Leave a Review Consumers Credit Union
Stone Age app
Absolutely one of the worst apps out there. Horrendous for mobile banking and the service reps will tell you “it’s best using a desktop.”
Bad navigation, try paying your credit card balance from the app, horizontal scrolling is stupid.
You cannot set your autopay to pay your card balance monthly on a recurring basis. It’s really annoying.
Although they combine their credit card and banking into one app, the backend is separate. This causes a lot of headaches when calling customer service. Oh and if you like caveman-like policies, just try asking the company to raise your credit limit on your credit card-trust me it’s archaic.
I came for the 5% (originally 4%) interest rates but the hassle isn’t worth it.Show lessforced to enter nickname
No complaints
I use this app regularly and am very happy with it, no complaints. There are no CCU branches near me as I moved a few years ago. I love CCU and did not want to switch banks. I rely on the app, and I really like it.
Update: Still continue to love CCU 3 years after moving away from the area. We rely heavily on the app and continue to be happy with it.Show lessMumi86
Good banking app.
It’s a solid app as far as checking balances , and transferring funds . I don’t use it to pay bills , so I can not honestly comment there . I do find that searching transactions on my credit debt card is a bit tough just because I’m on my phone and really , it’s not very easy . It’s not impossible at all but I can’t seem to search by the name of the place I spent money … just scroll through the transactions over and over …. And keep paging through it .Show lessThe savage thrasher
Great app but bill pay UX could be improved
In general, this is a great banking app. I especially appreciate the ability to link my other bank/credit accounts so I can see my whole financial picture in one place. That said, the bill pay section, which is functional, feels a bit clunky. Example, payees list shows scheduled payments but it would be nice to see last date paid for those that are not currently scheduled; perhaps with a gray font to indicate past payment. You can click the payee to see this info but it would save a click. Maybe show a calendar with the dates payments are scheduled highlighted; tools like this could be handy for payment planning.
That said, the app is great as is support.Show lessTAzMaN
Developer Response
Hello. Thank you very much for your review and feedback! We appreciate the comments regarding our bill-payment functionality. Have a great day!Easy to use
Really no need to go to the bank any longer. Can do anything on this app in a snap. Customer service at the branch offices are still available but with not much contact. That I find is a shame. I like my money to have a personal touch but this is the way the bank chooses to serve customers. if you can beat them, join themShow lessKRosenquist
Very easy to use and fast
The app is very quick and very easy to use I can see all my money from all my accounts and move and transfer money whenever I need, also it has many tools to help with your finances and can help you see what your money is going to so you can always see all the spending on your accounts, I very much enjoy this app and find it very easy to understand.Show lessXXGG108
User Friendly
Now that the check deposit picture feature has been fixed this is an easy app to use for mobile deposits and online viewing of your accounts!AHlavin
Extra Payment
I’ve had this credit Union for awhile now and I don’t like it. First two payments they went through and when you get close to the due date, the app goes wack. 3rd payment I tried to pay an extra payment it wouldn’t let me. Like it froze. Called customer service and the they told me that if I wanted to make an extra payment to go towards principle. I would have to do it back to back. Days later it was posted as payment and then principal payment. Good. Why can’t there be where it said make a drop down, payment or principle. I used to have Capital One and they had that option. Tells me the brake down. Now does this credit Union want us to make a late payment or something. Make it easy for other people to understand. Please fix this.Show lesshappy333
Developer Response
Hello. Thank you for your feedback. We are currently evaluating the payment options available within the app for possible future enhancements. We appreciate your patience. Have a great day!Best mobile app ever.
I’ve been consistently disappointed by many credit card and bank apps lack of notifications that can help detect abnormal activity, Capital One was so bad when their database was hacked that my Visa credit card was compromised three times, one time even before my replacement card had been delivered by FedEx. If they had the same level of notification and user control that this Ex Andigo / CCU Mobile app, that would have never happened. Congratulations to the SW team that developed this excellent app, they put to shame most of those other big banks and credit card companies mobile apps to shame. PDC.Show lesspdc007
Developer Response
Hello. Thank you very much for your review! We appreciate the feedback regarding our app security features. Have a great day!Terrible experience
This app does not work well AT ALL. Trying to make a payment is like pulling teeth and the fees are out of control. Getting charged for making a payment on time, but the app/bank won’t process it for a week is beyond frustrating. And there is no immediate update. You just have to know you made a payment and pray it updates your account properly. I have paid more using CCU for banking than any other platform and trying to fix the issue has been a nightmare.Show lessCustomer1220
