Leave a Review Consumers Credit Union
Love the app, but Bill pay is annoying
I love most aspects of the CCU app. I would like 2 step authentication added. Maybe it’s there and I need to look for the setting. I’m sad I lost some saved messages when the message system switched. I have used better bill pay systems before. This one is ok but it’s just clunky for me a bit. Check cashing is superb. Account screen and transfers work great.Show lessNyx-6
Terrible app, terrible service, terrible bank.
I set up an account with this bank to refinance my truck, online it showed me that I could add a small amount to my payment and count it towards the principal. Instead of that their website generated a completely separate payment so I’ve been paying two car payments for the past six months because nowhere on their website will allow me to cancel either. I’ve tried to contact support and they just disconnect from me when I tell them what’s going on. All I want is to make the one car payment I signed up for, I refinance the truck to lower my payments not double them. Worst experience I’ve ever had with any financial institution, didn’t think it could get worse than Wells Fargo but they found a way.Show lessWrazi
Not very good
It is impossible to find upcoming transactions (such as a Visa payment) on this app. So if you want to change the payment date (or even make sure you actually did it), there’s no way to do it. If you try to call and actually speak with a person who MAY be able to check on that for you, forget it. No one ever comes to the phone. You get disconnected while waiting for someone to pick up the phone.Show lesshangey53
Zelle Doesn’t Work…STILL
I can send money using Zelle via the consumers credit union app, but I can’t receive money. Every time I click on the link from the text message from Zelle and choose Consumers Credit Union bank it takes me to an error page. This error page has been popping up for 6 MONTHS. The error page that it’s currently being looked at and will be fixed soon. Either no one is looking at it or they need to hire someone that actually knows how to fix the problem. There is literally no way to get my money. I tried downloading the Zelle app to get my money that way but it keeps saying “Did you know that your bank offers Zelle?” YEAH IT DOESN'T WORK. Ever since my old credit union switched to Consumers Credit Union, I’ve had nothing but issues with it. Considering switching banks.Show lesssam.dean1
Developer Response
Hello. Thank you for your review. We are sorry to hear of the difficulties with the error page. To access Zelle within the CCU mobile app, please select Transfers>Send Money with Zelle. If further assistance is needed, please email us at digitalsupport@myconsumers.org. Thank you for your time.Vastly improved
As some who had been a CCU customer for several years, the old app needed a lot of work. I don’t recall exactly when they updated it, but it’s way better than it used to be. It’s now easy to check accounts, deposit checks remotely, and even view deposited checks in the app. The update was a long time coming, but I’m very glad they did it.Show lessRwdefense7
Horrible app
The app is not user friendly and the interface is not very intuitive. The links do not flow very well for various tasks. For example, on a credit card account you’d expect to see an option readily available to make a payment. This is not the case. You have to go to a different page to find the make a payment link. Also, the app lists pending payments after the actual payment has posted. This is the case with many banks but the pending charges seems to persist on this app and makes it difficult to budget accurately since those pending charges stick around for a while. I’m also very biased because I have not had a good experience in dealing with this bank in general. So two disclaimers: I’m biased because of my negative interactions with the bank itself and that may be spilling over into this review and I just forgot the second disclaimer.Show lessDanni48in2024
Developer Response
Hello. Thank you for your review. We appreciate your comments. If you would like to discuss anything further please email us at digitalsupport@myconsumers.org. Thank you for your time.Worst company I have worked with
I’m trying to put storage coverage on one of my vehicles and have been for a few months now. I sent in proper forms over 2 months ago spoke to them several times only to be able served with papers stating they have taken out an insurance policy for my vehicle in the amount of $1500 dollars. Let me also say I had my insurance company attempt to contact them and they are the rudest people I have ever worked with in all my life. My advise is to steer far far away from financing through this company unless you want to have the worst experience ever. Absolutely disappointing
E. CynorShow lessCaryLiz2001
Great update from the last app
I've very much enjoyed this app since the major over-haul they gave it a while back. I'm able to do everything I need to do extremely quickly. The UI is clean and simple, but it has all the bells and whistles I'd expect.AGENTxPLATYPUS
Just joined to take advantage of nice APY
So far no real complaints with the application. It works and am able to do bill pay and transfer funds like any other app. Some linking issues for T-Mobile Money where it times out frequently. Unsure if that’s a T-Mobile thing or Consumer issue but that’s my only other bank that fails right now to sync.Show lessFamoussasjohn
Concerned for my online banking safety
The link to app support in Apple sends you to a product advertisement page. The app on native or logging in via a web browser doesn’t recognize my credentials and the password reset screen just says “you have entered an incorrect password” when I type in my user name. Since it’s past hours to call—and why should I have to call for something this simple anyway—I’m stuck wondering whether my account has been hacked or if this credit union just doesn’t have my best interest in mind with their log-in experience.Show lessihavebewbz
