Leave a Review HomeExchange
Awful
I’ve been a home exchange member for 10 years and fully expected to see my listing on this app. It isn’t. The issue is, this is now Guest to Guest. Confused? There is a point system that you can cash in. That isn’t home exchange. What you have now is a poor mans AirBnB which is totally baffling and doesn’t even work. This is an object lesson in how you can take a beautifully simple idea and completely ruin it by trying to be “clever”. The home exchange people need to sit down and think again.Show lessMark Mywurdz
Developer Response
Hello Mark, thank you for your message. We are sorry to read that you are not happy with the recent changes. The old HomeExchange merged with GuesttoGuest, bringing all HomeExchange accounts with it. If you are unable to find your listing, please do contact us at mobile@homeexchange.com and we would be happy to help you personally. Regarding the GuestPoints, they cannot be cashed in, and are merely a system that was put in place to facilitate non-reciprocal exchanges. We hope the improvements we are continually making to the site and app will be to your liking. Your mobile team.Still buggy, missing search features
The app crashes regularly when browsing, forcing a restart of the app. It is missing a key search feature, the ability to filter out exchangers who do not want to come to your country. You can only filter out those who do not want to come to your town, which is all but uselessJonette60
Developer Response
Hello Jonette, thank you for your message. I'm sorry that the app is crashing for you, that should certainly not be the case. Could you contact us at mobile@homeexchange.com so we can understand your issue? Thanks, your mobile teamAwful
You can’t migrate people to an app that simply doesn’t work. There are so many bugs with the app I don’t know there to begin - here are just a few.
The “booked” button doesn’t work on the calendar.
It’s impossible to see a logical display of former messages and where things currently stand with requests.
When trying to message someone it’s impossible unless they have calendar openings. But I highly doubt most HE people know they have to go in and open up their calendar - I didn’t!
Super sloppy roll out - disappointed.Show lessSsschulzz
Totally confused
This seems like an app for a totally different service, absolutely uselessBreenr91
Developer Response
Hello, thank you for your message. If you have specific questions, we would be happy to guide you personally through the new changes. Please reach out to us at mobile@homeexchange.com. Your mobile team.Clumsy and cumbersome
I’ve been with HE for several years and each of their website “improvements” have gotten worse. Their website is difficult to use and lacks easy user interfaces. It seems as if they are trying to meld a person to person home exchange with their version of AirBnB and ended up with something that is neither. Lacks intuitiveness! Disappointed.Show lessfloridamember
Not as good as the old app, disappointed.
I much preferred the old app it was better and easier to use .xxchazzxx
Developer Response
Hello, thank you for your message. Please rest assured that we have listened to our members' feedback and we have taken the comments on board. We are currently working to improve the user experience for all of our members. Your mobile team.I can’t see “preferred exchanges”
It used to be an option to search only with people who wants to go to my city (or country). I can’t see this option visible.kam1227
Developer Response
Hello, thank you for your message. Please know that we are currently working to improve this feature on both website and apps, we know it is something that is hugely beneficial for our members. Your mobile team.What happened to my Homeexchange?!?!
I have been using the Homeexchange app for years and today they forced me to move over to this piece of crap...dang. All my messages gone. Search broken. Exchanges gone. I love the service and have no problem paying close to $150 per year... But don’t roll out a new app till it’s working.Radadam
Great app
It can use a few improvements but it works.Aura&Joel
All right but could be an awful lot better
1. Search works ok, images of homes show up but not the full description - many details shown on the website are missing
2. No ability to translate text of messages / home descriptions
3. Often logs me out and then there is an error when I log back and the only solution is to delete the app and reinstall itShow lessCatherinemott
Developer Response
Hello Catherinemott, Thank you very much for your feedback. The translation feature is one which we have received a lot of requests for, and we understand the necessity of adding this feature to the app. The mobile team are currently working on it and it will be available very soon, it is difficult to say when exactly, but rest assured it is coming! :) Regarding your second point, we would very much appreciate more information on this, so we can have a better understanding to what you are referring. Could you please send an email to mobile@guesttoguest.com from your GuestToGuest email address, and a member of our team will contact you :) Thanks in advance, The GuestToGuest Team
