Best Edelweiss Bike Travel Apps

Room to ImproveCommon complaints summarized from real App Store user reviews

• 😞 Horrible first-time experience (Minstermobster)
• 😞 Registration issues (Lmac188, Silhouettist, The Hee-Haw Darn-Tooter, Hunde_Herre, Bravo122dhd, Amorton12, dkalthoff, Chrishag1, Abbie679035, jaffass, wrldtrvlr11, dafyddp, adam_australia, John Swiss, SJR30, burkedpotabo, Kia149, Баранова A., reno21567, The Dolphins' Last Messenger, Matt O'Conga, ShazWales, biglilystyle, Duckjock)
• 😞 No Apple Pay or auto-credit card entry (Minstermobster)
• 😞 Password not saved automatically (Minstermobster)
• 😞 Verification by text issues (Minstermobster, Lmac188, The Hee-Haw Darn-Tooter, wrldtrvlr11, dafyddp, adam_australia)
• 😞 App instability and freezing (Corto4096, schkii, Vertullo Family Account)
• 😞 Inaccurate status display (Corto4096)
• 😞 Scanner window freezes (Corto4096)
• 😞 App doesn't close completely (By max 4.8.13)
• 😞 Poorly programmed and buggy (Kingjo, bike riderr, SoYouKnow112, Patinhars, Hornitos, Vertullo Family Account, Aus der Stadt mit K, Chrishag1, Mehran61, Jana-lira, Bingcrosby the third, zyx Kob, AppleOfficialAppReviewer, _z_Kat, JshReynolds, pinkpa22, Dimitrika Aerodynamika)
• 😞 Mismatched rental end times (Kingjo, Hornitos)
• 😞 Unnecessary swipe to start rental (Kingjo)
• 😞 Slow customer service (Waterthelily)
• 😞 Bikes not locking (Waterthelily, Kia149)
• 😞 Software developers seem incompetent (Hornitos)
• 😞 Real-time updates are delayed (Hornitos)
• 😞 Bikes shown as available but not rentable (Hornitos)
• 😞 Paused rentals not ending correctly (Hornitos)
• 😞 Cannot end paused rental via app (Hornitos)
• 😞 Poor GPS accuracy and tracking (Hornitos, Patinhars, Aus der Stadt mit K, Bingcrosby the third, Dimitrika Aerodynamika)
• 😞 App screen not optimized for iPhone (hdivsxgb)
• 😞 Unclear return zone (Vertullo Family Account)
• 😞 Unable to restart bike after pause (Bike Renter)
• 😞 Rental ongoing even though bike is locked (Bike Renter)
• 😞 No phone number for support (Bike Renter)
• 😞 Extra fees due to app errors (Bike Renter, AppleOfficialAppReviewer, zyx Kob)
• 😞 Support not reachable by phone (Aus der Stadt mit K)
• 😞 Emails processed slowly (Aus der Stadt mit K)
• 😞 Compensation credit never arrived (Aus der Stadt mit K)
• 😞 Registration payment page freezes (Bravo122dhd)
• 😞 SMS verification code never arrives (Amorton12, The Hee-Haw Darn-Tooter, wrldtrvlr11, dafyddp, adam_australia)
• 😞 App freezes at credit card verification (Hunde_Herre, jaffass)
• 😞 Unclear if bike is at return zone (Vertullo Family Account)
• 😞 Unclear station locations (Suzi1971)
• 😞 Can't end ride at station (Mehran61)
• 😞 Payment issues and threats of action (Abbie679035)
• 😞 No way to pay after payment failure (Abbie679035)
• 😞 Auto-charged monthly without use (Traveling through time)
• 😞 No customer service to fix issues (Traveling through time)
• 😞 App requires calling a hotline that doesn't pick up (reno21567)
• 😞 Cannot rehire the same bike after locking (justmary4)
• 😞 App doesn't register booking (hanbananc)
• 😞 Parking zone system is arbitrary and confusing (Jana-lira)
• 😞 Fines for being outside zones (Jana-lira, Bingcrosby the third, AppleOfficialAppReviewer, Dimitrika Aerodynamika)
• 😞 App doesn't warn about forbidden zones (Jana-lira)
• 😞 Surprise annual contract (JshReynolds)
• 😞 Unsympathetic support staff (JshReynolds)
• 😞 Reduced operational zone without notice (Dimitrika Aerodynamika)
• 😞 Incompetent company (Dimitrika Aerodynamika)
• 😞 New system limits bike parking locations (mikebenda)
• 😞 Stations are often empty or full (mikebenda)
• 😞 Inconsistent language support (rfandsw)
• 😞 No English version available (Hobss, ImESP, 2012UKNYC, ratnix)
• 😞 Registration overdone and too simple (burkedpotabo)
• 😞 Bikes don't unlock and locks are stuck (Kia149)
• 😞 No phone calls in tariff for registration (Баранова A.)
• 😞 Account deleted without notice (Баранова A.)
• 😞 Cannot rent any bike after setup (morisms, The Dolphins' Last Messenger, biglilystyle, Duckjock)
• 😞 Error message: "Renting not possible" (morisms, The Dolphins' Last Messenger, biglilystyle, Duckjock)
• 😞 Foreign mobile numbers not accepted (ShazWales)
• 😞 Account not activated (ShazWales)
• 😞 No live chat or recognized helpline (ShazWales)
• 😞 Overcharges (zyx Kob, AppleOfficialAppReviewer, _z_Kat, pinkpa22, Dimitrika Aerodynamika)
• 😞 Incorrect billing (Maddin_84, _z_Kat)
• 😞 No way to link BahnBonus customer advantage (Chrishag1)
• 😞 No way to request another SMS code (adam_australia)
• 😞 No way to complete payment verification after restart (wrldtrvlr11)
• 😞 No way to get to a screen to enter verification code (wrldtrvlr11)
• 😞 Cannot cancel contract or re-register (dafyddp)
• 😞 No response from support (dafyddp, Abbie679035, Hornitos, Aus der Stadt mit K, John9876654, Bingcrosby the third, Dimitrika Aerodynamika)
• 😞 No way to rehire same bike after locking (justmary4)
• 😞 No support team to contact (hanbananc)
• 😞 App crashes frequently (Mixora)
• 😞 BMW bikes displayed but not rentable (Mixora)
• 😞 Locations often incorrect (Mixora)
• 😞 German language only for tourists (ImESP, 2012UKNYC, ratnix, rfandsw)