Notifications never go away
I think this is a buggy app. Despite multiple efforts the app still displays some type of notification you need to handle. Tired of wasting my time. I uninstalled it and just work from my desktop.
Notification is not working
I don’t received any type of notification from the app!!
No sound
I updated the app on my iPhone 13 and now since I updated it I have no sound. I checked the settings on my phone everything is on. I noticed on the app, there isn’t an option for sounds. I am missing text from clients because I have no sound. Please help!
Notifications Not Working
As of 7/10/26, I am not receiving notifications of messages. My notification settings are on, I reinstalled the App. Running iOS 26.5.2, App v.4.20.0.843.
No notifications and glitches
This app is terrible. Gives no notifications when needed, especially when marketed towards businesses. Glitches and messes up a lot. Please fix these issues asap then you’ll get 5 stars.
Hate this app
It doesn’t ring or allow me to answer calls. I always have to call back
Laptop only zoom help
Omg this sucks. I got this soooo excited to use for my business but because I wanted to do the zoom training from my phone and work on my laptop they said that it will never work for me and I should cancel my membership… like never in my life has someone acted like that’s the solution… like wtf..
Tasks are messed up
With the new update, you can view tasks in a list but it's useless on the mobile because you can't go to the contact anymore. So what's the point if you need to do more work remembering the number to look up the contact for each task. They just made it look different and pretty but it's not functional at all and now has barely much purpose other that being a list
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Calls are not working in app
Trying to call leads from the app but says it’s an error…
Horrible experience! Do not use them - beware
I signed up for a free trial. Was put on a phone call with a sales rep the next day who talked me into pre-paying for 1 year. I then was not able to be helped by the app, and what was promised was never delivered! I then asked to cancel my account (within 10 days - still within what would be the 14 day trial period). They said its non-refundable and now my account is canceled, I have no access, AND they have not refunded it! Horrible!!
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Signing up
Ask me to sign back in but I have never signed up. Don’t know where to create account.
Terrible Update
The latest update is terrible! The only thing the app is good for now is to see your calendar. You can’t see the form they fill out or correspond from their booking. It is pretty useless to me now.
Can’t add tags to clients
Would give this another rating but I don’t see why I’m not able to add any tags to client profiles ? I get an update pretty much every day from this app and no way to fix this ? Cmon now
Horrible app
It crashes nothing works properly The thought in the concept is good and I wish it worked. You can’t even use the app or make a call without the app crashing
Hot & Cold
When the app works, it works great but when the bugs take over, it’s terrible. I have deleted and reinstalled this app at least half a dozen times in the past two weeks. I pay for this service! Please fix this asap!
Too Glitchy; UI needs works!
Are you guys still working to improve this app or not? Bc it’s been terrible since August 2025. It’s not pulling up any information for my organization and I can’t even do anything manually. It has become useless. Please fix all the bugs!
Crashes
On iOS and iPadOS 26.4 app crashes on open
Notifications
Not an ideal app. The badge notifications on the app never update to true unread amount. I will mark items as read 100 times and the app will still show a random number of items as unread and give the badge of a notification number when nothing is truly there.
Continuously updates to be less useful
One of the most basic things I need is to be able to book appointments with clients. With the most recent update, it seems that ability was taken away from the mobile app. Very infuriating
Forces agency admin to “new experience mode”
I looked past the negative reviews and started to love the app. New update now requires users who are agency admins to only view the app with the “new experience” toggled on permanently. I swear, GHL hires some extremely stupid product managers who don’t understand customer needs. Only going to continue using because the product is necessary for running an agency. But man, their product team needs some serious help.
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