Waste of time
Its too long to deliver wasted more than 1 hr of mine
Response from developer
Hello, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
Bad app
Very bad services. They don’t provide what they preach.
Response from developer
Hello, we apologize for this situation. Kindly send us an email at ToingSocial@toingit.com, so we can assist in resolving the issue.
No customer support
Extremely disappointing customer support experience with Toing.
I understand that problems can happen with any app. Delays can happen sometimes, and I completely understand that. But when something goes wrong, having proper customer support is extremely important — at least someone who can actually listen to the customer, understand the problem, address it, and provide a solution.
Here’s what happened with me:
I placed a prepaid order, and Toing showed an estimated delivery time of 55 minutes. I waited patiently, but even after almost 50 minutes, a delivery partner had still not been assigned.
I was hungry, tired, and needed to sleep. Since there was still no delivery partner assigned and it was obvious that the order could take much longer, I decided to cancel the order.
But when I tried to cancel, I was told that ₹165 would be charged in full as a cancellation fee.
Seriously?
If a customer cancels an order immediately after placing it for no valid reason, then I understand charging a cancellation fee. But in this case, I had already paid for the order, waited for the promised delivery time, and the delivery partner still hadn’t even been assigned.
What am I supposed to do? Stay awake for another hour or two just waiting for my food?
The worst part is that there is no proper dedicated customer support number where you can talk to an actual person. There’s only an AI chatbot that doesn’t seem to understand the issue and keeps repeating the same scripted responses.
Problems can happen. Lack of customer support is a choice.
All I wanted was a simple solution: cancel the order and refund my money because the promised delivery time was not being met.
Very disappointing experience. I genuinely hope Toing takes this feedback seriously and introduces proper human customer support.
I understand that problems can happen with any app. Delays can happen sometimes, and I completely understand that. But when something goes wrong, having proper customer support is extremely important — at least someone who can actually listen to the customer, understand the problem, address it, and provide a solution.
Here’s what happened with me:
I placed a prepaid order, and Toing showed an estimated delivery time of 55 minutes. I waited patiently, but even after almost 50 minutes, a delivery partner had still not been assigned.
I was hungry, tired, and needed to sleep. Since there was still no delivery partner assigned and it was obvious that the order could take much longer, I decided to cancel the order.
But when I tried to cancel, I was told that ₹165 would be charged in full as a cancellation fee.
Seriously?
If a customer cancels an order immediately after placing it for no valid reason, then I understand charging a cancellation fee. But in this case, I had already paid for the order, waited for the promised delivery time, and the delivery partner still hadn’t even been assigned.
What am I supposed to do? Stay awake for another hour or two just waiting for my food?
The worst part is that there is no proper dedicated customer support number where you can talk to an actual person. There’s only an AI chatbot that doesn’t seem to understand the issue and keeps repeating the same scripted responses.
Problems can happen. Lack of customer support is a choice.
All I wanted was a simple solution: cancel the order and refund my money because the promised delivery time was not being met.
Very disappointing experience. I genuinely hope Toing takes this feedback seriously and introduces proper human customer support.
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Response from developer
Hello Subbu, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
Order was not delivered
I was waiting for an hour for the order but still it was not arrived so I cancelled it and I would suggest you plz don’t place any of order on toing
Response from developer
Hello, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
First Order, Last Order
This was my first time using the app, and unfortunately, it has been an extremely disappointing experience.
An item from my order was missing, despite me being charged for it. I contacted customer support with all the necessary details and requested a refund for the item I never received. Instead of resolving the issue, the support team simply denied the refund without giving any valid explanation.
This is extremely poor customer service. If a customer has been charged for something they did not receive, the bare minimum is to investigate the issue and provide a fair resolution—not send a generic response refusing the refund.
Please seriously work on your customer service and complaint-resolution process. A platform can have a great app, but if customers aren't supported when something goes wrong, the entire experience becomes frustrating.
Very disappointing experience for a first-time user. I expected much better.
An item from my order was missing, despite me being charged for it. I contacted customer support with all the necessary details and requested a refund for the item I never received. Instead of resolving the issue, the support team simply denied the refund without giving any valid explanation.
This is extremely poor customer service. If a customer has been charged for something they did not receive, the bare minimum is to investigate the issue and provide a fair resolution—not send a generic response refusing the refund.
Please seriously work on your customer service and complaint-resolution process. A platform can have a great app, but if customers aren't supported when something goes wrong, the entire experience becomes frustrating.
Very disappointing experience for a first-time user. I expected much better.
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Response from developer
Hello, we apologize for this situation. Kindly send us the order ID via email at ToingSocial@toingit.com, so we can assist in resolving the issue.
