Worst service
am deeply disappointed with the customer service and support provided by Google Pay, which has been utterly inadequate in resolving a critical issue with my account. For over a month, I have been reaching out to Google Pay’s customer care team regarding an autopay feature that has been erroneously deducting funds from my account multiple times. Despite my persistent efforts, the issue remains unresolved, and the support team has failed to take responsibility or provide a solution.
The problem stems from an inability to disable the autopay feature, which displays an error message about a “fingerprint mismatch.” This is particularly frustrating as I use an iPhone without a fingerprint sensor, making the error message irrelevant and highlighting a clear flaw in the app’s system. Initially, the customer care team assured me that the issue would be resolved, but subsequent interactions have been met with dismissive responses, claiming the issue is “not in their hands.” As the operators of Google Pay, it is unacceptable that they are unable to address what appears to be a technical bug or adjust their system to resolve such issues.
This unresolved issue has caused significant distress, as I am unable to maintain funds in my account without fear of unauthorized deductions. The lack of accountability and ineffective support have made it impossible to use Google Pay with confidence. I urge Google Pay to address this matter promptly and implement better customer service practices to prevent others from experiencing similar frustrations. I hope this review brings attention to my issue so that a resolution can be provided, allowing me to use the service without further inconvenience.
The problem stems from an inability to disable the autopay feature, which displays an error message about a “fingerprint mismatch.” This is particularly frustrating as I use an iPhone without a fingerprint sensor, making the error message irrelevant and highlighting a clear flaw in the app’s system. Initially, the customer care team assured me that the issue would be resolved, but subsequent interactions have been met with dismissive responses, claiming the issue is “not in their hands.” As the operators of Google Pay, it is unacceptable that they are unable to address what appears to be a technical bug or adjust their system to resolve such issues.
This unresolved issue has caused significant distress, as I am unable to maintain funds in my account without fear of unauthorized deductions. The lack of accountability and ineffective support have made it impossible to use Google Pay with confidence. I urge Google Pay to address this matter promptly and implement better customer service practices to prevent others from experiencing similar frustrations. I hope this review brings attention to my issue so that a resolution can be provided, allowing me to use the service without further inconvenience.
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Worst Customer service
I am writing to express my deep dissatisfaction with the service I recently received from your customer support team. I contacted Google Pay support to address an issue I have been facing while trying to add my bank account to the app. Despite following all the necessary steps and ensuring that my bank account details are correct, I have been unable to link the account successfully. However, what was even more frustrating was the behavior of your customer service representative. Instead of listening to my problem attentively and providing any helpful guidance, the representative seemed disinterested and dismissive. Before I could even explain the issue fully or ask any follow-up questions, the call was abruptly disconnected. This lack of professionalism and empathy is unacceptable, especially when customers are reaching out for genuine support. I expected better service from a platform as widely used and trusted as Google Pay. I urge you to look into this matter seriously and take appropriate action to ensure that no other customer has to face such an unpleasant experience in the future. Additionally, I request prompt assistance in resolving the issue of linking my bank account to Google Pay, as this is affecting my ability to make necessary transactions.
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Needs More Control Over Saved Details and Interface Cleanup
Google Pay is a reliable and convenient platform for money transfers and daily transactions. However, there are a couple of usability issues that need the developers’ attention:
1. No Option to Edit/Delete Saved Bank Details: When using the bank transfer option, there’s currently no way to edit or remove previously saved account numbers. This can be frustrating when account details change or are entered incorrectly. Adding the ability to manage these saved details would greatly improve user control and security.
2. Cluttered Payment History with Unnecessary Profiles: After completing payments, GPay saves people and business profiles in a list that keeps growing. For many users, this becomes a long and mostly irrelevant list. It would be helpful to provide an option to remove or hide these profiles to keep the interface clean and relevant.
Hope the GPay team considers these updates in future releases for a more streamlined and user-friendly experience.
1. No Option to Edit/Delete Saved Bank Details: When using the bank transfer option, there’s currently no way to edit or remove previously saved account numbers. This can be frustrating when account details change or are entered incorrectly. Adding the ability to manage these saved details would greatly improve user control and security.
2. Cluttered Payment History with Unnecessary Profiles: After completing payments, GPay saves people and business profiles in a list that keeps growing. For many users, this becomes a long and mostly irrelevant list. It would be helpful to provide an option to remove or hide these profiles to keep the interface clean and relevant.
Hope the GPay team considers these updates in future releases for a more streamlined and user-friendly experience.
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Processing payment. If money is debited from account it will get refunded
I had paid money to the merchant but it was showing payment still processing and money will get reflects in your account. So i paid again the same amount to the merchant and it got successful. After some time i was checking my transactions history it showed me that i my first transaction got successful so basically i have paid the merchant twice the same money. So i have called the customer care about these issue then he was directly bluffing saying no such message of the transaction processing he can see it was successful when i paid that from that time only really worst customer team google pay have anyways he is giving me advice to goto bank or complain to the authorities but for their side issue why should I waste my time on these things i have to go and check in my bank and take every stress which these google pay don’t care about there customer and really making hectic process. I was using paytm it was really peaceful no such bug or issue was there I shifted to these google pay because i was trusting google services but it really make me sad today the overall experience i had with these google pay platform. Anyway i am going to uninstall these full of bugs application and i will try not to use any google apps where the money transactions happens.
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Feedback and Suggestion
Love using this app and it’s simplicity. Have been using for a while now.
I think it would be much better if there’s a note feature in the transactions we made to the other peoples. Sometimes, I don’t remember what I’ve paid for to this person when I’m calculating my bills at the end of the month. It would so much easy for us to just write the item name that we’re purchasing with the transaction. Right now, I have to use a different app for this thing.
The reason behind this suggestion is that often times we as humans made impulse purchase without thinking that if this item worth buying or not. So, when we have a little note taking feature with the transaction that we made to the person/business, at the end of the month we can reflect that purchase and make wiser decisions for the next time.
I think it would be much better if there’s a note feature in the transactions we made to the other peoples. Sometimes, I don’t remember what I’ve paid for to this person when I’m calculating my bills at the end of the month. It would so much easy for us to just write the item name that we’re purchasing with the transaction. Right now, I have to use a different app for this thing.
The reason behind this suggestion is that often times we as humans made impulse purchase without thinking that if this item worth buying or not. So, when we have a little note taking feature with the transaction that we made to the person/business, at the end of the month we can reflect that purchase and make wiser decisions for the next time.
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