osTicket Admin vs SuperOps
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
osTicket Admin
This mobile application is designed for administrators of the osTicket system. It allows for efficient management of support tickets directly from a mobile device. Users can oversee and respond to customer inquiries on the go.
- Mobile ticket management
- Administer osTicket system
- Respond to customer inquiries
- On-the-go support management
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osTicket admin - a mobile application for admin users of the osticket system
SuperOps
Manage IT operations remotely with this app. Create and update tickets, manage projects, and initiate remote sessions for troubleshooting. Log time accurately and view client and user details on the go.
- Ticket management
- Project and task management
- Remote session initiation
- Script execution for remediation
- Time logging
- Asset, client, and user details
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The SuperOps mobile app has everything you need to manage IT operations on the go. Stay in control of your clients' and users' devices from anywhere — whether you're commuting, working onsite, or simply AFK. Here's what MSPs and IT teams can do with the SuperOps mobile app: Create, view, update, reply to, and close tickets Manage and create projects, tasks, and milestones Initiate remote sessions to troubleshoot issues, run scripts for remediation, and resolve alerts Log time accurately on the fly when working onsite View granular asset, client, and user details [:mav: 1.5.2]
Screenshots
Verdict
The clearest difference is rating: SuperOps at 4.3 against osTicket Admin's 2.3. SuperOps also leads on in-app purchases (none vs 1) and review sentiment (67% vs 33%). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. osTicket Admin sells 1 in-app purchase, starting at $1.99 per month. SuperOps asks for nothing beyond the download.
SuperOps holds the better App Store score, 4.3 against 2.3. Both are backed by a comparable volume of ratings — 9 and 15 respectively. Written reviews point the same way: 33% of osTicket Admin's written reviews are positive against 67% of SuperOps's.
Both ship on a similar rhythm, roughly every 2 weeks. The most recent releases landed on October 4, 2026 and September 28, 2026 respectively.
| Parameter | osTicket Admin | SuperOps |
|---|---|---|
| Price | Free | Free |
| Rating | 2.3 (9 ratings) | 4.3 (15 ratings) — better |
| Positive reviews | 33.3% of reviews | 66.7% of reviews — better |
| Number of ratings | 9 | 15 — better |
| Update frequency | Every 2 weeks | Every 2 weeks |
| Ads | No | No |
| In-app purchases | Yes | No — better |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.0 | 13.0 |
| Further details — not scored | ||
| Size | 33 MB | 72 MB |
| Age rating | 17+ | 4+ |
| Developer | Luis Fernando Pimenta ME | Superops Inc. |
Customer experience
osTicket Admin
SuperOps
In-app purchases
osTicket Admin
- Pro feature$1.991 Month
SuperOps
No in-app purchases
