Dashboard error
The app was only okay before the update—not great, but usable.
Since the latest update, however, the dashboard won’t refresh and just brings up an error page. It’s made the app quite difficult to use.
Could you please let me know when this issue is likely to be fixed?
Since the latest update, however, the dashboard won’t refresh and just brings up an error page. It’s made the app quite difficult to use.
Could you please let me know when this issue is likely to be fixed?
Was my favorite app till this update
Change things to what they were. The new changes have made many functions not work.
Sales? Great. Helpdesk? Nah.
After this much time, and such a large consensus - you think HubSpot would improve the app experience for help desk users ( an essential part of the service ) but no.. the recommendation remains to use the help desk web app, ridiculous.
Terrible for Nonprofits
Hubspot is legitimately the worst CRM I’ve used in the nonprofit sector. If you are a nonprofit I highly suggest taking another route.
Love it
Totally functional my internet is out but my continuity is seamless with this phone app and it’s actually more efficient surprisingly 💯👍❤️thank you HubSpot!
Glitches Everywhere
I would consider upgrading if the app wasn’t incredibly glitchy and hours in hours to actually hunt down your company customizations and get them to actually show up on the mobile app. App needs work. Good try tho
Anthony
I’m trying to import contacts and there is an option to do this from my contacts in my phone. However, how about keep giving an error.
Stay on Free
Horrible customer service
Won’t let me sign in after updating my iPhone
This app is such a pain. Everything was great until I got a new iPhone. Now I can’t sign in. My company can’t figure it out. I searched the web for other users with the same issue, they can’t figure it out.
New password - check
Authenticator - check
Company portal and management in phone - check
Still not access. Error says the phone has not been registered. I’m using SSO login with company portal app. How can it not be registered!?! This stinks
New password - check
Authenticator - check
Company portal and management in phone - check
Still not access. Error says the phone has not been registered. I’m using SSO login with company portal app. How can it not be registered!?! This stinks
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No revenue/invoice support
I use hubspot mainly for the revenue features… not currently on the app
Improving the HubSpot Mobile Experience
Generally, I’m very happy with HubSpot, but the mobile app needs significant improvement.
It isn’t particularly user-friendly, and several features available on the desktop version are either missing or difficult to access in the app. For example, adding a new user isn’t available through the app, which means having to switch to the browser/desktop version for what should be a straightforward account-management task.
The biggest issue for me, however, is managing company records. Once a company has been created, the ability to properly update and manage its information in the mobile app is extremely limited. When you’re actively building and maintaining a CRM, this becomes frustrating very quickly and makes mobile working unnecessarily difficult.
The desktop product is excellent, and I’m generally very happy with HubSpot. Bringing more of that functionality into the mobile app — particularly full company editing and user management — would make a substantial difference.
I hope this is something that can be addressed sooner rather than later.
It isn’t particularly user-friendly, and several features available on the desktop version are either missing or difficult to access in the app. For example, adding a new user isn’t available through the app, which means having to switch to the browser/desktop version for what should be a straightforward account-management task.
The biggest issue for me, however, is managing company records. Once a company has been created, the ability to properly update and manage its information in the mobile app is extremely limited. When you’re actively building and maintaining a CRM, this becomes frustrating very quickly and makes mobile working unnecessarily difficult.
The desktop product is excellent, and I’m generally very happy with HubSpot. Bringing more of that functionality into the mobile app — particularly full company editing and user management — would make a substantial difference.
I hope this is something that can be addressed sooner rather than later.
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Une bonne application
L’application mobile est très pratique à utiliser. L’application mobile moins à cause d’une lenteur que je trouve assez agaçante. Mais dans l’ensemble les fonctionnalités sont bien pensées et utiles. En tout cas elles me conviennent.
Service ticket functionality is very limited
We moved to HubSpot from Zendesk to have full integration of CRM and HelpDesk. With Zendesk we had a mobile app that allowed us to handle service tickets with the same functionality as in our desktops or laptops. Not with this app. Service tickets functionality is very limited. We need to be able to handle customers service requests even when away from our office.
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Awful
I have used this CRM for 10 years and it feels like a prison sentence. It is expensive and tedious and is the polar opposite of being user friendly. I cannot wait until our contract ends.
Confusing Pricing and Poor User Experience with HubSpot
The application is extremely confusing, especially regarding how to use it and how the pricing system works. Inside the platform, they constantly push different packages and upgrades onto users who may not fully understand the system. Everything feels unnecessarily complicated and disorganized.
I signed up for HubSpot because of the positive reviews, but honestly, my experience was completely different. At this point, I do not believe many of those reviews reflect real customer experiences.
I definitely do not recommend HubSpot based on my experience.
I signed up for HubSpot because of the positive reviews, but honestly, my experience was completely different. At this point, I do not believe many of those reviews reflect real customer experiences.
I definitely do not recommend HubSpot based on my experience.
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Great app, but…
I love the app, and I use it nearly daily. Although, I wish there was a way to edit an invoice. Hopefully, this comes soon!
Can’t login
I can’t rate the app because no matter what method I try, I cannot login to my account. Given the ratings, I wish I could access it.
THE WORST CRM
Don’t make the mistake is using Hubspot
Great App for outside sales
I’ve used a lot of different CRMs hubspots mobile app is the best I have seen!
My only feedback would be I wish they would streamline some on desktop. I think there is some redundancy.
My only feedback would be I wish they would streamline some on desktop. I think there is some redundancy.
Waste More Time Than Saved
This app is so glitchy! I waste so much time getting AI to help me form emails and then losing them because of a glitch on the Phone app. I don’t have time to pull out my laptop and do everything on my computer every time. This app is forced on me by my company, is highly non-intuitive, and redundant (have to input contact, company, and lead completely separately with no autonomous entry, not even the ability to pull company information from a website, which is the first required entry!)—I really can’t be more displeased
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