You wanna pay extra for using the app?
Then use this app. I paid 20 bucks more for parking using this app while they say it’s a discounted rate!!! For a 40 bucks parking they charge 25% fee which is ridiculous. Just book with the parking directly.
Easy breezy
Good experience
Easy to use, fast reliable service, great prices
Very fast easy to use app
Do not book parking lot!
We made a reservation for Boston Rodeway Inn parking, but when we arrived was informed that parking was over-sold, they couldn't honour our order. Now looking at other reviews, it seems to happen often with Way, but not fixing this situation by controlling/monitoring parking inventory. Terrrible app and very poor customer support.
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Love!
So easy to use and great deal
Parking
Great price
Lot Locked and Closed
I’ve used Way to park at the airport several times with no issue. The lot I usually parked at was full, so I made a reservation at a different lot. When I arrived at the address listed in Way, the fenced in lot was locked, there were cars parked on the outside of the lot on the side of the street. I figured there must be a different entrance and drove around through surrounding parking lots and couldn’t find anything. I called the number listed in Way for the lot twice and there was no answer. By this time, I needed to park to make my flight. I contacted Way when my flight landed. They said they weren’t able to refund me because they weren’t able to get ahold of the lot to see if they were open that day. They asked me if I had called the lot, which I had with no answer. I persisted and they said they were finally able to get in touch with the lot and the lot said they were open so they refuse to refund me. Terrible customer service throughout the ordeal and they still won’t refund me. I’ll never use them again.
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No instructions or directions
I used it for airport parking at paid lots and hotels. The app lacks serious instructions and directions on how to check in and check out at each specific hotel or paid lots in the Southern California airports. LAX, SNA, SAN. So when you get to an airport, your read over the app again and again to find that it just says to check in with lot attendant. But the lot has no attendant. You call them, and wait 20-40 minutes to get a human, just to wait some more while they contact the hotel. Then for them to tell you just to get full price ticket to enter the lot and to check out with confirmation email later with the….you guess it… the attendant lot. There is no attendant lot. Ending up spending hours to find the lot, let alone how to check in. Boarded plane about 10 minutes after boarding happen. So a few minutes to spare, only because I took and Uber to the airport since I didn’t see their shuttle pass by once after calling three times. Would avoid.
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First time parking customer
I found the entire process very smooth as a first time parking customer. I made my reservation, made a small deposit, used gps to locate the lot at 5am, pulled in and was handed a stub, found a spot to park, the shuttle pulled up in less than 2 minutes, was helped with luggage, and arrived at departure in less than 10 minutes & handed a card with my parking number. My arrival was the same, helped with luggage, gave the card to the driver, dropped off at my vehicle, exited the lot after paying. Also, both drivers were very nice, helpful, and overall enjoyable to talk to. I already booked a second date since I’m traveling in a few weeks. I had anticipation about the entire process but it was smooth sailing. Also, if you are worried you might lose the stub (to pay) and/or the card with your parking spot number..just go on the app and enter your parking spot number and you can pay on the app on your way out. Much easier than trying to locate them.
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Horrible experience
Booked a parking spot for 1 day about 3 weeks before my trip. When I arrived they told me that they don’t accept airport parking anymore. They told me my car will get towed if I leave it there. I told them my flight was in an hour and didn’t have time to find a new spot. They told me they couldn’t do anything. Ways didn’t even notify me.
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