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Dreadful, dreadful app!
I would give less than 1 star if that were only possible! This is a completely rubbish app. It takes forever to load and is unfit for purpose when it does so! So much information is missing especially the other party’s preferred destinations that it is essentially useless! I used to have a shortcut to the website on the desktop on my phone along with the app but apparently I can’t even do that anymore! On that note, the new website is also massively disappointing as it is unwieldy and difficult to use! If it wasn’t broken, why attempt to fix it and make a complete hash of what was a great website?
Highly disappointed!Show lessTyronegang
Developer Response
Hello, thanks for your comment. We're really sorry you feel that way about the apps and website. We also know it takes time to get used to a new platform, and I'm sure you'll get to know it better and will see how flexible it is now to find new exchanges. We do have things to improve on both products I agree and teams are working hard to answer to our member's need. Don't hesitate to send us an email to contact@homeexchange.com to give us more feedbacks, we'll listen and take them into account. Thanks a lot and have a good day.The new web site
This web site was difficult for me to use in the beginning, however after watching the webinar I understood how to use it. 25 years ago, I watch a friend from work use a site like this and this site for home exchanges. She talk about how much fun her family had on all their travels year after year. I wanted to. So we we joined two home exchange, Home exchange was our best bet. We have traveled all over the world, have international families and have had wonderful experiences that will always be with us. It is so great to live in a neighborhood and get the feeling of the city. If you don’t mind sharing your house you won’t regret it. Happy wonderful travels. Pat BledsoeShow lessBlefsoe
Good concept, bad website
Clunky, low functionality app and business does not reply to emails. As a long time Home Exchanger, I am sorry to witness a good business being destroyed by the new owners.BJerous
Developer Response
Hello, thanks for your comment! I'm sorry you did not have answers to your emails, we had a lot of requests... please send your feedback and questions to mobile@homeexchange.com so that we can help and give you all information you need. We are really working hard to provide you with the best experience and your feedback is precious. Have a great day!A big downgrade
Difficult to search. Messages are out of order (my new messages are 10 - 15 down in the inbox....) half of the app is in another language (and no way to change the setting - I understand more if the entire thing was in A foreign language! But it currently appears half in English and half in French). Forced me to create a new listing even though my old listing still exists - along with all my reviews on my exchanges. So many things need to be fixed, it’s even clunkier than then former app!Show lessRCO2458
Horrible!
It’s as if the company wrote the new app without any usability testing (note to app developers: this means bringing in real users and having them actually use all the features of the app and talking with them to see what works, what doesn’t, and how it can be made as intuitive as possible).
Then once the app was written, it seems the developers didn’t do any system testing on their own to discover the MAJOR problems that exist with every major feature of the site.
My guess is they simply hired out to remote developers with a minimum of written specs and just accepted whatever was delivered, and posted it live expecting everything to work, just to meet a deadline.
“Just get something out there and we’ll fix bugs as they’re reported...”Show lessnwheuser
Developer Response
Hello, thanks a lot for your feedback. The app was actually already available for GuesttoGuest users before submitting it to all HomeExchange members also on the merger. So we did testing before. However, you're definitively right that the app is far from perfect. We're working hard with the help of our member's feedbacks to make it right and provide you with the best experience. It's a bumpy road but we're confident we'll make it right soon. Don't hesitate to send us more suggestions and feedbacks to mobile@homeexchange.com so that we can answer to all your questions and needs. Have a great day! The mobile teamTerrible transition
The previous Home exchange app was wonderful. This merger has been a disappointment and frustration, as there was no communication in advance, and the new app is not user-friendly. The messaging is awkward (ie, there are no dates to indicate when the message was received, there is no single-button option to decline a request). I wish the current developers would simply use the previous H.E. App as a template—it used to work so well! Hopefully over time they will fix the bugs—but there are many to address.Show lessjwmd456
It’s getting better!
When the two communities first merged and the new HomeExchange app was released, I did notice some bugs, but it’s getting better. I find it to be very user friendly and very responsive.TheOne&OnlyDB
More work needed on this app
Glitchy app, poor search functionality - the filters don’t work. If someone offers their home to exchange you can’t send a simple ‘no thanks‘ reply and there’s no way you’ll type individual replies to everyone on a phone so, forget it - use the desktop website instead.Snarlr
Developer Response
Hello, Thanks for your comment. I'm sorry to learn that your experienced issues with the search. However, to better understand what's happening and fix it, could you please send us an email to mobile@homeexchange.com with the details of what you tried to achieve? About the answers, we're working on it and you'll have soon the automatic replies as you do on desktop. You're right, the app is not as complete as the desktop but we'll work each day to make it better and better. We're also listening carefully to what our members suggest us, as you did by this comment, to prioritize optimisations. So thanks again for your feedback and hope to hear from you soon about your search issue via email. Have a great day The mobile teamNot a reciprocal home exchange site app
Like the other reviewers I was disappointed. After a decade of reciprocal home exchanges, I assumed it was an up to date version of the home exchange website. Not so. Not enough Information on it to assess whether the person has any desire to exchange with my part of the world ( perhaps this is why I am now receiving so many inappropriate requests from people who should be able to see from the informationon my site that I’m not interested in guest points and locations and dates they are contacting me about!!)
I’m swapping to a new provider.Show lessNfndndndnnd
Developer Response
Hello, Thank you for your message. We are very sorry to hear that you are disappointed with the new version of the application. Preferred destinations is indeed a feature that we developed first on the website, and optimized as per member feedback, and will very soon be implementing on the app. This will allow you to see the destinations members have added to their profile, and filter your search results to only show members who are interested in coming to your area. We very much hope that this will improve user experience on the app. Your mobile team.500% worse
This merger with new company with very little notice to your loyal customers is bad business. The app is awful and I can no longer decline with one tap, its asking me to write out a whole message and when I don’t reply bc it is too onerous I’m getting spammed snarky emails. Plus the expanded group appears to be very low end and not getting any equivalent offers. Will be changing to new home exchange site soon. Not interested in your points system.Show lesstrekkie598
