Leave a Review My Consumer Cellular
Can't Login since app update
Been using CC app on my iPhone for three years without problems, but I cannot login since the recent updates. When I submit my login info, the page becomes an all white screen with the orange CC logo at top and it freezes. I've downloaded a second update since the first one tanked, but it changed nothing to correct the login problem. Tried clicking on "Submit error" through app link at Apple Store, but it just takes me to the CC website. The problem has rendered the app useless.Show lessLivingInOhio
This company has gone way down hill in four years
I’ve used Consumer Cellular since February, 2018. At first I thought they were a top notch company. Unfortunately, in December, 2022, they are terrible. First, their CCapp has not functioned for TWO MONTHS. Therefore I have had no way of tracking usage and went over the limit both months. The slow down is beyond absurd. It averages 2 minutes loading a site if it loads. Very few sites connect with Consumer Cellular’s outrageously WEAK SIGNAL. I called customer service and not only did the woman employee have no solution, the EMPLOYEE ENCOURAGED ME TO LEAVE AND SWITCH COMPANIES!!! If their service offers no help and total indifference toward customers, you are the worst company I have ever used. Beware!Show lessLeaving for better
Fingerprint issue
Just adding my FINGERPRINT ISSUE to the others! When I go to log in with my fingerprint in the app , it ALWAYS says it failed , check user name & password & try again. When I called customer service they insisted they don’t have a fingerprint option! Go figure. He said you have to check with Apple . I spent a good amount of time with Apple & it is not on there end. Also don’t have this problem with any other app. I can’t even get into my account to check it! App it ready for prime time even though several years old. Think I can do better elsewhere & it’s not that cheap.Show lessMountaintop girll
Looking to Change
I’ve had to replace 4 SIM cards in my phone due to issues with the inability to track my usage on my account. The app is a piece of crap. Every time I try to log on, I get an error message that apologizes for the inconvenience but they’re working on getting it up and running. This has been going on for almost 2 months. Can someone please tell me what the problem is? I’m uninstalling the app and am going to reinstall it with the hopes that this fixes the issue.
*Unfortunately, it didn’t fix the issue.Show lessssingle82
Facial ID
I would give a 5. However…I’m never able to go right into the app. The whole idea is to show my face and I’m in to take care of my business. I’ve called several times and thought the situation was resolved. Each time I’ve gone in I’ve had to go through other steps to get in the app. I’m disappointed that it’s not working well.Show lessSteenieBeanie
Service
I’ve been a very satisfied customer with CC for some years now but for the last 4-6 months now my signal has been only between 0-2 bars which makes it very hard to enjoy much of the phone’s features. Is this something that only I have encountered? Can it be fixed and/or determined what it is?
ThanksShow lessbillboyd42
Fingerprint login doesn’t work
I have used this app for over two years now and within the past two months the fingerprint login has stopped working.
I am asked to sign in with my phone number and password then the fingerprint prompt appears. Kind of useless. I have checked to make sure that the feature is turned on in settings. I have tried to delete the app and reinstall but it still doesn’t work. I tried using the chat feature but they were just following a script on how to use the fingerprint feature and couldn’t understand that it wasn’t there until after you signed in. Very disappointed!Show less78Clone
Horrible Celluar service
This cellular service is really made for people who don’t know how to use a smart phone or they are retired and no longer need data! Every money I run out of data usage about 5 days before my cycle reset! 50GB is not enough data and I really don’t use my phone that much! I go to the company and they could care less about what I need! No my usage is turned down to snail speed and I can’t even open an email or it takes 3 to 5 minutes!! Also they have NO PLANS FOR AN IPAD!! They have them own tablet that is made for 78 year old person!! Sorry but after 3 years I am leaving and going to US Celluar!!Show lessDune Rider Terry
No fingerprint ID
When logging in I do get the option of using the fingerprint Id. Password only. Once logged in I have the option to use fingerprint which I use. The CC app toggle is on for fingerprint use under security. Still do not get the option when I log in, only ask for password.
I have texted and called CC, they all follow a script with no chance of stopping the script. Just want to pull my hair out.
Good luck to everyone out there looking for answers, you won’t find them here.Show lessTigmanha
Buyer beware
Unless you live in a metro area be aware that cellular data use for anything other than a phone call is sketchy. Went through all the trouble shooting options with CC, no luck. iPhone is updated to iOS 15.1. CC staff said my phone wasn’t not supported since cell towers were updated although I have 4G LTE. Simply not true. Service worked fine for a few months but now that is not the case.Show lessglyphscam
