Worst App Ever
I hate this app. By far most irritating app I’ve had to deal with. If there’s anyway you can get a different card so that you don’t have to deal with this app. Do it. Every time I log in, the Face ID doesn’t work, it has you do security questions EVERY TIME. If you check your account almost daily like myself, this is crazy annoying. It never saves your passwords, ID, or security question answers, so you better remember everything. If you don’t, you have to call customer service and wait on the phone forever.
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Security and Login Nightmare
I have to use my user ID password with security questions EVERY time I log in. Biometric login has never worked. It does not save when you check off log in with biometrics.
Every second time I log in, I have to input my security questions and ID and password. Then, the app immediately logs you out and you have to input all of the information again.
It is clear this financial institution does not care whatsoever about the customer experience. It shouldn’t take me several tries to log in, just for me to check my balance or pay my bill.
Every second time I log in, I have to input my security questions and ID and password. Then, the app immediately logs you out and you have to input all of the information again.
It is clear this financial institution does not care whatsoever about the customer experience. It shouldn’t take me several tries to log in, just for me to check my balance or pay my bill.
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Terrible Customer Service and App Full of Glitches
I’m trying to create an account on the app and I keep getting an error saying that my information can’t be verified and I need to call technical support. Tech support is of zero help. One woman kept saying it’s my fault and wouldn’t even acknowledge the fact that there could be an issue with the app. So frustrating. Going to see if I can get a balance transfer elsewhere. I wouldn’t have signed up for this credit card if I had known I wouldn’t be able to manage it through my bank’s app.
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No touch id, really?????
I've installed and uninstalled multiple times, over a year's span, and the touch id for logon NEVER WORKS. I even had a conference call with someone from my bank and the credit card "customer support" who had nothing else to say besides "try uninstalling and reinstalling." They had me send a detailed email to their "developer" and that went into la-la land and never got answered. This is for an ipad with up to date software and plenty of free space on it. This lack of support is PATHETIC. If you don't want to support fingerprint logon, remove it from your app.
Because of the un-usability of this app, and the lack of good cash-back rewards, I consistently use my Citi double cash card infinitely more often than this card. I recommend everyone get a different cad and use it instead, so this card business loses $$.
Because of the un-usability of this app, and the lack of good cash-back rewards, I consistently use my Citi double cash card infinitely more often than this card. I recommend everyone get a different cad and use it instead, so this card business loses $$.
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Worst Banking App
I really don’t understand how this app has such poor ratings and they still have not done anything about it. Trying to log in is a nightmare. Once every month I have to change my password because it says it’s incorrect, keep in mind I write my password down so that I don’t forget it. The app constantly has “technical difficulties” that doesn’t even allow you to open the app or see your credit card information. The layout of the app itself is terrible. I have automatic payments set up but it still says I owe, then when I try to pay, it says a current payment is being made. If you find another credit card that offers either similar benefits or better, choose that over this
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Auto payment doesn’t work
I’ve been using this app the last 7 months. Since day 1 I’ve had auto payments. Recently I had an issue with the card and had to change the info. I set the auto payment up and it goes through for 3 months straight no problem. Out of no where I get a call stating I’m behind and I explained to them I set up auto payment and that their system messed it up. They go their money and my payment history is messed up because of them. Go with a different company with a better developed up.
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Disgraceful !!!
It’s 06 Aug 2021 so that everyone clearly knows when this review is being posted. I loaded the app yesterday, activated the Touch ID, adjusted my alerts and did everything just fine. I logged out and tried going back in, but the Touch ID was gone. Worse yet, there is nothing in the Settings that allows you to reset the Touch ID. I tried fixing the problem today without success. I then called Technical Support, but they were of no help at all. I then decided to read a lot of the reviews and it appears I am not alone in having problems with Touch ID. Bottom line, delete the app and move on. Save yourself from the frustration of trying to get it to work. This is a blunt, but honest review.
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Worst app in the history of apps
What is this, 2007?!? Every time I try to log in, it tells me my information is incorrect and that I have to reset my password. EVERY TIME. Even though I’m always adding the correct information. This time I tried just adding my ID and it told me my online access was denied. When you tap on the Account Assistance link, it sends you to the password reset page. When you enter all your information, it tells you it doesn’t recognize you. Is this purgatory?
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Terrible
After 2+ years, I’ve made more calls to support than I have purchases. It’s the hardest app to log into, often the password that had to be updated doesn’t work. No Touch ID, even to fill in the user name and password. The name on the password list doesn’t even say what what or which account it is. Pick the wrong “My Account” listed and you get to change the password again, after calling customer service, waiting on hold, then transferred. Payment is not immediate. I rarely use this card now.
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Very difficult, full of glitches
Signed up in October, downloaded the app and just got off my 4th call to technical assistance trying to access the app. After several attempts to reset password finally had to start over enrolling again. Just like when I first enrolled it went smooth as silk, only the first time in October was the last time anything went smooth. If it hiccups again and I have to go through all this one more time I will retract electronic permissions and accept only mailed paper communications and put my lawyer on notice. At the moment I’m almost ready to change banks and transfer my card balance to a different account. Nothing fast or convenient here. If it works for at least a couple months I’ll upgrade my review, otherwise I will be done with Elan and the bank I’ve had an otherwise great relationship with for over a decade!
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