Best Customer Self-Service App

Unified customer communicationAutomated workflowsReal-time collaboration

This platform streamlines customer communication for support, sales, and account management teams. It combines help desk efficiency with email familiarity, using automated workflows and real-time collaboration to deliver exceptional service at scale.

by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Manage tickets from email, phone, chat, and social mediaPrioritize and assign tickets to agentsAutomate routine tasks with scenarios

Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.

Manage your mobile line, explore offers, recharge, and pay bills with this all-in-one digital gateway. Enjoy a smarter, more convenient experience with improved performance and 24/7 customer support.

Faster performance and improved stabilityModern, user-friendly interfaceEasy line management

Get Work Done on the Go

Manage assigned team workTriage incidents and casesAct on approvals with gestures

This app empowers service desk agents to manage and resolve requests efficiently from their mobile devices. It offers an intuitive interface for tasks like triaging, acting on approvals, and updating work, even offline. Leverage native device features for enhanced productivity.

(2.4K)

Customer Portal - Zoho Creator

by Zoho Corporation

Branded customer experienceRestricted access to forms and reportsSign-in for customers

This app allows your customers to access a branded portal with restricted views of forms and data reports. They can sign in to view, add, edit, and delete records, and perform custom actions on their data.

Your App is only a click away

Build custom business appsProgressive Web App (PWA) technologySend customer notifications

Build and manage your own custom business app using innovative PWA technology. Engage customers with offers, coupons, loyalty programs, and direct chat. Track user activity and sales to grow your business.

Customer List: Client Records

(102)

subscription

Customer Database, Client list

Build customer listsSave customer notesManage client tasks

Manage client relationships and tasks with this comprehensive customer management system. Organize client records, notes, and deadlines to provide exceptional service and grow your business. Features include offline access and a client planner.

(4)

LiveChat - Support & Sell

Customer service chat

Real-time customer supportIncoming message sneak peekReady-to-go responses

This platform provides customer service and sales tools for businesses. It enables real-time support, lead qualification, and efficient ticket management on the go. Enhance customer experience and boost sales with instant responses and automated engagement.

Customized self-service portal

Profile managementDocument reviewOnline payments

A customized self-service portal for internet service provider customers. Manage your profile, view billing and payment history, change services, and track support tickets.

(7)

Business calling and texting

Quo (formerly OpenPhone)

Unified calls, texts, and customer infoShared inboxes and internal notesMini CRM with custom contact properties

This app provides a unified platform for business calls, texts, and customer information, enabling personalized customer relationships at scale. It features AI-powered call answering, flexible routing, and a mini CRM to ensure no customer is missed and to facilitate business growth.

(11K)

Medallia Concierge App

by Medallia, Inc.

Real-time 2-way conversationsPersonalized messaging with templatesAI-driven messaging automation

This business app enables companies to communicate with customers through texting and other mobile messaging channels. It offers tools for real-time engagement, support, and response, providing an instant and seamless customer service experience across various industries.

(27)

Customer Service Revolution

Conference Guide

Conference information accessNetworking opportunitiesEducational content

This app provides attendees with all the essential information for the annual Customer Service Revolution conference. It's designed for leaders and entrepreneurs focused on excelling in customer service to gain a competitive edge.

24/7 Live Receptionist Service

24/7 live receptionist serviceInstant customer responsesOn-the-go business management

This app provides 24/7 live receptionist services to ensure instant customer responses and excellent support. Manage your business communications on-the-go, access call data, and respond to customer messages directly from your smartphone.

(661)

DelightChat - Customer Support

Shared Customer Support Inbox

Unified inbox for multiple channelsTeam collaboration toolsShopify order data integration

Streamline customer service by unifying WhatsApp, Instagram, Facebook, and email inquiries into a single dashboard. Access Shopify order data and collaborate with your team to resolve customer issues efficiently.

(1)

All in one home-service app

Quoti Field Service App

Professional booking pageInstant online pricingClient booking and payment

This app provides home service operators with a professional booking page that allows clients to get instant online pricing and book services. It helps businesses move away from traditional lead generation methods to a more efficient online booking system.

(5)

Overbooked : AI Field Service

Schedule. Invoice. Simplify

AI receptionist answers callsAutomated job bookingLead generation tools

This app helps small home service businesses manage calls, book jobs, find new leads, and get paid on time. It uses AI to answer calls and organize client communication, simplifying business operations for solo owners and small crews.

(450)

by Sigma Go Solutions Inc

Workforce Self-Service

Service Request managementIncident trackingProblem resolution

This application provides a mobile interface for customers to interact with various enterprise service management tools. Users can manage service requests, incidents, problems, and access knowledge articles and approvals.

📊 Productivity

(1)