More info needed
The website should give more information about the attached resorts that we can visit, the restaurants that are there and what we can make reservations for, and the entertainment at the other resorts that are attached to our resort. There wasn’t much information about New Year’s Eve festivities. There should be more explanation about how to get reservations at restaurants. The website looks nice and works well. It needs more practical instructions on how to get the most out of the Iberostar experience at our specific resort.
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Convenient but with bugs
i found app convenient but once I saved some activities, I was not able to go into broader calendar. Not sure if a bug or not. I would also like to see a feature to communicate with restaurants regarding any reservations. You can just either cancel or schedule.
Good idea but needs fine-tuning
I will say I love the idea. And it has worked great at times. But making reservations with the app has been easy when it’s just for 4, but making for a group then entering the other room then getting kicked off or getting a 9pm time isn’t desirable. I think with a little time & work it should be good!
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Issues with reservation and usage
We used the app during a 6-day stay in Jamaica. It’s not clear whose fault it was, but the app’s view did not always agree with hotel view. For example, it showed a confirmed reservation for 12/23 for a restaurant that was closed that day, and for 12/24 it kept sending a reminder while the restaurant did not have a record of reservation. For room service options the order placement was also broken, and even the choices shown were poor. Lastly, the map function was barely useful since its best use would be to help find the restaurant or other location while on premises, but it miscalculated current location. A walking directions view or proximity view would have been much better (or even directions from the room to the restaurant).
The app is very promising though, and that is why I have given it 3 stars instead of 1. If it can iron out the (significantly serious) issues noted above, it can improve the stay experience significantly.
The app is very promising though, and that is why I have given it 3 stars instead of 1. If it can iron out the (significantly serious) issues noted above, it can improve the stay experience significantly.
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Response from developer
Dear Guest, Thank you for taking the time to share your experience with us. We apologise for any inconvenience, we have forwarded your comments to our technical team for revision. Kind regards, Quality Manager
Significantly improved
I last used this app two years ago and it’s much more useful than it was. The map is easier to use; the activities schedule is more complete; and the layout is more intuitive. It still lacks a few useful features though. 1) restaurant & spa reservations should be automatically added to your calendar. 2) Staff can message you but you can’t message staff. All guests should be able to message directly with requests and Club members should be able to message staff in the Star Prestige lounge.
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Response from developer
Dear Guest, Thank you for sharing your experience regarding our app.We a have forwarded your review to our technical team for revision. Kind regards, Quality Manager
Low quality food and drinks
The property is beautiful, but unfortunately the quality of the food and drinks is bad. We stayed for 7 days and the menu for the breakfast and lunch is the same every single day, the food is cold and tastes pre-made. No natural juices, no shakes and juice station for breakfast. At the bar they have only low quality alcohol. if you want to drink a decent liquor, then you have to pay extra. No waiters at the pool and beach area, you have to get in line at the bar to get your drinks every single time. I have stayed at many all inclusive resorts and this resort offers less options and quality food than others.
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Response from developer
Dear Guest, Thank you for using our APP which we hope you found useful during your stay. Regards, Quality Manager
The app is good!
I like to see the daily activity schedule, map of the hotels and restaurants, and be able to add activities to my calendar with notifications. Love the trails guide for walking around. It would be nice to be able to see things In other hotels that we have access to from staying at Lindo.
Perfect in every way!
Sunshine, beautiful surroundings, and most of all…beautiful people! We came with two other couples and have enjoyed every minute of our stay. The staff has been great. Our butler, Danilo, made sure that our every wish was fulfilled. Dacairdi-b, by the Pool bar, ensured fun and entertainment. Everyone hear has been kind, sweet, and so pleasant. I will recommend iberostar grand bávaro to all my friends and family.
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Good but with some quirks
Couple complaints:
In the login screen where you choose a guest, the guest options are off the screen for smaller screens, such as the iPhone SE. Would generally be a good idea to test the entire UX on smaller screens, and rectify with scrolling views or something else.
Got a notification to complete a feedback quiz, but upon clicking the notification, got an error message something like “expected a 200 but got 500”. In addition to whatever error is causing the 500 response, you should probably also have more human-friendly error messages.
In the login screen where you choose a guest, the guest options are off the screen for smaller screens, such as the iPhone SE. Would generally be a good idea to test the entire UX on smaller screens, and rectify with scrolling views or something else.
Got a notification to complete a feedback quiz, but upon clicking the notification, got an error message something like “expected a 200 but got 500”. In addition to whatever error is causing the 500 response, you should probably also have more human-friendly error messages.
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Response from developer
Dear Guest, Thank you for informing us of the problem you are having with our app. Please do not hesitate to contact app-support@grupoiberostar.com for assistance. We apologise for any inconvenience. Kind regards, Quality Manager
App is very helpful
I liked the app. The property is so big it’s hard to know where everything is. The map helps with that. The app has most of the information I need so I can look up and join activities. The view of the map being satellite view is hard to follow and use. If the view was street view it would have been helpful
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