My Dr is who recommended Sunnyside
Disappointed by the Lack of Communication
My physician recommended that I try the Sunnyside App and Sunnyside Med program to help me reduce my alcohol consumption. She specifically discussed naltrexone with me and felt it could be a helpful option. I was particularly interested in Sunnyside because I liked the idea of combining medication with the coaching and support offered through the program.
I completed the medical intake form and was subsequently notified that I had been denied. I understand that not everyone will qualify for a medication or telehealth program, and I absolutely respect that a medical provider needs to make that determination. My frustration is with what happened afterward.
When I tried to access the link that was supposed to provide additional information about the decision, I received a message saying, “Sorry, we couldn’t find that page.” I then called the contact number, but the person I spoke with couldn’t provide any information about why I had been denied. I also messaged my Sunnyside coach, who confirmed that I had been denied but was unable to provide any additional details.
For a program involving prescription medication and medical screening, I think patients should receive a clear explanation of the decision or at least have a way to communicate with the medical provider who reviewed their intake information. Simply being told that you were denied, followed by a broken link and support representatives who cannot provide additional information, is frustrating and disappointing.
I get bloodwork every three months and am under the regular care of my physician. I have an appointment with her tomorrow and will discuss naltrexone with her directly, so fortunately I have another avenue for treatment.
I really wanted to use Sunnyside because I liked the idea of having the medication combined with the app, coaching, and ongoing support. Unfortunately, the lack of communication and transparency surrounding the medical review process has left me very disappointed with the experience.
My physician recommended that I try the Sunnyside App and Sunnyside Med program to help me reduce my alcohol consumption. She specifically discussed naltrexone with me and felt it could be a helpful option. I was particularly interested in Sunnyside because I liked the idea of combining medication with the coaching and support offered through the program.
I completed the medical intake form and was subsequently notified that I had been denied. I understand that not everyone will qualify for a medication or telehealth program, and I absolutely respect that a medical provider needs to make that determination. My frustration is with what happened afterward.
When I tried to access the link that was supposed to provide additional information about the decision, I received a message saying, “Sorry, we couldn’t find that page.” I then called the contact number, but the person I spoke with couldn’t provide any information about why I had been denied. I also messaged my Sunnyside coach, who confirmed that I had been denied but was unable to provide any additional details.
For a program involving prescription medication and medical screening, I think patients should receive a clear explanation of the decision or at least have a way to communicate with the medical provider who reviewed their intake information. Simply being told that you were denied, followed by a broken link and support representatives who cannot provide additional information, is frustrating and disappointing.
I get bloodwork every three months and am under the regular care of my physician. I have an appointment with her tomorrow and will discuss naltrexone with her directly, so fortunately I have another avenue for treatment.
I really wanted to use Sunnyside because I liked the idea of having the medication combined with the app, coaching, and ongoing support. Unfortunately, the lack of communication and transparency surrounding the medical review process has left me very disappointed with the experience.
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Texts
Use your throwaway number when you sign up. They’ve harassed me every week for years. They won’t stop texting. Plus, it didn’t work. I went to AA and am now sober 2.5 years. Skip the app and quit wasting years. Cut straight to AA!
Very useful app
This App is easy to use. Prompts keep you on track daily. It is easy to set goals and keep track of your progress. It’s been very helpful for me.
Great Customer Service
The app is really cool. It wasn’t something I felt like I could use at the time but would recommend. I was charged the membership fee without being aware and when I reached out to Customer Service, they refunded me completely!
Downloader Beware!
I wish I had read some of the reviews here beforehand.
I deleted the app shortly after downloading because I couldn't afford a subscription. Thought that would be the end of it, but nope! For weeks after I was spammed with texts asking why I didn't complete my account, with one representative going as far as to sign me up for a "free trial" without my consent. Texting "STOP" to these messages didn't work, and even after going on their website to delete the account I am still recieving texts and emails advertising a medication I have absolutley zero interest in taking. Ridiculous.
These pushy marketing tactics are not only annoying but also distinctly predatory. Do better.
I deleted the app shortly after downloading because I couldn't afford a subscription. Thought that would be the end of it, but nope! For weeks after I was spammed with texts asking why I didn't complete my account, with one representative going as far as to sign me up for a "free trial" without my consent. Texting "STOP" to these messages didn't work, and even after going on their website to delete the account I am still recieving texts and emails advertising a medication I have absolutley zero interest in taking. Ridiculous.
These pushy marketing tactics are not only annoying but also distinctly predatory. Do better.
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