Manage your account for inmate services, including making deposits for products and scheduling video sessions. Send emails to individuals at supported facilities. Not all services are available at every location.
What We Love
- 👍 Easy to set up
- 👍 Grateful for connection
- 👍 Responsive and helpful
- 👍 Fast and convenient deposits
- 👍 User-friendly interface
- 👍 Works great
- 👍 Easy to navigate
- 👍 Repeat recent purchases
- 👍 Call customer service from app
- 👍 Cheaper than other apps
- 👍 Reasonable pricing (for some)
Room to Improve
- 💸 High fees
- 🐛 Frequent app crashes
- 🐛 Calls dropping
- 🐛 Login issues
- 🐛 Account creation problems
- 🐛 Poor call quality
- 🐛 Cannot hear inmate
- 🐛 Mutes inmate
- 🐛 Calls not coming through
- 🐛 App logs out frequently
- 🐛 Emails not received
- 🐛 Pictures not received
- 🐛 Outrageous prices
- 🐛 Predatory pricing
- 🐛 Service fee for adding money
- 🐛 Can't get through to customer service
- 🐛 Customer service unhelpful
- 🐛 Video visits won't connect
- 🐛 No other choice but to use app
- 🐛 App glitches too much
- 🐛 Charged for unused minutes
- 🐛 App kicks user out
- 🐛 Faulty app/website
- 🐛 Verification emails not working
- 🐛 Text messages not received
- 🐛 Hold times are ridiculous
- 🐛 No email support
- 🐛 Unacceptable lack of information
- 🐛 No FAQ page
- 🐛 Deliberate dark patterns
- 🐛 Shoddy design
- 🐛 App freezes
- 🐛 Restart phone needed
- 🐛 Inmate cannot use specific funds
- 🐛 No way to check balances
- 🐛 Visits not logged correctly
- 🐛 Long hold times for visits
- 🐛 Text messages not delivered
- 🐛 App logs out and deletes emails
- 🐛 Video calls poor quality
- 🐛 Inmate's chirp screen black
- 🐛 Calls coming through as normal phone calls
- 🐛 Mutes inmate mid-call
- 🐛 Calls cut off early
- 🐛 Connection fee for dropped calls
- 🐛 App crashing after loading money
- 🐛 Unreadable text/small wording
- 🐛 Cannot zoom in
- 🐛 Customer service not competent
- 🐛 Reloading app doesn't fix issues
- 🐛 No way to transfer funds if inmate moves
- 🐛 Refund issues
- 🐛 Fees processed and not refunded
- 🐛 Error message: failed to reach contact
- 🐛 System never logs visits correctly
- 🐛 Drive hours for unlogged visits
