Leave a Review Consumers Credit Union
Just joined to take advantage of nice APY
So far no real complaints with the application. It works and am able to do bill pay and transfer funds like any other app. Some linking issues for T-Mobile Money where it times out frequently. Unsure if that’s a T-Mobile thing or Consumer issue but that’s my only other bank that fails right now to sync.
6/9 update: new interface looks great! Much improved over the old version and can clearly see each accounts fund amounts. Plus interest rates have increased which is a huge bonus and reason I continue to remain! Great work Consumers!Show lessFamoussasjohn
Developer Response
Hello. Thank you very much for your review and feedback! If you would like us to review this issue further please email digitalsupport@myconsumers.org. Thank you for your time.Bad redesign
I’m not sure but guessing someone/programmer had to justify their job but the new redesign is one of the worst of any app I’ve ever seen. Before you go in all your accounts were rite there laid out in orderly format. Now you go in have to go to accounts then the layout is terrible. Reminds me of a layout maybe 8-10 years ago with the font used very dated. Makes me think someone(s) went ultra retro wanting to go back to days to make more work for the user plus one the worst layouts I’ve seen of any app in years.
Before anyone suggests “you (me the user) just need to give it time to get used to the new design format” don’t bother going there I know what works and what doesn’t what’s easy simple to navigate and what wastes more time. This update makes the user jump through so many hoops to do simple tasks wasting time instead of saving time.
Consider hiring programmers that understand what works and what doesn’t what’s user friendly and what isn’t. This new design is “NOT” user friendly!Show lessThe reviewer 656
Developer Response
Hello. Thank you for your review. We appreciate your feedback regarding the new layout. If we can be of assistance, please email us at digitalsupport@myconsumers.org.I don’t know how else to report a bug other than to review the app
If you have Mozilla VPN installed on your phone (possibly any VPN?) the CCU app won’t let you log in, even if the VPN app is closed. CCU shows an “internal server error -6” message. I had been getting this message ever since I installed the VPN and as soon as I tried uninstalling it, CCU let me log in as normal. I’d like to not have to delete my VPN app every time I want to access my bank account. In fact, it would be great if I could access my bank account through a VPN to give extra security on public networks, though I can understand how that might create other security risks.
Aside from this issue the app is ok. There was an update a few months ago that added options to the credit card management menu which pushed the option I use most often, balance payment, off the right side of the screen, which is a little annoying.Show lessC2D7F96
Developer Response
Hello. Thank you for your review. We appreciate the feedback regarding the VPN connection and card management. We will review these issues. If we can further assist with anything further, please email us at digitalsupport@myconsumers.org.Just another user
Honestly don’t know where to start, some may think their interface is outdated compared to other UI’s out there but I think their app is perfect in its own way. I’ve been using Consumers Credit Union for over 4 years now. Consumers was my first bank at 16yrs old and honestly the only bank I’ve ever needed. I’ve never ran into any issues that were outside human error, I’ve always been greeted amazingly and treated well as a consumers reaching out to customer service; and I’ve even recommended the app and the bank to older relatives and other family members simply because of the UI. Let me explain, the UI isn’t flashy or super modern, as a 20yr old; I honestly like that. It has all the functionality you need within the app and haven’t had any inquiries regarding app functionality and or missed credits/debits. I recommend this application and their bank to people all ages!Show lessDoctorPreme
Developer Response
Hello. Thank you very much for your 5-star review! We appreciate your support and comments. Have a great day!On the money
I have been a member of CCU since 2005 and have enjoyed the services provided. When I was looking for a financial institution, I reviewed the story of their beginnings and that’s what sold me. They aren’t owned by a big conglomerate. That’s what caught my attention and helped decide to work with them. Going through a divorce during that time, they worked with me to get a car loan to pay off the car I had. No difficulties with the process. They are always improving the quality of their business and stay on top of technology. I don’t always like the change/upgrade but that’s only because it’s something new. I adapt. Now that I have remarried, I may move my accounts to my husband’s bank. But. I am not in a rush to do so nor is he pressuring me. So for the time being, I will stay with the comfort and security of this credit union.Show lesskatlean06
Developer Response
Hello. Thank you very much for your review and comments! We appreciate your long-term CCU membership. Have a great day!Bank app
Definitely an improvement with the app in the last couple months . I like the electronic deposit option that is now available. One thing that needs improvement is the time it takes to show an update in our accounts with deposits and purchases.lilbencoop
Review
It’s a good app. Everything that I need is there. Although one time it glitched and money that I had in one of my accounts disappeared. However, it was quickly fixed and the money was put back.
Besides this the app is very easy to access and I can log in any time I need. I like the extra tools that they’ve added that show your spending and income. It’s also easy to link other finical accounts to the Consumers account.Show lessmgra3456
Love everything about this credit union!
I have been with Consumer’s CU for a number of years and have never been disappointed! Whether you visit the lobby, use drive-up or bank online, I never have a bad experience! I live in Texas now and conduct my business over the phone, email and online. I am always helped by very friendly, professional and knowledgable people which makes my life much easier. Thank you Consumer’s Credit Union!Show lessD604T
I use this app on a daily basis
The app works well for most of my needs; checking balances, account transfers and bill pay features. Negatives are: finding the phone number and routing number quickly when you need them. But my work around has been to make a CCU contact (along with associated pertinent info). Thankful to have this app so I can DO life on the go!Show less36 yr member
Great Credit Union
The application you use on the phone is easy to navigate once you know where everything is. If you need to see them in person, I use the Schaumburg branch and the are awesome. The employees are so friendly and easy to talk to. I won’t be leaving anytime soon, unless we move. They are stuck with us.😊Show lesspanama9701
