Leave a Review Sandals & Beaches Resorts
App is ONLY for your current/upcoming trip
I was hoping the app would be a one-stop shop where you could get info on the different resorts AND find out about specials, particularly the 777 promotions, but it is only good for your current/upcoming trip. If you are looking for other information it kicks you off the app and into their website, which I have found to be really frustrating as the website often kicks you off the specific resort you’re looking at and makes you select it again and again. As far as our upcoming trip is concerned, it seems to have a decent amount of information. I will probably delete the app as my husband has it on his phone as well.
I’d also like to point out that the reviews on the App Store are for the APP, not the resorts themselves, so maybe y’all should post your comments on the staff, amenities, and the beach someplace else... LOLShow lessstizzlemom
Granada trip
We had the most amazing holiday! The resort had just reopened and the staff were all about making us feel safe and have a good time. Their attention to detail and cleanliness was exceptional.
We had a butler for the first time - I didn’t think A Sandals holiday could get much better but WOW!!! Crystal, Leanna and Curt certainly made this an experience we will never forget!!! They were always one step ahead making our stay truly amazing. They made everyday more special than the next . I cannot be more please to be part of this Sandals family!!Show lessSpice Vaca
Underwhelmed
Sandals Negril is a nice facility, and has generally pleasant staff. However, the resort was poorly managed during our stay.
We had 4 different “butlers” during a week stay, none of whom seemed to communicate with each other. Orders for food slightly out of the ordinary ( eggs Benedict on hash browns instead of muffin for example) were met with bewilderment and, occasionally, surliness- as if we were there to be served only in the manner the individual was prepared to do. There was significant construction being done on the beach by heavy equipment, yet no advance notice was given. The music being played in various adjacent portions of the resort were competing with each other, resulting in general cacophony- no place was quiet. There was no mint for mojitos, our phone didn’t work, room service was slow - several hours at times! Orders were wrong frequently. The list could go on.
I have never written a bad review before, but the mismanagement of the resort during our stay was so egregious it warranted taking the time to warn others to prepare for a less than ideal stay...
We received better service at the airport club lounge!Show lessRob Lydon DVM
1st Time
Our only regret is not discovering this wonderful resort sooner. Royal Carribean in Jamaica is absolutely stunning and the staff from all levels are beyond gracious and about serving you while you are escaping chaos elsewhere. Teach You about Love in a world full of hate. I gained much from my experience here and I greatly appreciate every single staff member who works here to make our stay remarkable. We cannot wait to get back. ONE LOVE!!!Show lessVixen10
Thank you
What an amazing week. Great facility fabulous food. Beautiful island. The nicest people. Life is good. From Tamara who made up our room to Sheldon at the club level office. From Julita and Eva at Gordons to Sabrina at barefoot. Denise in the loyalty office was a wealth of knowledge and so helpful. Even the groundskeeper were approachable. I fished the beach four times while I was here and your groundskeepers were asking how I was doing and offering tips on good locations. the crew at captain mikes spirtfishing and Lucretia on the Jeep tour. Everybody on the property and off the grounds was nice. However you train your people.... you are succeeding. Whatever is in the water that makes Saint Lucian’s so warm and inviting....keep it flowing. Mission accomplished.
This is why. We keep coming back. Thanks for a great vacation. See you in Barbados!!!
Tim Valente. Room 1402Show lesstim valente
First day, a total failure
Let’s hope tomorrow will be better and we start receiving real service. Hope for clean drinking glasses and a stocked bar in our room, as per our package.RJ Chocolate
The app is terrible.
The app does not allow for any way to link my signature card to the app, this really making the app useless.
Can’t link my upcoming trip.Silkovmoor
Needs an update
Loved the app but now it doesn’t work. I can log in see my stay but not any of the booking details - I’ve been getting an error message since august. It’s super easy to make payments through the app and update preferences but now I can’t access it at all.Fun but so so
Sandals Royal Bahamian
We had an incredible stay at SANDALS ROYAL BAHAMIAN this past week! From the wonderful hospitality, to the awesome five star plus restaurants, we were truly impressed. It was wonderful to meet Lucky and his staff. They really go above and beyond the call of duty to ensure their guests are well taken care of. Smiles were everywhere, and the food and service were impeccable! Our experiences with the Red Lane Spa, Loyalty and Travel, and Island Routes were OUTSTANDING! We were treated like royalty! Thank you so much SANDALS ROYAL BAHAMIAN! We will see you next year!
Respectfully,
Anthony and Angela Jarman
SANDALS for life since 1991!Show lessETA Dean
Very disappointed, not getting any assistance
We’re currently at Royal Bahamian. I booked direct thru your website and purchased insurance. We’re in room 1133 and here for another 4 nights. I am beyond disappointed and unhappy. I selected this property for its amenities and none have been available for days. I feel like I paid $12k to watch tv and get poor room service. You have had all but two restaurants closed, the Royal Theatre boarded up, Baccarat boarded up, the beach closed, no off shore activities, the island closed, and the pools have been full of debris. Our butler preferences were way off! We requested Bud Light and Coors Light in our room, in addition to a variety of liquors. Room service has been wrong on too many occasions to count. We’ve been kept in the dark about the weather by staff. The ‘meeting’ in the Royal Theatre completely lacked any relevant information. Our patio furniture from our swim up has been inside our room for days! There is constant door slamming in the halls every morning. Our sofa is wet, the door keys have to be reset daily. We have not received access to a fraction of what we were sold. I’m beyond unhappy. I would like to speak to a manager and and someone that can assist in filing a trip insurance claim.Show lessslammin
