HomeExchange User Reviews

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  • Positive experiences

    This is a great way to travel around the world like a local. I enjoy playing host in my home to people from all continents. I wish the app had better features to be able to sort incoming messages from those interested in visiting my home by destination, etc. so I can search for them later.
  • Connect with ease

    I love that this app makes it easy to connect with like minded people who want to travel with ease of access to make travel affordable and comfortable.
  • Toujours de Belle expérience sur se site d’échange de maison

    Bien heureux d’avoir fait connaissance avec cette belle communauté de partage et d’échange
    Le site est conviviale et facilite la découverte de belles destinations
  • Life changing

    Love this app!! Has completely revolutionised our travel opportunities and saved us thousands of dollars.
  • Great way to save and share

    Love helping others save money while traveling while doing the same myself. Great experiences and great app!
  • Hate to say it— terrible support team and experience

    I tried everything to find a stay and was rejected repeatedly with guest points. No timing aligned for when my home was available for when and where I needed to travel so I always tried to book with Guest Points. After a year of trying I asked for my money-back guarantee. The staff emailed and said my second year would be free. I agreed and carried on— hoping to find an exchange. Finally I did for a work trip. I was charged instantly for the second “free” year! I got the same repeated pasted response from my requests to support team. Only emails that take days to receive. NO PHONE CALLS. No humans to help. Just claims I only requested 10 stays and that I therefore don’t get the second year free. I can see all my requested and denied houses in the app! Still— no human to answer to. Money removed from my account. I DO NOT RECOMMEND THIS
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  • Everyone wants to use their GP, but no one wants to host.

    I have over 30 messages back and forth of me applying for stays at open homes with people declining for multiple reasons. I’ve also declined people for different reasons. So it’s just a back and forth game of messages where no one actually exchanges homes because no one’s willing to host. Think of a better system.
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  • Horrible customer support disaster

    Horrible I emailed the SOS line for help with an exchange and they cancelled my exchange without asking me and then did not return my points. Also most of the users on the site are looking to get something for nothing. You get lots of emails from some one room dump in a country you might like to visit or endless emails from some obscure European county you have no interest in visiting. We did one good exchange in Italy in 2018 since then no one has contacted us with anything of quality. Travel around the world to beautiful homes for free? If it sounds too good go be true it probably is.
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  • So far so good!!

    Enjoying this app so far! Yay!
  • Ratio erroné, mauvais support client

    Le ratio de taux de réponses aux messages,important pour la visibilité de votre maison est buggé. Le mien est tombé à 50% en quelque jours malgré des réponses immédiates. Le service client ne propose à une solution pour régler le problème ….

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