Service ticket functionality is very limited
We moved to HubSpot from Zendesk to have full integration of CRM and HelpDesk. With Zendesk we had a mobile app that allowed us to handle service tickets with the same functionality as in our desktops or laptops. Not with this app. Service tickets functionality is very limited. We need to be able to handle customers service requests even when away from our office.
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Awful
I have used this CRM for 10 years and it feels like a prison sentence. It is expensive and tedious and is the polar opposite of being user friendly. I cannot wait until our contract ends.
Confusing Pricing and Poor User Experience with HubSpot
The application is extremely confusing, especially regarding how to use it and how the pricing system works. Inside the platform, they constantly push different packages and upgrades onto users who may not fully understand the system. Everything feels unnecessarily complicated and disorganized.
I signed up for HubSpot because of the positive reviews, but honestly, my experience was completely different. At this point, I do not believe many of those reviews reflect real customer experiences.
I definitely do not recommend HubSpot based on my experience.
I signed up for HubSpot because of the positive reviews, but honestly, my experience was completely different. At this point, I do not believe many of those reviews reflect real customer experiences.
I definitely do not recommend HubSpot based on my experience.
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Great app, but…
I love the app, and I use it nearly daily. Although, I wish there was a way to edit an invoice. Hopefully, this comes soon!
Can’t login
I can’t rate the app because no matter what method I try, I cannot login to my account. Given the ratings, I wish I could access it.
THE WORST CRM
Don’t make the mistake is using Hubspot
Great App for outside sales
I’ve used a lot of different CRMs hubspots mobile app is the best I have seen!
My only feedback would be I wish they would streamline some on desktop. I think there is some redundancy.
My only feedback would be I wish they would streamline some on desktop. I think there is some redundancy.
Waste More Time Than Saved
This app is so glitchy! I waste so much time getting AI to help me form emails and then losing them because of a glitch on the Phone app. I don’t have time to pull out my laptop and do everything on my computer every time. This app is forced on me by my company, is highly non-intuitive, and redundant (have to input contact, company, and lead completely separately with no autonomous entry, not even the ability to pull company information from a website, which is the first required entry!)—I really can’t be more displeased
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Needs Help Desk
I used this app extensively to address emails in the support portal. When HubSpot encouraged me to move to the Help Desk, I did so, but the app barely supports Help Desk. This makes it unusable for me now. HubSpot has had ample time to address this and has chosen not to. So frustrating.
Terrible formatting on mobile
Pretty obvious that most of the functionality is missing on mobile. Workflow doesn’t exist here and information is several clicks away and takes forever to load. Feels like you guys weren’t able to properly identify what users would be using the mobile app for.
Liking the UX/UI
Shout out to the product team
Great CRM
Awesome CRM and even the free tier is great, thank you HubSpot
🤯
Just getting started, but loving it so far.
Derzeit funktioniert die App garnicht
Bitte Updates
It’s fine but….
It’s fine for the basics but don’t expect to be able to view a contact with more detail than their name unless you have a company attached. If you have ten John smiths as leads a few tweaks of the basics that are in the desktop version and it would be better.
The app is really good
After coming from Nutshell CRM, I find the HubSpot iOS app outstanding. It does nearly everything you can on the website - all in the palm of your hand. What more could you want?
HubSpot is a way of life
If you pour into this CRM you will reap the benefits. Would like to see better use of AI. though. 10 stars
Login experience needs improvement
The login and session experience makes the product unnecessarily hard to use.
The login flow is more complex than most mobile banking apps, and automatic logouts happen far too quickly. In comparison, tools like Gmail, Slack, and other daily business apps have a much better balance between security and usability.
A CRM needs to be secure, but it also needs to be accessible. If logging in frequently becomes a friction point, it directly impacts productivity and adoption.
Improving session duration and login UX would make a big difference.
The login flow is more complex than most mobile banking apps, and automatic logouts happen far too quickly. In comparison, tools like Gmail, Slack, and other daily business apps have a much better balance between security and usability.
A CRM needs to be secure, but it also needs to be accessible. If logging in frequently becomes a friction point, it directly impacts productivity and adoption.
Improving session duration and login UX would make a big difference.
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CRM Heaven
I am just scratching the surface with the power of this app. I’m elated at the prospect of streamlining my marketing.
Bare bones
Its an app. It has some features. But my goodness is it minimal. The types of properties i created for objects are not all showing up properly in the app. I can’t uploaded files in the form, i cant add time stamps to a manually logged date, my renamed objects don’t maintain this nickname in the app but instead shows its original HS provided name. Im not the least bit impressed with this mobile version of hubspot
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