DO NOT FREE TRAIL!!
I decided to go ahead and do a free trial to get the whole experience of the app and I canceled my free trial before expired but then they charged me $60 and then I had to go back and cancel it again so why didn’t I get canceled the first time? And they don’t even have a IRL phone number to call you go through email so hearing from them is gonna be slim to nothing.
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Beware!!
I signed up, created an account, and realized that same day the product wasn’t for me. It felt very simplistic, which I’m sure is helpful for some people. But as someone who already works with an in-person therapist, it just wasn’t a good fit.
So I deleted my account less than an hour after creating it. It was completely removed, I couldn’t even log back in afterward.
Then, seven days later, I was charged $80 for an annual subscription. How was I billed after my account had already been deleted? And why was my payment information still being retained after I deleted my account?
That experience feels incredibly misleading. Charging people after they’ve deleted their accounts is not how you build trust, especially in a business that serves people seeking mental health support.
So I deleted my account less than an hour after creating it. It was completely removed, I couldn’t even log back in afterward.
Then, seven days later, I was charged $80 for an annual subscription. How was I billed after my account had already been deleted? And why was my payment information still being retained after I deleted my account?
That experience feels incredibly misleading. Charging people after they’ve deleted their accounts is not how you build trust, especially in a business that serves people seeking mental health support.
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Disgusting customer service
I reached out to them multiple times about the streaks issue and only received a message the second time. I explained how their system not recognizing presence in the app leads to more anxiety and stress trying to maintain a “streak” and how that doesn’t help people at all. Then I was given a response of “I don’t even know what you’re yapping about.” I’d include the screenshot of this trash if I could. Disgusting that there is zero empathy from the people running a “mental health” app. More like an anxiety booster. I’ll never suggest this to anyone ever again
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This app has really helped me!
I love this app I also love the little memes and the fact that I have gotten better at controlling my emotions!
Sneaky! Don’t trust them
Watch out for there tricks do not accept there cheaper offer
