Leave a Review Consumers Credit Union
Unable to see my other checking accounts
I recently refinanced our vehicle with CCU. Our bank account is with Chase, so I went through the process of linking my Chase banking account with CCU, so to take care of my car payments. I knew there was an issue right off the bat when I could not see my Chase banking account anywhere in the website or app. The website does say my Chase account has been linked to CCU, but I still cannot see my account anywhere. I brought this concern to CCU, I even talked with one of their “higher ups.” They said I should not have anything to worry about, I signed up for Auto-pay and it will take our payment out on the day it is due. I had my concerns, but I waited. And then one day after our due date, I get an email saying I didn’t pay my bill. My concerns were obviously validated at this point. I called CCU again to let them know there is something wrong with their system. They did not give me any charges for late payments, but they still have not fixed the problem. A ticket was made to fix this, I haven’t received any notification that it has been fixed. I check the website (and app) and it is still showing the same problem. At this time, refinancing my vehicle with CCU seems to have been a bad idea, they do not fix things in a timely manner and I’m required to call them every month to allow them to make a payment for my vehicle. Very frustrating.Show lessThat Manly Guy
Developer Response
Hello. Sorry to hear about your recent experience with us, but we appreciate the feedback. If we can further assist, please email us at digitalsupport@myconsumers.org.Useful but could be better
CCU is my main banking institution so the app needs to do several things well for me. Within individual accounts, transactions are easy to read and understand. Bill Pay works well. Searching for payees is easy and the tab with scheduled and historical payments is right there and simple. I like that I can link other accounts but the linkages break easily so maintenance is too frequently necessary. Transfers are easy but navigating away from the page can only be done from icons in the footer. The footer is not visible until you scroll through all transfer history. This is clumsy, clunky UX. Also, the transaction log displays entry date rather than transfer date. Please change this. A very good app that can be great with a few small enhancements…Show lessCaptain Crez
Developer Response
Hello. Thank you very much for your review! We will further review your comments for possible future updates. We appreciate your time.Just joined to take advantage of nice APY
So far no real complaints with the application. It works and am able to do bill pay and transfer funds like any other app. Some linking issues for T-Mobile Money where it times out frequently. Unsure if that’s a T-Mobile thing or Consumer issue but that’s my only other bank that fails right now to sync. 6/9 update: new interface looks great! Much improved over the old version and can clearly see each accounts fund amounts. Plus interest rates have increased which is a huge bonus and reason I continue to remain! Great work Consumers!Show lessFamoussasjohn
Developer Response
Hello. Thank you very much for your review and feedback! If you would like us to review this issue further please email digitalsupport@myconsumers.org. Thank you for your time.Useful but could be better
CCU is my main banking institution so the app needs to do several things well for me. Within individual accounts, transactions are easy to read and understand. Bill Pay works well. Searching for payees is easy and the tab with scheduled and historical payments is right there and simple. I like that I can link other accounts but the linkages break easily so maintenance is too frequently necessary. Transfers are easy but navigating away from the page can only be done from icons in the footer. The footer is not visible until you scroll through all transfer history. This is clumsy, clunky UX. Also, the transaction log displays entry date rather than transfer date. Please change this. A very good app that can be great with a few small enhancements…Show lessDeveloper Response
Hello. Thank you very much for your review! We will further review your comments for possible future updates. We appreciate your time.Great app but bill pay UX could be improved
In general, this is a great banking app. I especially appreciate the ability to link my other bank/credit accounts so I can see my whole financial picture in one place. That said, the bill pay section, which is functional, feels a bit clunky. Example, payees list shows scheduled payments but it would be nice to see last date paid for those that are not currently scheduled; perhaps with a gray font to indicate past payment. You can click the payee to see this info but it would save a click. Maybe show a calendar with the dates payments are scheduled highlighted; tools like this could be handy for payment planning. That said, the app is great as is support.Show lessTAzMaN
Developer Response
Hello. Thank you very much for your review and feedback! We appreciate the comments regarding our bill-payment functionality. Have a great day!Best mobile app ever.
I’ve been consistently disappointed by many credit card and bank apps lack of notifications that can help detect abnormal activity, Capital One was so bad when their database was hacked that my Visa credit card was compromised three times, one time even before my replacement card had been delivered by FedEx. If they had the same level of notification and user control that this Ex Andigo / CCU Mobile app, that would have never happened. Congratulations to the SW team that developed this excellent app, they put to shame most of those other big banks and credit card companies mobile apps to shame. PDC.Show lesspdc007
Developer Response
Hello. Thank you very much for your review! We appreciate the feedback regarding our app security features. Have a great day!Bad redesign
I’m not sure but guessing someone/programmer had to justify their job but the new redesign is one of the worst of any app I’ve ever seen. Before you go in all your accounts were rite there laid out in orderly format. Now you go in have to go to accounts then the layout is terrible. Reminds me of a layout maybe 8-10 years ago with the font used very dated. Makes me think someone(s) went ultra retro wanting to go back to days to make more work for the user plus one the worst layouts I’ve seen of any app in years. Before anyone suggests “you (me the user) just need to give it time to get used to the new design format” don’t bother going there I know what works and what doesn’t what’s easy simple to navigate and what wastes more time. This update makes the user jump through so many hoops to do simple tasks wasting time instead of saving time. Consider hiring programmers that understand what works and what doesn’t what’s user friendly and what isn’t. This new design is “NOT” user friendly!Show lessThe reviewer 656
Developer Response
Hello. Thank you for your review. We appreciate your feedback regarding the new layout. If we can be of assistance, please email us at digitalsupport@myconsumers.org.Best mobile app ever.
I’ve been consistently disappointed by many credit card and bank apps lack of notifications that can help detect abnormal activity, Capital One was so bad when their database was hacked that my Visa credit card was compromised three times, one time even before my replacement card had been delivered by FedEx. If they had the same level of notification and user control that this Ex Andigo / CCU Mobile app, that would have never happened. Congratulations to the SW team that developed this excellent app, they put to shame most of those other big banks and credit card companies mobile apps to shame. PDC.Show lessDeveloper Response
Hello. Thank you very much for your review! We appreciate the feedback regarding our app security features. Have a great day!My personal Angel Johnah at the Killdeer location
I joined Consumer Credit Union when my son was 17 years old. My son was young and impressionable. He was coerced and bullied by friends and experienced peer pressure. My son floated checks through his bank account. Since I was the primary owner of the account Chase Bank decided I was banned forever. I had out rageos fees that I could not pay back. Chase said I’d NEVER be accepted to get another account through them ever again in life. Imagine my devistation, I was CRUSHED AND DEPRESSED. I could have received jail time, and a FELONY. God was covering me and he sent me to Consumers Credit Union. Your associate Jonah at your Kildeer office set me up with a checking and savings account. I am forever GRATEFUL that I was accepted to be a a member of Consumers Credit Union. You SAVED MY LIFE.
Tiffany PerkinsShow lessGods Child8877
Developer Response
Hi, Tiffany. Thank you very much for your review! We appreciate the kind words. Have a great weekend!Sufficient Banking App, Doesn't Like My VPN
The app itself functions well. I understand the layout of the information and so far haven't had a problem with any basic functions. Except. Occasionally it refuses to load the information. I refresh, I log out and back in, I restart my phone. No effect. Until I turn off my VPN.
I use Nord VPN to encrypt my data, and if theres any data on my device that I want encrypted, it's my BANKING DATA. So rather disappointed that this app has issues with it that none of my other apps have (including two previous banking apps).
If this were fixed, it would be five stars.Show lessfrickspotiy
Developer Response
Hello. Thank you very much for your review! We appreciate your comments. If we can further assist with the VPN issue, please email us at digitalsupport@myconsumers.org.
