Leave a Review My WM
Always rescheduled.
Never as scheduled. No after hours contact or support. Over a thousand dollars a year more than competition. Recycling pick up every other week and they completely missed once. Came a week later and they rescheduled my recycling every two weeks from that day. Competition picks up recycling every week for less money.Show lessfreeg you
Excellent customer service
Outstanding service every time I call. I’m really impressed with this app as well. It is very intuitive and easy to use and it’s clear they created it with customers in mind. Great job!Lotta1000
Illinois worse place to live
The bad part of having a company who has no one to compete with that’s the reason why we have to pay high price specially in Illinois what to expect? All business or state are corrupt. Make sure you get trash service because they charging you for the service. And they don’t tell the people that. Just remember. The city worker or any company who has not have competition sooner or later they loose more than what they get for being greedy.Show lesshfdtuinnvv
App just lets them lie about pick ups.
Third week in a row with no trash service. The drivers now mark the app as either your cans weren’t out or as already completed so that you can’t report that they didn’t pick up in the app. You have to call in and jump through hoops for them to say. Sorry according to the computer they did the job or it’s your fault. So they won’t credit your bill nor will they schedule a new pick up. I will be pushing for our HOA to replace you as the vendor as top priority for 2023.Show lessDeepbugging
Autopay setup confusion
When your payment card updates, you can’t see everything stored about it, so it’s impossible to tell whether or not you will have payment problems later. Also, there are not clear directions about how to update payment card information when it changes (e.g. when your bank issues a new card.)
This app needs some simple directions about how to change payment card information!Show lessrstewart2702
Trash
Terrible app, terrible service. Payments take days to appear after paying with credit card. What business do you know that takes three days to apply your credit card payment? Auto-pay has been set up three times and still does not work, I get a late notice every month. Trouble is others are just as bad...Show lessbeezus70
Unfair charge
My account was in arrears, in these last months due to financial problems and illness. I contacted to request a payment extension, but unfortunately I could not comply. Now apart from charging me late fees in the account they tell me that they canceled it! I never received any information that they canceled my account. I consider it unfair that now that I have done my best to pay the arrears, they tell me that I would still have to pay to reopen the account. I would appreciate your attention in this regard.Show lessMaricuzH
This app is trash… irony in its purest form.
It never notifies I have an invoice to pay, even though I have all notifications on. WM as a company is trash also with multiple neighbors not having pickup at random, whole streets being skipped. The garbage truck flings half the garbage all over the street. This is what happens when a company has a monopoly on the market. I have no other trash service to choose.Show lessMufftang66
WM
Worst company I have ever had to deal with my bill was never the same it was always different every time I got one with no notice every time I called and asked why my bill was so much more they would say it was cause of cost going up so had to pay more for gas to them and more for the pick up I asked why I never even get a notice about it no email nothing I just get my bill and it’s always higher each time they told me that was there way of telling me it went up they dropped off a trash can when I signed up for the service I never asked for it about a Yeager later we moved and they don’t offer pick up as our new home they charged me $129 to pick up the trash can when I called and asked why I was charged so much they said it’s for the trash can I was not happy the last I was on the phone with didn’t care cut me off and asked if there was anything else she could help me with and if not have a nice day bye wouldn’t recommend them to anyone worst trash company ever also I have never paid my bill late or not at all it was always paid on time every time it was dueShow less$&@ABCD
Service
I have been using waste management for nearly 20 years same address and they’ve been great thank you very much for your serviceDune MeLadie
