Get fast, free tech support from trained student volunteers. Request help with devices, understand technology, and track your support requests. Access community programs and stay informed about updates.
5.0(4 ratings)
Free
Top Picks for Techguru
Gorgias Helpdesk by Gorgias Inc.
Strong Contender
📊 Productivity
1.6😞(77 ratings)
Free
Manage customer support across email, live chat, phone, and social media from a single mobile interface. Streamline ticket management, view customer history, and respond instantly with templates and macros to save time and money.
What We Love
- ✅ Desktop version works well and is feature-rich
- 📱 Basic mobile functionality available for reading tickets
- 🔄 Platform overall decent for customer service management
Room to Improve
- 🐛 Text input jumps around and scrambles words while typing
- 🔐 Frequent unexpected logouts requiring re-authentication
- 📲 Push notifications don't work reliably or at all
- ⌨️ Autocorrect/predictive text causes gibberish output
- 🔑 Complex login process with authentication loops
- 📧 Google Sign-In not supported on mobile app
- 🖼️ Cannot upload photos from phone gallery
- 📱 iPad app lacks landscape mode support
- 👁️ Keyboard hides text being typed in message box
- ⚙️ Significant feature gap between desktop and mobile versions
- 🐢 App is slow and sluggish
- ❌ Macros don't work on mobile
- 🔍 No search functionality in app
- 📝 Cannot create internal notes easily
- 🎤 Voice-to-text functionality broken
- 💬 Limited chat/messaging capabilities
- 🚫 Poor customer support response to reported issues
4.5😞(55K ratings)
Free
This app provides comprehensive device support, including live tech assistance, claim filing, and coverage details. It helps users maximize their connected devices with easy access to troubleshooting guides and extra benefits. Registration is required for full functionality.
What We Love
- 🚀 Easy to use
- 🚀 Quick claim processing
- 👍 Helpful customer service
Room to Improve
- 🐛 App crashes and errors
- 🔥 Unreliable and non-functional
- 💰 Expensive and poor value
- 🤯 Confusing and difficult to navigate
- 🤔 Inconsistent policies and coverage
