Leave a Review My Consumer Cellular
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Overall My CC is convenient and nice.
One issue has arisen in the last month.
My CC used to display the amount of data used but no longer is. I am on the unlimited data plan which is subject to slower transmission rates after using 35 GB of data. The graph allowed me to track my usage and maybe alter usage as to avoid exceeding the data speed limit.
Currently it shows no data usage in the current billing cycle which I know is incorrect.
It would be nice to have this functionality restored.Show lessNjslim
Developer Response
Hi, we are currently working on a solution. We hope to have it working this week.Puzzled
Auto login feature no longer works, received an App update a couple days ago and ever since having problems. Contacted CC customer service and they refreshed my phone but the problem still exist.helpforpa
Issues opening app and logging in
The app is fine normally - the layouts decent and fairly easy to navigate
But recently (within the last month or two) when I go to log in it never connects, just constantly spins the waiting symbol. I’ve tried deleting the app and redownloading it but nada.Musicalaimee
Worst cellular service EVER!!!
Lost my phone and access to my email. Paid off my previous balance due via the app. After payment my account was no longer accessible via the app. They asked for a copy of my ID for verification. I sent it via another email, since my old email was not accessible. Zero help with account. The app is horrible. The company is horrible! Hour long wait when calling customer service and still no help! Paid for insurance and phone and can’t get a replacement or service! Run from this company!Show lessnon ninja user
One bug needs to be fixed, otherwise great app.
When the iPhone is in dark mode, the consumer cellular app has black text on a black background. It looks like no text at all. You have to toggle off dark mode to use some parts of the app. Please fix this. Otherwise, great app!Blindprodigy
Excellent customer service!
I’ve saved big $$ over the years with CC! Their customer service personnel are patient and knowledgeable! I don’t know why people pay more $$ than they need to with other carriers? I’m a very satisfied long time customer and highly recommend CC!nananndell
No way to email them !!
Every time I need to call them or chat or anything, I wait forever !!!!!!!!. There’s NO way to email them !!!. App is hard to maneuver and to understand. I’ve been trying, all day, to find out WHY my new phone hasn’t shipped yet !!. I ordered yesterday, and was told it would ship this morning, and it didn’t !!!. I can’t get through, to get an answer !!!. WHY don’t they give us a way to email them ?!!!.Show lessKeene Woman
Doesn't show the correct amount due
I've been using this simple app for several months and it's fine for what it is, but it's not showing the correct payment due! I've been checking it regularly for weeks and it's been showing that I don't owe anything on my next payment due date (I've been paying extra), but suddenly today it says I owe $75! It's fine if it can't show the current amount owed until the billing cycle updates, but DON'T SHOW incorrect information! If the payment amount isn't current then just leave the old payment date in, don't put the next one and mislead your customers!! I've been using this app to check my data use on the fly, and I'm not confident that information is very current either, but this issue with showing the incorrect payment due amount/date is a major problem!!!Show lessuser915qmf
Outstanding Service
I would like to thank CC for their service. Their prices and easy pay are outstanding. I live in a rural area and I have never had any problems with my phone service. And anytime I have had an issue of any kind their customer service was quick, and resolved my issue with expertise. Do thank you Consumer Cellular it has been a pleasure doing business with youShow lesswhiteworthm
Minor bugs
I searched and found no info on how to report app bugs. The online chat person couldn’t help.
The Amount Due and Due Date fields under Billing & Payments do not resize appropriately to handle dynamic Text Size changes set by the user in Settings (Display & Brightness).
The usage graphs in the app do not display the “What we think you’ll use” estimate shown in the browser display under Plans & Usage. That would be a nice addition.
The app is generally quite good, although it does not seem to display real time usage data. So if you’re close to your plan limit, you might not be told until you exceed it.Show lessDuane Williams
