Buggy
1. Every few weeks it forgets my logon in information. I have to re-enter everything and set up a new PIN.
2. Every time I switch away from the app, I have to re-logon when I return.
3. I enabled Face-ID. The app has let me use it only once.
4. It occasionally reads info from other apps. But usually not.
5. About once a week, I can’t connect to the server. I just get the spinning progress wheel until it times out.
Also, the app is so overloaded with features, it’s difficult to use. It was better before the upgrade.
2. Every time I switch away from the app, I have to re-logon when I return.
3. I enabled Face-ID. The app has let me use it only once.
4. It occasionally reads info from other apps. But usually not.
5. About once a week, I can’t connect to the server. I just get the spinning progress wheel until it times out.
Also, the app is so overloaded with features, it’s difficult to use. It was better before the upgrade.
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Can’t log in. Junk.
Signed up the website today and then tried the app. Other reviewers are correct that logging into this app using the same ID and pass simply doesn’t work. I thought it would be neat to sync the data from my Apple devices. Since the app doesn’t work I’m definitely not going to bother doing double entry on both my phone and their website. I won’t be using their site at all.
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Horrible App
We use this through work to earn points for being active. What’s the point if the app can’t or won’t stay synced to your devices? It loses fitness history and has sync problems constantly. No telling how many points I’ve lost or didn’t get counted due to issues. Wish they would drop them and go with someone else.
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Garbage. Never recognizes username/password
I’ve been using the website for over 3 years and when I had a Pebble watch running Misfit I could sync up just fine (iPhone 6 Plus). Since I switched to an Apple Watch (v2) I have not been able to log into the app and I cannot remotely connect my watch from the website. Super frustrating. I contacted customer support which just told me to reset my password. I’ve reset my password now 4 times and can login online PERFECTLY but cannot login to the app even using the new password that the website allows me in on! Garbage app.
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Response from developer
Hello! Thank you for taking the time to provide feedback. We value all feedback (good and bad), and apologize for any issues you might be experiencing logging into the application. To better assist you, please contact us at 877-709-0201 and a member of our support team will help troubleshoot your issues. Please note if the AlwaysOn app is available to you through your Health Plan, the username and password you use for the plan is not the same as AlwaysOn. Thanks again. ~The Product Team
Customer service
I found this easy to download and use. Simple and helpful to track invectives for work benefits.
