Autotask LiveMobile vs MSP Manager
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Autotask LiveMobile
This app provides Managed Service Providers (MSPs) with mobile access to their Autotask PSA data. It allows users to manage service calls, tickets, tasks, and appointments, and enter time entries while away from their desks.
- Real-time access to service calls, tickets, tasks, and appointments
- Mobile time entry for Autotask
- Schedule appointments and to-dos on the go
- Search account and contact information
- Full dashboard experience on mobile
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Datto’s Autotask LiveMobile Managed Service Providers (MSPs) need flexibility to manage client demands and get work done while away from their desks. LiveMobile enables Autotask PSA users to access their necessary work while on-the-go. Check in on your business anytime, from anywhere. We provide a full dashboard experience right to your mobile device. Access your service calls, tickets, tasks, appointments and to-dos in real-time. Enter your time into Autotask from your mobile device before it’s forgotten. Schedule appointments and to-dos the moment they come to mind. Search and access your account and contact information on the go. All Autotask PSA users have read-only access to their data with LiveMobile at no charge (no license activation is required). A LiveMobile license activation will be required to make updates to Autotask PSA from your mobile device.
MSP Manager
Manage IT support tickets and customer information remotely. Create helpdesk tickets quickly, review your schedule, and track time and expenses while on the move.
- Create helpdesk tickets
- Access customer information
- Track time and expenses
- Review schedule
- Organize business remotely
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IT service doesn’t just happen from your desk. The MSP Manager mobile app provides an easy way to manage support tickets and access customer information on the go. This app allows you to support your customers and organize your business wherever you are: - Create helpdesk tickets in seconds, not minutes - Review your schedule and access customer information - Track time and expenses on the go
Screenshots
Verdict
The clearest difference is rating: MSP Manager at 3.6 against Autotask LiveMobile's 1.6. MSP Manager also leads on monetization model (free vs free with in-app purchases). Autotask LiveMobile's advantage is update cadence (every 2 months vs every 6 months). On price, review sentiment, ratings volume and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MSP Manager holds the better App Store score, 3.6 against 1.6. Both are backed by a comparable volume of ratings — 75 and 31 respectively. Written reviews point the same way: 15% of Autotask LiveMobile's written reviews are positive against 17% of MSP Manager's.
Autotask LiveMobile ships an update every 2 months, MSP Manager every 6 months. The most recent releases landed on October 15, 2026 and October 16, 2026 respectively.
| Parameter | Autotask LiveMobile | MSP Manager |
|---|---|---|
| Price | Free | Free |
| Rating | 1.6 (75 ratings) | 3.6 (31 ratings) — better |
| Positive reviews | 15.3% of reviews | 16.7% of reviews — better |
| Number of ratings | 75 — better | 31 |
| Update frequency | Every 2 months — better | Every 6 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.6 | 15.0 — better |
| Further details — not scored | ||
| Size | 70 MB | 104 MB |
| Age rating | 4+ | 4+ |
| Developer | Kaseya International Limited | N-able Technologies Inc. |
Customer experience
Autotask LiveMobile
MSP Manager
Bugs and requests
Autotask LiveMobile
Reported bugs
6 issues- SSO sign in redirection not working
- App crashes on iPhone X
- Cannot update/enter time entries, or modify tickets
- Cannot hit radio buttons on checklists
- 2fa keeps breaking
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- Cannot view Open Tickets
Requested features
2 requests- Push notifications for Tickets
- Fingerprint access
MSP Manager
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Autotask LiveMobile
No in-app purchases
MSP Manager
No in-app purchases
Questions
Is Autotask LiveMobile free?
Is MSP Manager free?
Which has better reviews, Autotask LiveMobile or MSP Manager?
Do Autotask LiveMobile or MSP Manager have ads?
Which is updated more often, Autotask LiveMobile or MSP Manager?
Other comparisons
