Leave a Review Way
Shuttle and parking from Toronto,Pearson
I was surprised at how good the service turned out to be. The shuttle car to the airport had broken down right before our use on December 17 and they did their best to fit all of us in a small SUV.
We had to wait around 25 minutes to get the shuttle back but were picked up in a larger “bus”. They saw we had a 2 year old and retrieved our car almost immediately despite the lineup on December 27.
Thank you for your service. I would give it a 4.5 tho!Show lessMAYA TN
Extremely disappointing service
I decided to use this service for parking. It was already expensive, but I still paid for it because I waited until a couple of days before my trip.
On my way to the airport, they emailed me telling me my parking location had changed. I now had to park in the parking lot of a mall nowhere near the airport. It was inconvenient, but I went with it because I had no other option.
On the way back, the shuttle from the parking lot never showed up after 2 hrs of waiting. We then had to pay for an Uber. When we arrived to the parking lot, we realized no one was there. Not a shuttle, not a parking lot attendant, not even a security person. Our car, and other cars were left on their own, in the parking lot of a mall in one of the most dangerous streets in Orlando.
When I contacted Way, they were no help at all, and offered no solutions. So, I wouldn’t recommend their service. While I understand they do not control the parking lot itself, they should have at least tried to contact the parking lot themselves so other customers don’t have to have the same experience.Show lesscristianm 1910
Excellent parking app
Can't go wrong with WAY app for your airport parking needsN@beel
Don’t Risk It
Don’t use this company. They partner with all different types of parking lots but don’t accept responsibility if something goes wrong or if the parking lot is a reputable company. They will tell you to work it out with the owner of the lot, which is absolutely ridiculous because it’s Way that collects payment up front from you, not the parking lot. Their customer service reps are also vastly incompetent. You are basically gambling by trusting this app. I already deleted the app and my account after my nightmare of an experience with no help from Way. Also the free shuttle from the hotel parking lot was a disaster bc their driver couldn’t be bothered to pick us up at arrivals like every other shuttle, they wanted us to walk over a mile to the other end of the airport with 12 checked bags bc it’s a more convenient location for them. Took an hour of back and forth calls to the receptionist to get picked up and I had to literally BEG them to ask their driver to please do their job???? Insane laziness. When I called Way about it to not get charged extra for being past the parking check out time, they basically said it wasn’t their problem. Ridiculous!Show lessMarydigital21
Mr Jim Farrugia
Awesome site. Great rates.hours wasted for nothing
Want to love this by
I’ve been using the Way app for over a year for the car wash services. While I love the idea, the car wash location that I go to frequently choose, near home, breaks down. I understand that happens under high-volume so there’s never enough notice to know how long it’s going to be down. Sometimes days sometimes weeks. The Way team is by far the most unresponsive of any company or app I’ve ever dealt with. Most of the time I’ve never heard back from them and for the few times the amount of credit that they give me is in the magnitude of, less than a dollar. I’m assuming they’re dealing with a lot of issues or they have a small team but this is unacceptable. More recently, the app no longer functions properly for purchasing car washes on a monthly subscription basis. The location that I’m choosing now only allows me to choose the single use car wash even though all of the other standard subscription options are listed below it. Extremely frustrating. Try to reinstall the app, reboot, my phone, etc. they need to do better.Show lessDiscoDyno
Horrible service
Do not use this application and service. I booked parking via Way application about 3 weeks prior to my travel day. On the day at 5 am I tried to check in to my reserved LAX Parking, where I was stopped by the Parking attendant and very rudely, without any apology or sentiment was told that there is no room at the parking. She suggested I call the customer service. I called the customer service hoping they would redirect me to other parking. After 20 min hold customer service rep answered and told me they cannot do anything and will refund the money. I had to find other parking options which cost me 350% more, not to mention the stress and anxiety we experienced during the process.
Why wasn’t I notified that they could not accommodate my parking prior to my travel? I had many options of getting to LAX and back home far cheaper than what I ended up paying under emergency circumstances. I will never use this app again, and suggest you do not either. No integrity, no accountability and total carelessness on behalf of Way.Show lessdjdnd rn
You wanna pay extra for using the app?
Then use this app. I paid 20 bucks more for parking using this app while they say it’s a discounted rate!!! For a 40 bucks parking they charge 25% fee which is ridiculous. Just book with the parking directly.AzinDsh
Easy breezy
Good experienceC71421
Easy to use, fast reliable service, great prices
Very fast easy to use appmarleenca
