Leave a Review Cash App
Scam
A total scam. They say they will pay you £10 to refer friends but when you do, Cashapp don’t pay the money. Instead, support just copy and paste responses about how the person you referred needs to follow the steps (inc: not already have had an account, link bank, send first £5) my friend did this but Cashapp still didn’t pay out the referral money. Total scam to get more sign ups. Support won’t tell me why I haven’t been paid this. They just reply like robots and won’t give me a personalised response.
EDIT: I’ve had a reply from the developer as you can seems they’ve told me to constant support..Which I have again. And guess what? they’ve just copied and pasted replies like robots and refuse to listen to the fast my friend followed the steps needed to claim the bonus… they literally refuse to listen and give me a human answer 😂 Usless.Show lessAARXXXXNN
Developer Response
We know that it can be inconvenient not being able to receive the invite bonus. To receive the invite bonus, there's a few steps that must be completed. This includes entering a invite code and completing a payment. Be sure to check out this article to make sure you don't miss out on any rewards: https://squ.re/2L1qzFn. In case you ever need us, feel free to reach out to us on Twitter, @CashSupport or Facebook, @SquareCash- we’re available from 5 a.m. - 7 p.m. PT every day.Joke
My one star is based on the fact that with this app there are no fail safe for their users. They had an outage or some malfunction going on with the app and instead of making that clear as soon as you open the app like many other apps do so the users are aware of what’s going on. I used the app earlier in the day no issues, person got the money I sent right away. Later that same day I was doing a transaction for goods with an individual, I sent the funds and the person didn’t receive it nor was it taken from my account, I thought maybe I didn’t click something or my Face ID didn’t pickup so I tried a last time and same nothing. We both refreshed our devices multiple times and still nothing. Needless to say I told the person never mind cancelled the deal because it seemed like the app might not be working after multiple tries. Later that very night 3hrs later the funds were disbursed to that person and the product I was trying to pay for I didn’t have and the individual have position of my funds and went ghost on me and I don’t have the goods I was trying to purchase. Like seriously cashapp should have at least notified me to see if I still wanted to issue those funds out after 3hrs later when that’s not how the app is suppose to work. Called support and the generic respond was use it only with friends and family as if friends and family can’t do wrongs. This app is for scammers.Show lessLegeion
Customer Service is Trash
I needed access to an account I made over 5 years ago due to someone accidentally sending it there instead of my new account. I called, and was told the only way to get support was through email, and the line disconnected right afterwards. I sent three emails before getting a responds over a week. Finally, someone takes my case and over FOUR DAYS, five different people sent me the same email asking to verify my identity, which I did and send screenshots to prove I did every time, and still continued to receive them. It’s been almost two weeks, and I have no access to the account. I finally was able to call on the phone after a week of trying, and the guy on the phone told me he was going to ‘try and transfer the funds from the old account to the new account’ and that ‘it failed’ so I simply have to wait two weeks to have the person send the money to my other account, wouldn’t let me talk to a supervisor, and refused to help me any further. Venmo customer service is nicer and far superior, and well as them being able to give access to your account after you verify your identity doesn’t just fail, and you can have access to the old account if you ask. I’m deleting this app as soon as I get this money and sticking with Venmo, because this is the stupidest thing I have ever had to deal with IN MY LIFE. I pushed a child out of my body, and it was easier than dealing with cash app.Show lessalihu9614
Taxes fully free. Thanks much SQ!
I have what my old tax lady called “very complicated taxes”. If I go to HR block or any tax place that advertises $40 taxes or something like that, they look at my tax folder for the year and try to charge me a bundle. I paid over a thousand dollars once and the lowest I have paid is $450 in the last 5 years. I own more than three unrelated businesses, have rental houses that are all diff addresses, I work W2 and 1099 jobs and usually have a half inch stack of w2s cause I quit readily, I have multiple stock and bitcoin trading accounts that I use for different strategies, I often get 1099G and 1099misc, I make large donations… my taxes are long and take a tax person a whole day or two to do. A lot of my write offs and etc need me to be there to walk the tax people through when they do them so I figure I might as well do them myself. A lot of the free tax services will make you fill it all out then at the end will say “you grossed over $60,000 this year so you have to pay X amount” or “state taxes costs $10” after I just spent 14 hours inputting everything. Cash app luckily lets me do all my taxes for free on there and is just as easy as any other program. You don’t have to put your refund into cash app but I did anyway cause cash app is awesome. I’m waiting for a buying opportunity for a thousand shares of SQ too.Show lessits sean
Developer Response
We love hearing this! Glad you took the time to post this review. In case you ever need us, we’ll be here to assist: http://squ.re/cashhelp. Have a great day!Unwilling to make exceptions
I just got the cash app a few days ago from an invite from my friend, my friend told me that if I joined I’d get a $5 credit, and then I had a debit card sent,I had no idea that ther was a time limit on when I had to make a deposit,I thought I had to wait for my card and and when I had a chance to get money on there ,I have never had any kind of money app and my friend spouted off about how great it was,well when I put money on card later today I didn’t get my $5 I know it’s just $5 but still that was the offer I was told about and I should be able to get for activating card and putting money on it,when I asked where my $5 was from a chat customer service I was told it expired and I had to invite friends to get a credit and I told him I was new and the friend didn’t tell me there was a time limit and I was busy with work and hadn’t had a chance and if they could make the exception,it’s only $5 not $500 and hd refused and told me I had to invite friends ,like invite friends so the same thing can happen to them??!!! Not so sure after the lousy ,non understanding help that I got !!! Maybe finish my money off on my card and try another app or maybe not this one made me suspicious!Show lessasiangrlncali
Developer Response
We're sorry to hear that your invitation expired, but this doesn't prevent you from earning bonuses from inviting people using your invitation code. To locate, and share your invite code: 1. Tap the profile icon on your home screen 2. Tap the Invite Friends button to view your contact list and invite code 3. Select the contacts you’d like to invite 4. Tap Invite You can also copy the invite link and share it via social mediaWorst Refund Process & Customer Service
Worst customer service I’ve ever experienced from any company. I paid $900 to a friend and since they don’t use CashApp they immediately returned the payment. I wanted to make sure this return went directly back into the bank account from which it was taken so I asked support exactly what I needed to do to make sure this was done. They told me it would refunded to the (last 4 digits account) that it came from in 2-5 business day’s. After a week the money had not been refunded but, still showed just sitting in my CashApp account. Once again I messaged support and they once again said it would be returned in 2-5 business days. When I said that’s what you told me last time they told me that it was my bank who had not done their part. I called my bank who then had to walk me through the process of getting my money refunded (cash out, find your bank, and then place it back into your account). Now it should be back in my account on Tuesday. When I told support through CashApp this they told me they wanted all correspondences to come from my bank about this transaction. Thank God, for customer service at my bank because I would have never be able to get my money back from the useless information CashApp was giving me. Prior I had never had any issues but, I also never had money returned. I won’t be using this app anymore and I definitely won’t be recommending it to anyone.Show lessPhoenix332
SCAM!! Money taker
I had Cash App for 2 days and I was scammed. I uploaded $5 and then used it to invest in Bitcoins. Two days later my Facebook was hacked and then two days after that my Instagram was hacked. I then noticed I had money missing from my bank account. I looked into my transactions and seen I had multiple transactions from Cash App taken out. Once I got to looking into Cash App, I noticed they transferred my money from my linked account into Cash App then to bitcoins. They then proceeded to send the bitcoins to themselves. In return they sent me a smiley face like “thank you for your money.” I contacted Cash App and they asked me all these questions for an investigation. They said they could not do anything about this since it came from a known phone. Yes the phone was known since the hacker used Cash App to take money out of my linked account multiple times; my phone was used one time for a transaction. I later found out Cash App was hacked recently and I have had several friends have fishy transactions on their accounts in which Cash App did nothing about. I have found the email that was used to hack my accounts and the person is from New York. I am now waiting on my bank to dispute these transactions and try to get my money back.
DO NOT DOWNLOAD CASH APP!!!
I do not want another person to be a victim of a hacker and scammer through Cash App. In return they will not do anything about this. You will be out of money and stressed out.Show lessJeanelle10
KEEPS Crashing
Normally I’d give cash app 4.5 stars its a great app. But ever since December started it has been crashing. Granted I have an older IPhone, but its weird because I’ve never had these issues before. I am concerned bc this app is easy when it comes to giving and receiving funds. However it just won’t even load up. It keeps crashing before anything loads. My sister has a newer iPhone and it loaded just fine. However, iphones are expensive and I am not about to buy a whole new phone just to fix cash app. Hopefully it works soon. Cause most people have cash app and I am willing to use other avenues, but most people only have cash app. This is kind of frustrating but I will keep checking in the next few weeks. I uninstalled and reinstalled. I even called support and I’m not sure if they’ll get back. I’ll come back in the next couple of weeks and see if it has changed cause despite this I really love this app. Just wish it worked on my older phone how it used to. Idk if this is a bug or not.
UPDATE: customer service called the same day I requested it. They were very nice and now cash app is loading up for me. If you are having the same issues and have an older iPhone. That is probably it, but don’t worry. No need to buy a new phone just call cash app and they will help you! Updated rating is back to 4.Show lessxx__michelle__xx
Can’t restart the app to enter my login info after wrong email entry
I got a new phone and needed to log in again. All fine and dandy. Just trying to pay my boss back for lunch. I though I used a particular email or maybe my phone number for cash app (as I didn’t have my old phone on me at the time), so I tried to use that one. I got to the next screen and realized It was the wrong one but I literally can’t go back and enter my ACTUAL cash app email because there is no cancel or back button. I’ve even deleted the app from my phone, erased the data in settings, and restarted my phone (while using a VPN the second time and it STILL won’t let me get back to that original login screen). I do not want to have to get super technical to reset this app. That’s OBSURD.
Now I’m faced with creating a new (absolutely unnecessary) account on an email I admittedly don’t want attached to payment apps or I could just not use this app anymore. Leaning more towards the latter option.
Why can’t I just go back to the start screen where it asks me for my login? That’s super ridiculous, sketchy, and makes me very uncomfortable using this app in the future. You should not force users to make a new account using credentials they mistakenly provided, if that’s what this is. Are y’all trying to inflate your user count or is this just a bug?? Frustrated is an understatement.Show lessDiz-Eh
Infuriating!!!
This is the third day I have been waiting for the darn bitcoin “verification.” Zero has happened - it is STILL “VERIFYING” My friend who uses the app frequently urged me to sign up so he could send me occasional money. This is totally ridiculous. I am not someone investing and buying bitcoins and he convinced me that sharing whatever personal amounts of money using bitcoins was the “wave of the future.” Well, I am saying screw this, if just to send some money to someone it takes DAYS and DAYS and already the sign up for this part of your app was already extensive and in depth. Due to the incredibly annoying and also offensive “investigation” going on, he has coordinated with his bank to send me a CHECK via UPS. Just so you know, I have PayPal, Venmo and Zelle and have frequently used them, including using PayPal invoices for my business. The practice of Cashapp makes me want to never ever use the app. It took 24 hours to get a first response from the people with Cashapp (other than the ones who help immediately and actually both know nothing and have zero authority to do anything, including get to someone of higher qualifications). Very very disappointing and irritatingly poor business practices. And I do not plan on being quiet about this to those I know.. Three days later and the darn thing is still “verifying.” Give me a break!! Please do forward my feedback. Your team seriously needs to get its act together.Show lessmarvam
Developer Response
Hello there, the safety of your information is extremely important to us, and we take a number of steps to keep your account secure. To learn more about Cash App security, take a look at this article: http://bit.ly/2A7oKwk We’d like to have the team look into your Bitcoin verification with you. Would you mind sending us an email? You can use this link to write in: http://squ.re/cashhelp. Ensuring our customers receive the support they need is a top priority for us. Having said that, we're disappointed to hear the issue you've reached out about has yet to be resolved. We'll do everything we can to get this sorted out. You can also reach out to us on Twitter, @CashSupport, or Facebook, @SquareCash- we’re available from 5 a.m. - 7 p.m. PT every day, and we'll check on the status of your case
