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I would not recommend for the Richmond area
Everything about the service “provided” is literally not provided. They don’t give you a trash container for months after you start service. You could be waiting more than a year for a trash can. Every time they do pick up trash (when there isn’t some delay) they will spread trash all over the street and in your yard for you to pick up during the week, until they do it again. Out of any business I have ever delt with, they are by far the worst. They have created a monopoly in my area in such a way, that some people would rather take the trash to the dump themselves, than use their service. I hope my city terminates all dealings with them; further more I hope the company is accountable and issue a refund and apology to all those they claim to service here. It is truly a disgrace the way WM has treated the community of Richmond KY. They should be ashamed of themselves and held accountable for their very poor service and business practices.Show lessZ0L0
Glitchy and no option to see what I’m being charged for
Seems like y’all just go up when ever you want to without an explanation of what’s being changed or charged. Poor customer service and if there was another option I’d change providers in a heartbeatFire Veins
Garbage
This app is garbage. If there was some way to put this app in my garbage container and let WM carry it away I would. I can’t even signup for an account. When I type in my email address it keeps telling me to enter a valid email address. I DID ENTER A VALID EMAIL ADDRESS!!! I have had the same email address for decades! I tried multiple times and carefully checked the spelling of my email address and it would never recognize it! If I could rate the app less than 1 I would. I deleted the app. No point in keeping something I can’t use.Show less981GTS
Worst app ever
It rarely decides to work. It freezes on the start page more often than not. I may have to change companies as this company is so hard to deal with. They are too busy buying other companies to take care of their current customers. Hours on hold are typical only to be told oh you need to peak to a different department followed by more hour on hold.Show lessSpace rob
Nope
Downloaded app after it was recommended by our local waste connections co. Tried to create an acct but they said my waste connections account # was invalid? Waited forever to be connected to chat help but never got anyone. Called my local waste connection co. and waited on hold for 16 minutes only to be given the answering machine! Forget this thanks for the frustration and loss of time.Show lessFuriousx3
Phishing app
My biggest problem with this app is that it “copies from” anything that I copy from elsewhere without me clicking paste. Say I copy an email from the internet to send an email, then Once I’m done emailing I open the WM app. IOS notifies me that “WM copied from safari”. The same goes for passwords, settings, notes, etc. I don’t like that they are phishing all my data every time I switch to the app, so I’ve deleted it.
My other big concern is how autopay works. EVERY other company will charge you your remaining balance when your autopay comes up. WM’s app decides to charge the full bill amount again, even if the remaining balance is less or zero.
I’m really regretting using WM’s services and I should have gone with republic… especially since their official app is skimming any data I copy to use elsewhere.Show lessSxA ghost
Bad first impression
Moving to a new area that uses this company, try getting the account setup and all the pages will not even load, even trying to confirm the email it says page not found so I keep trying to sign up going in a loop.
I do everything digital these days so this does not start us off very well.Evilwolfy
App crashes EVERY TIME I try to read/pay my invoice.
I’ve used this app to pay my bill for a long time without problems. All of a sudden, now when I try to look at my invoice (which is $50 more than usual) the app crashes and closes out. I log in all over again and the same thing happens. So frustrating! I beg of you…Please fix this.Really?EveryNickname?
Terrible
Don’t waste time with this. It’s better to call them. Bill said $0 balance, trash never got picked up, and than suspended because said didn’t pay. Come to find out it’s on their end. Wow! Website constantly freezes and customer service hung up on me 5 times and I was being polite because I’m a polite person, but just trying to save people from frustration, this is the first and only review I ever left. Tried 30 times to get online and keep saying incorrect email and password so I reset and do all again same lol just completely waste of time. This is one bill will get sent in the old fashion way. Truly wish their was another trash service but it is what it is. Have a fantastic day people.Show lessjeskfbdje be dhe
Very poor app
I finally got my bill paid but that’s all You can’t change your profile or add another link. And why can’t I pay my bill without the app. The page won’t loadwhy did u change it
