Leave a Review Resident App
Cant log in
Sign in button is grayed out for me. No alert whatsoeverCc000201
I DON’T LIKE THIS APP. Needs changes made.
My Apartment Complex switched over to this app. But it’s not good. I can’t review my lease agreement since it’s electronic. I can’t see my balance for rent or any other fees I may receive. Also, I don’t see any western union or MoneyGram information if I decide to pay electronically. I usually get money orders but the hours I work now, I’m not able to go in and pay and allow them to sign off on my receipts.Show lessChurchguy78
Developer Response
Hi, there! I’m sorry to hear that you are experiencing trouble with Resident App and we’d very much like to help. Please email us direct at help@residentservice.com, reach out via the help chat on sightplan.com, or call us at 407-459-7866 so we help get this sorted out for you.App is awful
Can’t do anything, see anything, write anything, read anything….
What exactly is this app for?????Jcintron16
Glitchy
App is glitchy at times and can’t upload photos after a request has been entered already. When posting comments to a current request it zooms in if you don’t hit add comment first. Needs improvements.Shirlesbee
Developer Response
Hi, there! I’m sorry to hear that you are experiencing trouble with Resident App and we’d very much like to help. Please email us direct at help@residentservice.com, reach out via the help chat on sightplan.com, or call us at 407-459-7866 so we help get this sorted out for you.App developer needs to update huge issue
When writing a comment or a message the app zooms in on the screen and does not let you zoom out after to be able to post the comment or send the message… this interferes with communicating effectively with the association.Rivarolamicaela
Developer Response
Hi, there! I’m sorry to hear that you are experiencing trouble with Resident App and we’d very much like to help. Please email us direct at help@residentservice.com, reach out via the help chat on sightplan.com, or call us at 407-459-7866 so we help get this sorted out for you.I’m forced to use this app by my complex and it’s rough
The main point of using this app is to contact my complexes office staff or to lodge a ticket.
Photo upload doesn’t exist if you wanted to upload a photo after it’s already been taken. Does anybody not use normal iOS II paradigms? This app doesn’t.
No multiple photo upload either or video. Useless to document things.
Wish they would just update this app to use basic iOS features. Like straight up copy them. It’s not hard. I’d give this 0 stars for being the worst if I could. I guess I’ll just wait for the canned reply of emailing them or calling them. On the phone. Yikes.Show lesshellodrew
Developer Response
Hi, Drew! I’m sorry to hear that you are experiencing trouble with Resident App and we’d very much like to help. While we understand this reply may seem "canned," we do want to connect you with a team member as quickly as possible to resolve your issues. Please email us direct at help@residentservice.com, reach out via the help chat on sightplan.com, or call us at 407-459-7866 so we help get this sorted out for you.UX Dark Patterns
The fact that this exists as a mobile app, with no web app or portal as an alternative, could be considered a dark pattern itself. The primary customer of this software is the landlord, not the tenant. This shows with every user experience design decision present within the application. They get an extra star for not being a webviewShow lessDoc Clock
Developer Response
Hi, Doc! I’m sorry to hear that you are experiencing trouble with Resident App and we’d very much like to help with your access to our Resident Portal. Please email us direct at help@residentservice.com, reach out via the help chat on sightplan.com, or call us at 407-459-7866 so we help get this sorted out for you.Bad service
Terrible way to provide service to your tenants.Hanz Pennysburg
Cannot sign up
Recently my apartment had me switch to this app and I couldn’t even sign up! I waited forever to get the confirmation email to sign up( after i requested it severa times), and then I can’t login with the acct/password I just used to register for the app. Super glitchyRobbieHu2022
Developer Response
Hi, there! I’m sorry to hear that you are experiencing trouble with Resident App and we’d very much like to help. Please email us direct at help@residentservice.com, reach out via the help chat on sightplan.com, or call us at 407-459-7866 so we help get this sorted out for you.Doesn’t do anything the community portal wasn’t doing, but now you need an extra account
As abovehaidukg
