Works well
So far so good. I wanted to be able to easily access the app on my phone versus using the web browser to make payments every time. So far it was smooth to login, check my statement and make a payment. Even tested the logout and login and face detection worked seamlessly. No complaints here so far. Works as intended.
Show less
Top 10 worst apps!
This app and Elan are the most frustrating and misleading apps and credit card clearing house EVER!
Auto pay mysteriously resets itself. Every payment I make or AutoPay payment generated is only viewable long enough to print a receipt, or up to about 2am Pacific Time. Then it just disappears for 3-5 days! Does not show up as pending, initiated, nothing! I rarely carry a balance on purpose. I go in to my account Mobile App or Online Website to double check that the payment has been processed on time and it does not show up anywhere - customer service cannot explain it or find it either. This has resulted in me double paying off my balance in full—more than once! AND they refuse to issue an overpayment refund until after the 2nd future billing cycle!
Written messages to customer support have resulted in replies that have NOTHING to do with the problem I am reporting, just a canned irrelevant reply.
What a scam!
Auto pay mysteriously resets itself. Every payment I make or AutoPay payment generated is only viewable long enough to print a receipt, or up to about 2am Pacific Time. Then it just disappears for 3-5 days! Does not show up as pending, initiated, nothing! I rarely carry a balance on purpose. I go in to my account Mobile App or Online Website to double check that the payment has been processed on time and it does not show up anywhere - customer service cannot explain it or find it either. This has resulted in me double paying off my balance in full—more than once! AND they refuse to issue an overpayment refund until after the 2nd future billing cycle!
Written messages to customer support have resulted in replies that have NOTHING to do with the problem I am reporting, just a canned irrelevant reply.
What a scam!
Show less
Hate the new update
The older version was a good mobile version. It did exactly what you wanted it to do in a good mobile friendly way. The new update made it look just like it did on desktop which doesn’t work good for mobile devices. The new update went the opposite way. Before it was easy to use and easy to understand. Everything was laid out neatly and I loved it. I would have given it 5 stars. Now it’s so bad I’m only giving it one star. Aren’t apps supposed to improve? Not make them 10x worse than they were.
Show less
Not Bad
I know there are a lot of bad reviews, but for me, the app has been passable. I haven’t had any issues logging in, and it does everything I need it to do to manage my credit card. It went down completely for a month because they were redoing the whole app, which was annoying, but the app is a little sleeker now. It’s not bad, but even with the renovation, there’s still no way to view your rewards? Lol you still have to go to a separate website.
Show less
ZERO STARS. Terrible App
6/20 update. The company emailed me back (and not through the app...I had to login via the web on my laptop). The fingerprint reader functionality has been removed from this app with no ETA of when this convenience will be added back. Does the development team even know to look at app reviews?
Original review: After purchasing a new iPhone SE 2020 (I had an iPhone 8) I had to manually log in to the app, no surprise, but there is no longer a finger print reader so I have to manually type my long, complicated password EVERYTIME! There is no setting within the app to turn it back on and there isn’t a way to turn it on in iPhone settings. Very irritating. The developers have made user interface updates but removed the most useful feature (although in the past the finger print reader would regularly and frequently require manual sign in). I have messaged through the app over two weeks ago with no response. This is an old fashioned company with old fashioned technology. I’ll probably get rid of this card that I’ve had for years and use use something different.
Original review: After purchasing a new iPhone SE 2020 (I had an iPhone 8) I had to manually log in to the app, no surprise, but there is no longer a finger print reader so I have to manually type my long, complicated password EVERYTIME! There is no setting within the app to turn it back on and there isn’t a way to turn it on in iPhone settings. Very irritating. The developers have made user interface updates but removed the most useful feature (although in the past the finger print reader would regularly and frequently require manual sign in). I have messaged through the app over two weeks ago with no response. This is an old fashioned company with old fashioned technology. I’ll probably get rid of this card that I’ve had for years and use use something different.
Show less
Jesus.
This app gives me hope of becoming a software programmer one day because whoever made this didnt really do a good job, horribly optimized and if they can get into the career then i definitely can too lol.
Some buttons dont even work, delayed loading times feels like im using Internet Explorer with dialup, logging in and switching from stuff within the app seems very clunky like whoever coded this app was doing it from a typewriter powered by their grandma’s toaster. No hate though it still works, you just have to be a little patient and a little persistent when using it.
Some buttons dont even work, delayed loading times feels like im using Internet Explorer with dialup, logging in and switching from stuff within the app seems very clunky like whoever coded this app was doing it from a typewriter powered by their grandma’s toaster. No hate though it still works, you just have to be a little patient and a little persistent when using it.
Show less
Do you know what you’re doing????
I’ve had to reset my password 3 times. Each time I tried your app said it was the wrong password or user ID. The app no longer works. Signing on takes me to your internet page. What was the purpose of Face ID if I have to type in my password on the internet side? I have to call customer service every time I try and use your app. Now on the internet side there’s no pull down windows to do anything and the blue links do absolutely nothing when trying to read a past statement. But you want to charge $5 for statements not out there.
I tried updating the app and absolutely nothing changed. This is really poor app development not to mention really bad customer service.
My password was so screwed up that even your customer service rep couldn’t reset it. I was given 2500 points for your screw up and they took those back claiming I made a purchase that was returned. That’s not true and the rep I spoke with in May couldn’t even do the simple math that if you give me points it has nothing to do with a purchase.
Forget trying to manage your account on either the internet or app. They really don’t know what they’re doing.
I tried updating the app and absolutely nothing changed. This is really poor app development not to mention really bad customer service.
My password was so screwed up that even your customer service rep couldn’t reset it. I was given 2500 points for your screw up and they took those back claiming I made a purchase that was returned. That’s not true and the rep I spoke with in May couldn’t even do the simple math that if you give me points it has nothing to do with a purchase.
Forget trying to manage your account on either the internet or app. They really don’t know what they’re doing.
Show less
Not Mobile Friendly
I’ve been trying to work with this app since I’ve had my cc for at least 15 years with them. I’m really finding it hard to write something positive with this change. At least now I can log in with Face ID multiple times without inputting my user ID & PW. Woohoo! Beyond that it’s not as user friendly as what we had been using. I’ll probably figure it out but I guarantee you my parents won’t. Those are the type of clients you will lose.
Show less
Touch ID settings never stay
I’ve turned on Touch ID settings innumerable times, only to have the app ask for my password again the very next time I login. The app mentions that it will occasionally ask for the password again, for security purposes, but this is Every. Single. Time.
Also, during the current COVID-19 situation, there is a HUGE font-size message that takes up an entire screen and appears on every step of whatever I’m doing, so I have to scroll down constantly to see whatever I actually came to the app to check. The font is significantly larger than anything else in the app.
I can still generally get done whatever I need to do, but this app is very frustrating to use!
Also, during the current COVID-19 situation, there is a HUGE font-size message that takes up an entire screen and appears on every step of whatever I’m doing, so I have to scroll down constantly to see whatever I actually came to the app to check. The font is significantly larger than anything else in the app.
I can still generally get done whatever I need to do, but this app is very frustrating to use!
Show less
Completely fixed by last update
Previously the app wouldn’t let me login with fingerprint ID or let me log out. But the last update made it the perfect app! Everything works beautifully and even allows direct access to the points you’ve earned on your card. Well done Elan
