never received it and then she blocked me. When I reported my refunds twice, both were denied. I received a notification saying “Scam Reported: We we’re unable to recover your money. However, your report will help to prevent future scams, thank you.” What is with this, I can’t receive my refund but it’ll help prevent future scams??? I even chatted with customer service and they told me that they can’t do anything about it since my transaction was already completed. I also saw her account was still active on Cashapp. I’ve done everything I could, only to be a “warning” to future scams. Absolutely disappointed…Show lessRichie Carlile
Developer Response
We understand how upsetting it's when situations like this occur, especially when an agreement has been made with the recipient, Richie. Also, we generally recommend using the app with the same caution you would with physical cash- sending payments to others you know. For more info on how to prevent and recognize these situations: https://help.cash.app/6482. If you have any other questions, let us know through these channels: https://help.cash.app/3128.No security
I love to have cash app it very convenient for all kind of stuff I been looking for except one thing, and it just happens to me around 2 weeks ago. Someone have been come to my cash app probably because I lost my cash app debit card. I had been report it to Cashapp agents. But all I got is “let me take a look at your account “ “ what is the best email we can’t send information to” or “ours specialist will reach out to you “ that’s all been over 6,7 agencies being said at the same thing but no email had been send. And the theft still out there doing his same old job stealing people money. I mean this Cashapp didn’t have a security or protection for their customers at all. All the answer I got just try to run away from me or something.
Remember if y’all love cash app and in the future have some problem just like me please don’t bother to ask for their help. Cause if you do all you got just frustrated and can’t do nothing about it. Sit back relax and wait for those answer just pop up as much as different agent come and leave the same message and disappear just like nothing happen.
I never seen any kind of customer service like this before. Yotta even they couldn’t help you return a full amount of your lost but they are deeply try to help you until the problem will be solve and return to you haft of the lost. But this one doesn’t. I really disappointed Cashapp. Thought it will be the best app I ever use. But I was wrong!!!!Show lessThaChoCo
Developer Response
It's sad to hear how your experience with us has changed. We're really committed to security for all our customers in Cash App. When a case like yours is escalated to a specialist department it takes time for the investigation and final answer, however, we understand this may be frustrating for you so we'd like to review it for you. Please contact us through our support channels here: https://help.cash.app/3128. In social media, we're available from 5 a.m. to 7 p.m. PT every day. Just look for the verified page.Stealing Money
I’d leave a 1-Star if I could. Y’all really need to get rid of these “temporary holds” on gas pump transactions. What if I only had $40, spent $10 on gas, & was depending on that $30 to get a bit of groceries or medicine or something else that’s crucial to my sustenance? Come to find out that when I paid for gas at the pump, the entire amount that I had on my card was taken off & being held as “pending” until further notice? What happened to just taking $1 first, then taking the rest of the amount later on? Or, consider this, ONLY taking the necessary $10 that was spent to begin with & leaving it on hold until it finalizes? What is the purpose of taking every last cent to my name for a single transaction that’s less than half of what I had in the first place? That’s stealing, in my opinion. Now I don’t have any money to get other things that I needed until I get paid again in 2 weeks, thanks to this steaming pile of crap that you advertise as a useful, efficient app. If you don’t trust that a customer will have the money later, just take the entirety of WHAT THEY SPENT immediately. If I spent $10 in gas, then take the $10 in gas. There’s literally no reason to take the entirety of a customer’s money for a small pending transaction just to keep it on hold for a week. If this issue is not resolved & my money is not returned to my account, I will not be using CashApp anymore & I will make sure that all of my friends stop using it, too.Show lessMadds Marie
