Best Team 3 Inmate Canteen Apps

Room to ImproveCommon complaints summarized from real App Store user reviews

• 💸 High fees
• 🐛 Frequent app crashes
• 🐛 Calls dropping
• 🐛 Login issues
• 🐛 Account creation problems
• 🐛 Poor call quality
• 🐛 Cannot hear inmate
• 🐛 Mutes inmate
• 🐛 Calls not coming through
• 🐛 App logs out frequently
• 🐛 Emails not received
• 🐛 Pictures not received
• 🐛 Outrageous prices
• 🐛 Predatory pricing
• 🐛 Service fee for adding money
• 🐛 Can't get through to customer service
• 🐛 Customer service unhelpful
• 🐛 Video visits won't connect
• 🐛 No other choice but to use app
• 🐛 App glitches too much
• 🐛 Charged for unused minutes
• 🐛 App kicks user out
• 🐛 Faulty app/website
• 🐛 Verification emails not working
• 🐛 Text messages not received
• 🐛 Hold times are ridiculous
• 🐛 No email support
• 🐛 Unacceptable lack of information
• 🐛 No FAQ page
• 🐛 Deliberate dark patterns
• 🐛 Shoddy design
• 🐛 App freezes
• 🐛 Restart phone needed
• 🐛 Inmate cannot use specific funds
• 🐛 No way to check balances
• 🐛 Visits not logged correctly
• 🐛 Long hold times for visits
• 🐛 Text messages not delivered
• 🐛 App logs out and deletes emails
• 🐛 Video calls poor quality
• 🐛 Inmate's chirp screen black
• 🐛 Calls coming through as normal phone calls
• 🐛 Mutes inmate mid-call
• 🐛 Calls cut off early
• 🐛 Connection fee for dropped calls
• 🐛 App crashing after loading money
• 🐛 Unreadable text/small wording
• 🐛 Cannot zoom in
• 🐛 Customer service not competent
• 🐛 Reloading app doesn't fix issues
• 🐛 No way to transfer funds if inmate moves
• 🐛 Refund issues
• 🐛 Fees processed and not refunded
• 🐛 Error message: failed to reach contact
• 🐛 System never logs visits correctly
• 🐛 Drive hours for unlogged visits