Comparison

CPI Security inTouch vs mySafeTouch

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

CPI Security inTouch

Monitor and control your home or business security system remotely. Receive real-time notifications for events like alarms, door/window status, and system arming/disarming. Access event history and manage enabled devices for enhanced peace of mind.

Highlights
  • Arm and disarm security system
  • Real-time door and window status
  • System arm/disarm notifications
  • 30-day event history access
  • Email and text notifications for events
  • Control CPI Night Guard devices
Features
Read full description

Now CPI makes it just as easy for you to stay connected to what really matters most: your home and family. With the NEW inTouch App from CPI Security, CPI customers can monitor and control their home or business security system through iPhone and iPod touch! With the inTouch App you can - * Arm and disarm your CPI Security System. * See what doors and windows are open in real time. * Be notified when the system is armed or disarmed. Great for school-age children! * Access a 30 day event history. * Access CPI Night Guard enabled devices. Email and Text notifications – With the inTouch service you can set up email and text notifications to come to your iPhone or iPod touch in real time – - when an alarm event occurs - fire, water leak, intrusion, or medical panic - when a specific user arms or disarms the system - when someone opens a door or window - if you left a door or window open - if you forgot to arm the system - if your safe, gun or liquor cabinet is opened - if someone attempts to login to your inTouch account and more! *Functionality depends on the level of inTouch service you have subscribed to. A CPI inTouch user login and password are required to log into this app. Visit www.cpisecurity.com/intouch to learn more or to sign up for service.

About

mySafeTouch

Control your home security and automation system remotely. Arm/disarm your system, view cameras, manage locks and lights, and adjust thermostats. Receive personalized alerts for various events, ensuring peace of mind and convenience.

Highlights
  • Remote arm/disarm security system
  • View live/stored camera footage
  • Lock/unlock doors remotely
  • Control lights remotely
  • Set smart thermostat schedules
  • View system history and events
  • Personalized event notifications
Features
Read full description

SafeTouch Security makes it easier than ever before to access and control your security system and home automation with the NEW, mySafeTouch app. Combined with our two-way voice verification for prioritized police dispatches and crash and smash technology, the mySafeTouch app provides the most interactive and user friendly system on the market. This app is available for Apple iPhone, iPad. The mySafeTouch app allows you to: - Arm and disarm your security system remotely - Access your security cameras to view live or stored footage - Lock or unlock doors, great for house sitters or guests - Turn lights on and off from wherever you are - Set heating and cooling schedules on a smart thermostat to save money on your power bill - View recent system history and events Here are just a few of the events that the mySafeTouch app allows you to receive personalized notifications to alert you with: - Any alarm event - A reminder to arm the system, in case if it is forgotten - A door or window being left open for too long - Arming and disarming notifications, letting you know who and when someone, armed or disarmed the system - Temperature changes of more than a few degrees inside - Someone is attempting to fraudulently login to your system - and so many many more....

Screenshots

CPI Security inTouch4 screens
mySafeTouch4 screens

Verdict

The call

The clearest difference is ratings volume: CPI Security inTouch at 1.6K against mySafeTouch's 163. mySafeTouch's advantage is review sentiment (31% vs 21%). On price, rating, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 3.8 for CPI Security inTouch against 3.8 for mySafeTouch. That said, the two scores are not equally well evidenced: CPI Security inTouch has 1.6K ratings behind it against 163, so its average is the more settled of the two. Written reviews are what separate them: 21% of CPI Security inTouch's written reviews are positive against 31% of mySafeTouch's.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on September 27, 2026 and August 15, 2026 respectively.

Scorecard2 real differences · 8 level
CPI Security inTouch versus mySafeTouch: the parameters behind the verdict, then further details
ParameterCPI Security inTouchmySafeTouch
PriceFreeFree
Rating3.8 (1.6K ratings)3.8 (163 ratings) — better
Positive reviews21.3% of reviews31.4% of reviews — better
Number of ratings1.6K — better163
Update frequencyEvery 2 monthsEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, Apple TV, Apple Watch — betteriPhone, iPad, Apple Watch
Requires iOS17.017.0
Further details — not scored
Size375 MB362 MB
Age rating4+4+
DeveloperCPI SecuritySafetouch Inc.

Customer experience

CPI Security inTouch

All ratings1,620 ratings
Positive66.8%
Neutral5.5%
Negative27.7%
Written reviews183 reviews
Positive21.3%
Neutral10.9%
Negative67.8%

mySafeTouch

All ratings161 ratings
Positive67.7%
Neutral6.2%
Negative26.1%
Written reviews51 reviews
Positive31.4%
Neutral13.7%
Negative54.9%

User reviews

CPI Security inTouch

From 1.6K App Store ratings

What we love

  • 🚀 Easy to use
  • 🔒 Reliable security system
  • 👍 Convenient app features
  • 🚀 Good video quality
  • 👍 Helpful customer service

Room to improve

  • 🐛 App crashes and freezes
  • 🐛 Unreliable camera/video functionality
  • 🐛 Slow app performance
  • 🐛 Difficult to navigate app
  • 🐛 Inconsistent notifications

mySafeTouch

From 163 App Store ratings

What we love

  • 👍 Easy to use system
  • 🔒 Secure system
  • 👍 Great customer support (sometimes)
  • 👍 Handy for arming/disarming remotely
  • 👍 Good for checking cameras

Room to improve

  • 🐛 App is incredibly slow
  • 🐛 App never wants to open
  • 🐛 Too difficult to navigate
  • 🐛 Flooded with errors
  • 🐛 Mediocre security products fail

Bugs and requests

CPI Security inTouch

Reported bugs

5 issues
  • Cameras going offline frequently
  • Inability to access recorded videos
  • Thermostat controls not working properly
  • Inconsistent arming/disarming of system
  • Doorbell camera not capturing footage

Requested features

5 requests
  • Add ability to delete/manage recorded videos
  • Improve app responsiveness and stability
  • Provide more customization options
  • Integrate with smart home platforms
  • Enhance notification system

mySafeTouch

Reported bugs

26 issues
  • App is incredibly slow
  • App takes 30 seconds to 2 minutes to complete functions
  • App never wants to open or takes forever to show camera activity
  • App is flooded with errors
  • App keeps logging you out
Show 21 more
  • App is becoming miserable to use
  • Two-factor authentication issues with facial recognition/passcode
  • Cameras sometimes work and sometimes don't
  • Camera spins and buffers
  • Alarm doesn't work half the time
  • Camera constantly doesn't work, goes offline
  • Unable to set up for the first time, password reset loop
  • Camera issues, not able to view 24/7 footage
  • Weather section shows incorrect area
  • App sometimes does not arm
  • Apple Watch app stops working/shuts down
  • Regular device connection problems
  • Unable to successfully change device settings
  • Doorbell video won't come up
  • Clips missing, doesn't save all triggers
  • No option to update WiFi password
  • Live video requires constant refreshing
  • App can sometimes function at a slow pace
  • Cannot find the toolbar
  • App doesn't give option to sign up
  • Rarely works correctly

Requested features

12 requests
  • Improve app speed
  • Add scheduling features for arming/disarming
  • Geo-arming capability
  • Panic button in the app
  • Snooze function for camera notifications
Show 7 more
  • Apple Watch app functionality
  • Improve user interface for multiple properties
  • Add a user manual
  • Allow downloading printed bills
  • Constant live video feed without refreshing
  • Improve setup function for doorbell
  • Option to update WiFi password easily

In-app purchases

None

CPI Security inTouch

No in-app purchases

None

mySafeTouch

No in-app purchases

Questions

Is CPI Security inTouch free?
CPI Security inTouch is free to download, with no in-app purchases.
Is mySafeTouch free?
mySafeTouch is free to download, with no in-app purchases.
Which has better reviews, CPI Security inTouch or mySafeTouch?
mySafeTouch is rated higher. CPI Security inTouch averages 3.8 out of 5 from 1.6K ratings, while mySafeTouch averages 3.8 from 163 ratings.
Do CPI Security inTouch or mySafeTouch have ads?
Neither CPI Security inTouch nor mySafeTouch shows ads.
Which is updated more often, CPI Security inTouch or mySafeTouch?
CPI Security inTouch ships an update every 2 months, and mySafeTouch every 2 months. Most recently, CPI Security inTouch was updated on September 27, 2026 and mySafeTouch on August 15, 2026.

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