Leave a Review Consumers Credit Union
Horrible - Mobile Deposit Does Not Work at All
This has been the 3rd and most frustrating transition of my CU to CCU (most recently from Andigo)
I no longer live in the Midwest so now have to rely on mobile banking for most items or to go find a share branch that is full service, which is not convenient.
I tried to deposit my first mobile deposit through this app, and it’s completely unusable. First it seemed fine, took my photos, but then gave an error saying the image quality was not up to standard and needed better lighting so it couldn’t do the deposit. So I tried again, with super bright light, medium light, natural light, and same error every time. (I have an iPhone 11 with excellent photo quality & no damage to lens). Then after the 5th attempt, now after I take photos the screen just goes blank and there is no option to hit the Submit Deposit button.
I uninstalled and reinstalled the app and same issue. I even tried to go to the CCU website as a backup and it says it must be fine via mobile app.. which DOESN’T WORK. Literally infuriating waste of time and now I’m stuck with a check I can’t deposit elsewhere because the instructions said I had to write “for mobile deposit only - CCU” on the back.
Oh and forget trying to trying to get anyone to help you. Noone answers the phone, and I’ve been on hold forever. Pretty sure this will he the end of my CCU banking experience.Show lessBula0890
Developer Response
Hello. Thank you for your review. We are sorry to hear about the difficulties with our mobile deposit feature. If you would like us to further review, please email us at digitalsupport@myconsumers.org. Thank you for your time.Well organized and works well.
Enjoy the app and ability to do online banking on a mobile device. Works just as well as doing it on a computer in a browser. Even better if you include the Face ID feature.IwishIcould
Horrible UI
In the heels of the transition from Andigo CU to CCU, which was challenging enough for us consumers, here comes a regression in mobile banking in the form of the CCU app compared to what Andigo had. The new UI, although similar, is different enough and horrible to boot. For one, Bill Payment is a hot mess! I can’t edit already scheduled payments, manual payments made on the app are going to the wrong accounts OR just getting “lost” after being debited from my main account and seemingly not posting anywhere, all my payee names got switched to their nicknames and I can’t find the payees where I need them, etc. Why do I need “financial tools” or “link an account” or even a huge picture header taking up valuable real estate on my small screen, that I cannot get rid of? Fine for websites, but for apps…not so much. I could go on, but I think I’ve already painted the picture. Skip this app and get used to going back to banking on a website if you want a better user experience in which you don’t waste time scrolling and looking for things where they should be. Like I said - a regression for sure. Please fix it!Show less-TJG
Developer Response
Hello. Thank you for your review. We are sorry to hear of the challenges. If we can be of further assistance, please write us at digitalsupport@myconsumers.org. Thank you for your time.Not easy to navigate
This is one of the more difficult to navigate mobile banking apps I’ve ever used. The terminology is different from what I would expect. For example. A transfer to me would mean transferring money from one account to another. However, express payment is located in there. Also, it would be nice to see all upcoming payments by date and type on one screen. Not having to click into every loan and then click around to see what express payments will be made and then click around again to try to find the direct withdrawal payments. It’s pretty confusing. Not sure if the desktop site is like this as well but it’s cumbersome.Show lessnikki w j
Can manage account fully on phone and iPad
I use the app on my phone and iPad so it works great on both including Face ID and touch login. I can view all my accounts and rewards from the app and perform all functions for the account without needing to login via website.
I like the account overview screen as you can see everything. It’s easy to check the reward status. The credit card statement access is integrated but is a little more web based than the other functions.Show lessChimpz1
Not intuitive, no face/touch ID
You have to learn how to get to your credit card management page, takes 4 clicks; could be more intuitive, and could be 1 click.
I have a bunch of banking apps and credit card apps, but this is the only one with no face ID or touch ID.
I deducted a star for these faults, but otherwise I am happy with the app.Show lessacudoc37
Better Than Expected
I really appreciate CCU for the high-interest checking; my tech expectations for a credit union app were really pragmatic: can check balance. With this new app I have been able to link outside accounts, open a savings, message with questions and receive quick responses, and the aesthetics are clean and simple. Very happy!Show lessBadasu2
Makes life easier
As a long time CCU member It was exciting to hear that they now have an app. I use it regularly because I no longer live in Illinois and had no desire to find a new bank. The app allows me to do everything that I need. From depositing checks to transferring money between accounts. It makes my life easier and it works very well on apple devices.Show lessgoo dolls22
Rate
It’s been an OK app but it really needs A lot of improvement I know they can do it because overtime they have Done A couple of things but it can sure improve A lot more like being Abel to send money to international banks and other features other banks have and more being able to use the atm with the app and not your credit card or debit etc more improvements on all these things.Show lessfuture future mas
Catching up to do
Some more typical features of banking apps aren’t available or are buried in almost illogical places so are difficult to find. Even signing up for notifications isn’t seamless (you port over to a webpage that is a little outdated and you can’t customize notifications - like setting thresholds) and occasionally help buttons, again porting to websites, throughout the app lead to down webpages. Updates take 24 hours to reflect on the online account which seems silly considering the speeds at which transactions occur. Also no Zelle integration and I haven’t had any success manually linking Zelle to the institution. I understand this is a newer option for CCU since it was launched in November 2020, but overall, it feels like you’ve been transported in time to a historic reenactment of mobile banking - maybe a little nostalgic.Show lessNicknames are the worst
Developer Response
Hello. Thank you for your feedback! If you would like to further discuss, please feel welcome to email us at digitalsupport@myconsumers.org.
