Leave a Review Consumers Credit Union
Testing multiple financial institutions this one is mid tier
Working through evaluation of several banks and CUs to find one that fits well with me. CCUs new app is definitely an improvement from the old but there are still some very important features missing. Clarification on transaction info, and also mobile check deposit is severely lacking in several areas. More metrics on rewards status is helpful but that’s minor as it does tell you status. There seems to be a bug with messages coming back as unread no matter how many times you read them. Also, response times are pretty significant for support issues. All in all slightly above average for most I’m evaluating now. They could easily increase their standing with a bit of tuning and acceptance of feedback from users.Show lessTonyciano
Developer Response
Hello. Thank you for the feedback! We appreciate your review. We are continuing to work on enhancements to our new app with a goal of improving the user experience. Thank you for your patience as our app continues to evolve!Enjoy
Gives the customer a more practical use and more functions.
Only a few suggestions
•when we bill pay, the money should be allocated separate once we click on a bill to pay and not leave it in checking account, that way no chance of overdraft and fees
•the atms should offer a way to make night deposits.. cuz there is never any night deposit envelopes available
•get the Zelle option or similar, get up to date with other banks
•offer function to transfer money via online from an account to another member
•have the coin machine in the secured atm cubicle outsideShow lessclobo59
Alerts do not stay on.
This app is very good, but alerts option do not stay on. Every time I turn on my account alerts they automatically turned in sales back off after I log off. This happens on the app, and on my main desktop computer. There’s no option to save your alert settings, so after I log off they always automatically turn themselves off. It would be great to see this fixed.Show lessalbert r
Is this bank even real????
So far I can’t even access my account information with this bank. I unfortunately refinanced my car through these folks and so far I have zero capability to access my account online. I have received nothing in the mail. I have no way at all to pay my bill unless I call the “Members Services” center which takes up to an hour to get through to. All they do is give you a “member number” which means nothing. I need my account number!!! I have been on the phone for hours trying to resolve this issue. I was supposed to receive a phone call from the tech department two days ago regarding helping me access my info online and so far no call back. This is a nightmare. Avoid this place at all cost. I’m trying to do everything I can to be able to do business here but they’re making it impossible.Show lessMarcusbarber
Developer Response
Hello. Thank you for your feedback. We appreciate your review. If we can still be of assistance, please feel welcome to email any concerns to digitalsupport@myconsumers.org.MW IL
This mobile app is too difficult to maneuver to make a simple mobile deposit. My last CCU app states that I have no internet connection. I tried to get a new app & it won’t let me. So I can’t get rid of the original app which is erroneous because I do have internet connection. Therefore, I can’t deposit my checks from my mobile. After calling for your help, waiting almost an hour on the phone, calling another 6 times, & leaving my phone number I still jave no resolution to this problem.
I have been with you for 3 decades. I rarely if ever had any trouble getting thru to speak to an agent & finding answers before this credit union was sold & taken over by you.
Not only that during the transfer to the new management company they forgot to continue to make the automatic payments. That mistake cost me days, hours , & fees to unscramble. I am not happy with your lack of serviced. All this occurred prior to Covid. Now, you should have enough agents working remotely so mo one has to wait an hour, & then hear the office is closed!
In Aug I bought a new car. I have received several car loans from CCU
and payed them off. It was a smooth process in the past & I got excellent percentagee rates. This time the rate you offered was higher than what the dealership’s. Plus it took almost a week to hear back from you only to be surprised & disappointed.
Do something please to fix these issues ASAP. This is no way to treat loyal customers.Show lessMW IL
Developer Response
Hello. Thank you for your feedback. We appreciate your review. If we can still be of assistance regarding any concerns, please feel welcome to email us at digitalsupport@myconsumers.org.Update your app
I’ve been trying to make a loan payment for an hour now. The app makes it almost impossible and I spend the first thirty minutes trying to make an account. I’ve called twice and now I’m gonna have to call a third time. The people are very helpful but if I get left on my own I get lost. Everything just feels outdated and hard to use. Go use US bank and see what a company that cares about their consumer actually looks like. Even from all this negative feedback things still haven’t changed. Use a different bank.Show lessCoolDudeTheBoss
Needs some major touch ups
I’m coming at this from a designer standpoint.
The vast amounts of different menus that someone needs to sift through to find information is appalling. When someone opens the app, the main thing they’re gonna want to see is their accounts and their current balances in those accounts. I don’t wanna open the app to a menu, to then click on an option to see my balances. It’s an extra step that doesn’t need to be there. I should be able to see my transactions on my account ON the account page, not on a separate thing. I should be able to make a transfer from my checking to my savings ON my checking account page. There are too many things kept apart from each other that need to be in the same place. As much as my previous bank wasn’t very good at the money part of it all, they had a pretty solid mobile app that just had everything in the places easiest to access. It allowed for extreme ease of workflow. Not to mention that this current app has the look and layout of a 2006 early iPhone app...
Just gotta give this thing a nice new coat of paint.Show lesspokedude11
OMG this app is so bad
The mobile deposit is a joke. Did anyone actually try this feature before releasing??!!! On an iphone it’s nearly impossible to center a check. the orientation by default puts the camera in portrait making it impossible to center the check i had to pull the camera way back to even get the check in frame. No frame guides like nearly every other mobile deposit app in the world. Just the worst. I dont even know how anyone could get a usable check image. If you want a real mobile developer please contact me. I can get CCU pointed to someone who can help. You guys clearly need it.Show lessWadesh
Please integrate Face ID
When I had my last phone, I loved the fingerprint scanner. It made signing into this app easy. The app is functional enough but it’s not going to win any style competitions. However, now that I’ve updated my phone to one with facial recognition (mind you, over 2 years after the technology was introduced in iPhones) it has become more of a thorn in my side, the soul reason being that some developers still haven’t integrated this convenient functionality into their apps. It’s been long enough and there’s really no reason why it can’t be implemented. In the interim, at the very least you guys could save our usernames and passwords in the app so we don’t have to manually enter them every single time we want to sign in. Yet even that small thing is an inconvenience. What is this? 2007? Why can’t you guys keep up with the times to keep from alienating customers?Show lessyungstud
Great bank, terrible app
This app reminds me of my Blackberry Pearl. Very outdated and clunky. It would be nice to have pending bill pay transactions in the account summary so they aren’t forgotten and I don’t have to keep flipping back and forth to see what’s come out yet and what hasn’t. I switched to CCU for the high yield checking and good rate on my auto loan; but I’m starting to miss my last bank of 7 years USAA. May have to switch back because the app is too much of a pain having to put in user name, password, answer security questions EVERY SINGLE TIME ughShow lessJblaze999
