Leave a Review My Consumer Cellular
Can’t view account info
I just switched to consumer cellular and the app leaves much to be desired. I can view my data usage on the main screen, but when I click on My Account it just spins and I can’t access any menus or options. Please fix this as it’s much easier to use the app than have to sign into a browser on my phone to check everything.Show lessrem25
CHAT ISSUE
Three times today I was logged/timed out while discussing an important issue on Chat. This needs to be fixed. It’s different when someone is just there too long doing nothing or forgets to log out when finished but I waited in a que to talk 3 different times and was logged out repeatedly on Chat feature and could never finish my business. Not cool, CONSUMER CELLULAR! 😡(I couldn’t call as my old phone has been deactivated and I was trying to activate another phone.)Show lessZeppie 89
Can’t log in, no help!
I’ve been using CC for over a year, logging in with the App. Last week it wouldn’t let me in. Tried a new PW, didn’t work! I called for help, they said they were issues to wait 24hrs. Still unable to log in. It’s a week later, new PW, still can’t log in. I called, as it won’t let me create a new password. CS couldn’t help me. What? Can’t fix a technical issue with a password to an account? SMHShow lessPucrob
Face ID No Longer Works
Face ID to log into the Consumer Cellular app on my iPhone 13 stopped working in recent weeks. Even though I always click on allowing Face ID, the app still insists I type out the full password each time. All of my other apps have no problem with Face ID logins. What is up Consumer Cellular? Many CC customers are likely to move to other low cost carriers, if this glitch is not fixed soon.Show lessChico21115
No usage data showing on app
Recently my data usage is not showing up on the app or when I look it up in my account. Seems to be a problem that needs to be fixed.Ijoalot
Fingerprint (Touch ID)
I’ve been using this app for about 2 years on both an iPhone and an iPad. About 2 weeks ago the fingerprint (Touch ID) stopped showing up on the sign in page on the iPad . After entering the password and signing into the app it then requests me to enter my Touch ID. Kind of defeats the purpose of Touch ID. The app continues to work perfectly on the iPhone however.
Tried turning the fingerprint (Touch ID) on and off a number of times. Deleted the app and reinstalled it a number of times. Tried rebooting the iPad as well. All with no luck. Finally contacted Consumer Cellular support and they were basically no help at all. They told me to contact Apple.Show lessAngry5.3
Mostly fine, but
It’s mostly fine, but the “used” and projected data use chart would be easier to understand if the colors were more different, and not “hidden” in Settings.Doug FC
Paying forClosed account
I cancelled and closed account, received confirmation of closed account, yet still being charged on auto pay. The app doesn’t allow to remove credit card and web site has locked me out due to closed account. Strange given that I can log into app. There appears to be no way to stop payments. I will challenge first with CC company then file in court for erroneous billing. Even invoices show closed account with zero activity.Show lessMybrit1
Good but NOT Enough
A reasonable app for basic tasks such as dues and usage, but I can foresee a not-so-savvy person having difficulty accessing their account details. Account details should be under the Home page not in settings. And the app is not 4 years old it’s close to Six.Sgt_frankos
My CC is unusable
Last month I bought a new iPhone 12 Pro Max and restored all my apps back to the new phone. My CC was one of those apps. It is now unusable because it doesn’t let me login. (Using the same credentials,I can login to consumer cellular via a web browser on my desktop computer, but not on the My CC app on the phone. Also, I was able to log into My CC on the old iPhone — again, using the same credentials.)
The CSRs at Consumer Cellular are no help. When I call them they are as mystified as I am why My CC doesn’t work.Show lessSemper Fi, y'all
