Leave a Review PlushCare
They were here for me when I needed help
I tested positive for Covid and was very sick. It’s Sunday and we live in a small rural community. The local urgent care facilities are 45 min away and were upfront that they would see me but wouldn’t consider any treatment other than comfort care, which I’m already doing. Telemed through Plush medical was the answer. The intake staff was kind and helpful; Dr. Britton was also kind and thorough. I was able to upload photos of my fever (thermometer reading), and positive Covid test; I entered my remaining vital signs for him to review. He called in the appropriate antiviral prescription based on my age, symptoms and health history. So grateful we can get treatment underway.Show lessCompost1
BE CAREFUL
I think this app works great most of the time, but for me it didn’t. The doctor was about 5 minutes late, completely understandable for a doc who I’m sure is super busy. However, after about ten seconds of talking, the app crashed. I tried to rejoin two times, and it said waiting for the doctor to join. Then, the app crashed again, and my dashboard wouldn’t let me rejoin. This all happened in only two minutes. I immediately checked my internet, which was running at over 450mbps, more than enough to handle a video call. It was the software itself.
I desperately needed a telehealth visit because I have Covid and can’t go in to an urgent care without putting others at risk. I needed immediate help for intense ear pain that has lasted three days and has only gotten worse. Now, because of this app, I will have to wait even longer.Show lessbrad1130
Wonderful!
I have never used an app like this for my medical need. I didn’t want to go through the hassle of making an appointment somewhere and waiting to go in. So, I googled online for a video call with a doctor near me. I found Plush care. I don’t have insurance currently and they made it easy to pay out of pocket. I signed up for there membership and I was able to get make an appointment that day. I met with Dr. Steven groke two hours later. Dr. Steven’s was very helpful and kind. quick and easy process. I’m so grateful for plush care and would recommend using this app.Show lessLucygoosy87
Super convenient
This app is excellent. I got it only yesterday and have used it twice since my husband and I have the flu. I was able to schedule an appointment for both of us and the doctor was right on schedule. No connectivity issues either. I accidently scheduled my appointment under my husbands profile and thought I would have to pay another copay fee to book the appointment all over again but they immediately refunded me my copay fee and I was able to reschedule under my own name. Great customer service. Super simple app to use. Quick and fast help.Show lesskarlaFT.
Poor Quality App + No Customer Service
Yesterday I had a therapy session using rhe Plushcare app that completely didn’t work. First I connected to the therapist but they couldn’t see me. So they tried calling me back using the app but then we couldn’t connect at all. They continued to do this multiple times but it never worked and eventually the entire app stopped working. After about half my time was wasted trying to connect we finally connected using google meet.
Today I called plushcare to get a refund or at least some money back because their app didn’t work but apparently because I did meet with the therapist it counts as a “completed session” even though it wasn’t the full time and it was also a frustrating time for me. So even though the Plushcare app didn’t work, I still have to pay for my session that wasn’t even a good session and left me more frustated than I started.
If I don’t get a full refund I will be unsubscribing from the app entirely. Since I met with my therapist on google meet, it would be easier to pay her directly than deal with this “telehealth company”Show lessmasonhankins
Dr. Safa Magid / PlushCare
This app is awesome if you have covid and need an rx. We had Dr. Safa Magid who was punctual, professional, thorough, and kind. I got the appointment for my mom and Dr. Magid asked her about all her symptoms and medical history to determine what treatment would be safe for my mom. She sent the rx to the pharmacy, instructed her on what to monitor and what to do if things got worse. The app itself is quick and easy to navigate and the appointment setting/check in was very simple. As for the appointment cost it’s about $129 in total if you have no insurance or do but have not met your deductible which to me- not too bad. Thank you Plush Care and thank you Dr. Safa Magid!!!Show lessjonie444
Ridiculous and a waste of time.
I got an antibiotic for an uti. The antibiotic didn’t work. I called for a refill less than 2 weeks later. I call my pharmacy to contact the doctor. They can’t get through. I called plushcare and they stated I have to take a urine and make another appt. They won’t refill the prescription. The whole point is making it easier since it virtual so I don’t have to go to the doctor. I can easily go to urgent care and get another antibiotic. Plushcare is a waste of time and they just want you to make another appt so they can bill the insurance and get paid. No reason for another virtual appt after 2 weeks. Won’t be using this service again. Best part is I had to call to get this information. Never got a call or an email that I have to book another appt. I wish I can give it 0 stars.Show lessLenabel0
So Grateful
I found PlushCare while seeking answers to support both myself and my daughter who tested positive for the Omicron virus.
Although I was fully vaccinated I developed a fever and a cold that progressed into the worst sore throat I have ever experienced in my life.
I started getting really nervous as my throat was severely inflamed and I believe I developed throat ulcers. I had terrible coughing fits that burned terribly and I was concerned about my breathing going forward as I was struggling with swallowing. The constant nasal drip made things more difficult. This went on for two full days.
Finally I was able to book a 7am appt with Dr Chansky after being up at 2pm, again. She knew right away what I was experiencing and prescribed Miracle Mouthwash and an anti inflammatory that my partner picked up just three hours later. Later, after approximately 25 hours of excruciating pain, my throat like opened up and almost all of my throat pain dissipated-I could swallow normally again! The Magic Mouthwash helped me sleep and eat in the interim. Ps-I eventually discovered that green tea w coconut oil and greasy lo mein noodles was a saving grace to put down food and medicine and stay hydrated.
Thank you Dr. Chansky and thank you Plushcare!!! You saved me and kept me out of the very swamped hospital.Show lessFekets10
Beware they will rip you off
PlushCare is okay if you need quick short term meds. You’ll pay a lot more than if you go to the Dr in person (for me $20 with in person vs $129 with plushcare) and I was okay with paying for that convenience once a year or so but they purposely give you only a few months (90 days to be exact) of meds and then won’t refill them without you paying for another expensive appointment. I’ve taken this medication before and have always been given refills for a year by my previous doctors. I would have continued using PlushCare if they were ethical and not just trying to make an extra dollar anywhere they can. Normally you can call your doctor to get a refill, PlushCare doesn’t provide their phone number so you have to do it via another appointment in their system. They refused to offer me any other alternatives for refill other than paying for another appointment for me that’s not only a rip off but also highly unethical. I should be able to speak directly with my doctor without having to pay a fee.Show lessBriggitteD
Developer Response
Thank you for taking the time to leave a review! We're sorry about any confusion surrounding your appointment cost. I'd be happy to take a deeper look, just feel free to reach out directly via ethan@plushcare.comImpressive - World class
I must say I was quite impressed. Upon putting in my insurance information my profile tells me all the details of my deductible and my costs. I was pretty impressed with that interface. When I was ready to schedule an appointment there was large number of providers to choose from. Each provider had their background and rating. There was a range of available appointments available immediately all the way to the evening. My provider was amazing and thorough. The communication within the app is amazing after visit summary was readily available and there’s an awesome support teamShow lessNpcgurl
